Temporary Care Coordinator - ECM

As a Temporary Care Coordinator - ECM at Central California Alliance for Health, your primary responsibility is to assist the Enhanced Health Services team in providing healthcare coordination activities for Alliance members. This includes establishing and maintaining effective working relationships with provider offices, County departments, and community-based organizations. You'll also need to prioritize tasks, conduct confidential interviews, and ensure the privacy of Personal Health Information, adhering to HIPAA regulations.

To qualify for the Temporary Care Coordinator - ECM position at Central California Alliance for Health, candidates should have a high school diploma or equivalent and at least three years of experience related to care coordination in a healthcare setting. An Associate's degree in Health, Social Services, or a related field or current certification as a Medical Assistant may substitute for one year of the required experience. A deep understanding of managed health care and strong customer service skills are essential.

The Temporary Care Coordinator - ECM position offers a hybrid work environment at Central California Alliance for Health. While some of your work can be done remotely, there will be instances where in-office attendance or presence in the community is required, depending on business needs. The interview process is expected to take place remotely via Microsoft Teams.

The pay range for the Temporary Care Coordinator - ECM position varies by location within Central California. For example, the pay range is $31-$34.25 per hour in Santa Cruz and Monterey Counties, while it ranges from $28-$31.15 in Merced and Mariposa Counties. Actual compensation will depend on various factors, including the selected candidate’s qualifications and experience.

As a temporary employee in the Temporary Care Coordinator - ECM position at Central California Alliance for Health, benefits that regular employees enjoy, like medical, dental, and retirement plans, will not be available. However, you will gain experience in a pivotal role within the healthcare system while contributing to the well-being of the community.

When asked about prioritizing tasks, discuss how you assess the urgency and importance of your workload. Highlight your ability to organize multiple responsibilities while ensuring each Alliance member receives prompt care. You might mention using tools like to-do lists or scheduling software to keep track of your priorities effectively.

In your response, illustrate your experience with managed healthcare systems by detailing specific roles you've held, such as your interaction with providers and coordination activities you've managed. Emphasize your understanding of the Medi-Cal population and how your previous roles have prepared you for this position at Central California Alliance for Health.

When addressing this question, emphasize the importance of active listening, empathy, and building rapport with the caller. Talk about specific techniques you might use, such as remaining calm, asking open-ended questions, and ensuring confidentiality to make the interviewee feel comfortable sharing sensitive information.

Describe a specific scenario where you faced conflict and steps you took to resolve it constructively. Focus on your skills in communication, empathy, and negotiation, emphasizing your ability to maintain professionalism while addressing diverse perspectives amid disagreements.

To answer this question, detail the specific practices you follow to safeguard personal health information, such as limiting access to sensitive data, using secure communication methods, and conducting regular training for yourself and your team on HIPAA regulations and Alliance policies.

Discuss the importance of cultural competency in your role as a Temporary Care Coordinator – ECM. Talk about how you make a conscious effort to understand the socio-economic backgrounds of the individuals you interact with and tailor your communication style to meet their needs effectively, fostering inclusivity.

Share what inspires you about healthcare coordination, such as making a positive difference in people’s lives or working during challenging times in the health system. Illustrate your commitment to quality care, your passion for supporting diversity, and the values that align with those of Central California Alliance for Health.

Highlight your organizational skills and ability to remain calm under pressure. Discuss how you break tasks down into manageable sub-tasks, delegate where possible, and focus on achieving goals with attention to detail—illustrating your capacity to adjust and succeed even within tight timelines.

Emphasize the importance you place on ongoing education and professional development. Talk about ways you've pursued knowledge, such as attending workshops, online courses, or staying updated on healthcare policies and practices relevant to your role at Central California Alliance for Health.

When asked why you want to work with the Alliance, elaborate on your alignment with their mission to provide accessible and quality health care. Mention specific aspects of their culture that resonate with you, such as community focus, innovation, or commitment to diversity, that inspire you to be part of their team.