Automotive Mobile Diagnostic Technician

As an Automotive Mobile Diagnostic Technician at Protech Automotive Solutions, your main responsibilities include applying technical knowledge to assist customers, answering inbound and outbound technical calls related to the Autel scanning unit, and conducting research to resolve vehicle technology issues. You will also be required to demonstrate excellent customer service by engaging positively with customers both verbally and in writing.

To qualify for the Automotive Mobile Diagnostic Technician position at Protech Automotive Solutions, you should have at least 2 years of experience as a diagnostic technician. While I-CAR and ASE certifications are preferred, we are committed to helping you obtain them if you aren't certified yet. Additionally, possessing the proper tools to perform your job duties is necessary, along with the physical ability required for the role.

At Protech Automotive Solutions, you can look forward to a comprehensive benefits package that includes medical, dental, and vision coverage from day one. You'll also receive weekly pay, paid vacations and holidays that you start accruing immediately, and opportunities for continued professional development through paid skilled training and certification programs like I-CAR and ASE.

Essential skills for an Automotive Mobile Diagnostic Technician at Protech Automotive Solutions include strong verbal and written communication skills, the ability to understand and follow instructions, and the capability to navigate through competing priorities in a fast-paced environment. Additionally, a friendly demeanor and the ability to provide top-notch customer service are crucial to success in this role.

The hiring process for the Automotive Mobile Diagnostic Technician position at Protech Automotive Solutions includes screening applicants for the required experience and qualifications, followed by interviews where your technical skills and customer service aptitude will be assessed. Candidates must also pass pre-employment screenings, including background checks. We are looking for individuals who not only meet the technical requirements but also align with our commitment to excellent service.

When answering this question, share specific experiences that highlight your diagnostics expertise. Mention any troubleshooting you’ve done, specific vehicles you've worked on, and relevant tools you've used. Be sure to emphasize key achievements that demonstrate your skills in resolving complex vehicle issues.

Handling difficult customers requires patience and strong communication skills. Share an example where you had to navigate a challenging situation, focusing on your approach to listen, empathize, and provide a solution that met the customer’s needs. Highlight how your problem-solving skills contributed to a positive outcome.

To respond effectively, highlight your hands-on experience with the Autel scanning unit. Discuss how you have used it in the past to diagnose vehicle issues, any challenges you faced while using it, and how you overcame those challenges. If you have completed specific training for the unit, mention that as well.

Be specific about the tools you are most adept at, especially those relevant to the job. Discuss tools like OBD scanners, multimeters, and specialized diagnostic software. Sharing any experience with new tools or technology also shows your willingness to adapt and learn.

Use the STAR method (Situation, Task, Action, Result) to structure your response. Pick an experience where you encountered a complex vehicle issue, describe your diagnostic process, the steps taken to resolve the issue, and the final outcome. This showcases your analytical skills.

Demonstrate your commitment to continued learning by discussing resources such as automotive forums, online courses, and industry publications you follow. Mention any certifications you plan to pursue and how staying current has impacted your work.

Safety is paramount in the automotive environment. Explain your adherence to safety protocols, personal protective equipment (PPE) usage, and how you prioritize the well-being of yourself and your customers while performing diagnostics.

To answer, talk about strategies such as creating a task list, assessing the urgency of tasks, and effective time management techniques. Share an example from past experience where you successfully managed competing tasks.

Research Protech Automotive Solutions beforehand and discuss what specifically attracts you to the company—be it their commitment to training, state-of-the-art products, or their culture of promotion from within. Express how your values align with the company’s mission.

Customer service is critical as it builds trust and ensures customer loyalty. Discuss how your role impacts the customers' experience and the operational success of the business – effective communication, empathy, and professionalism are key to this.