Solutions Engineer

As a Solutions Engineer at Check, you will focus on pre-sales engagement by collaborating with account executives to design solutions that address key business challenges. You’ll conduct technical discovery sessions, articulate the value of our platform, and develop proof of concept applications. Post-sales, you'll act as a trusted advisor, ensuring the successful integration of our payroll solutions and providing ongoing support to foster partner growth.

To succeed as a Solutions Engineer at Check, you should have at least 4 years of experience in customer-centric roles, ideally in FinTech or SaaS. A strong technical background in full-stack development, proficiency with modern programming languages like Python and TypeScript, and experience with APIs and system integrations are crucial. Excellent communication skills are also key, as you’ll work closely with both technical and non-technical stakeholders.

The Solutions Engineer plays a pivotal role in partner success at Check by serving as a bridge between our technical teams and our partners. By providing technical guidance during integration, offering structured feedback, and advocating for partner needs within the company, you help ensure they successfully adopt and fully leverage our payroll solutions, which in turn drives long-term growth for both parties.

The training process for a Solutions Engineer at Check is comprehensive, focusing on both our platform and the intricacies of payroll solutions. You’ll receive mentorship from experienced team members, gain insights into our products, and participate in hands-on projects to familiarize yourself with our partners’ needs. This foundation enables you to confidently engage with partners from day one.

Absolutely! Check is committed to employee development, and as a Solutions Engineer, you’ll have numerous opportunities for career advancement. By working collaboratively with cross-functional teams and taking on increasing responsibilities in partner management, you can progress into senior roles, technical leadership, or even transition into product management or sales engineering.

When answering this question, focus on a specific example that highlights your problem-solving skills and technical knowledge. Describe the challenge, your approach to diagnosing the issue, and the solution you implemented. Emphasize collaboration with clients and team members, as well as any positive outcomes that resulted from your actions.

Explain your methodology for conducting deep technical discovery sessions with partners. Highlight the importance of asking open-ended questions, engaging relevant stakeholders, and actively listening to their needs. Discuss how you translate these insights into tailored solutions that align with their business objectives.

Share your familiarity with various APIs and describe any specific instances where you have integrated RESTful APIs into applications. Discuss the challenges you faced and how you overcame them, detailing the success of the integration and its impact on the partner's business.

Discuss your time management and organizational skills. Describe the strategies you use, such as creating to-do lists, setting deadlines, and leveraging collaborative tools. Emphasize your ability to remain agile and adaptable when priorities shift, ensuring that you effectively meet both partner and business needs.

Use this opportunity to illustrate your experience by detailing a particular implementation project. Focus on how you supported the partner during each phase, any challenges that arose, and how you responded. Highlight your role in ensuring alignment with internal teams and the positive outcome achieved.

Address this question by discussing your approach to listening carefully to partners' concerns, validating their feelings, and then addressing objections with clear, factual information. Share an example illustrating how you turned an objection into an advantage that strengthened the relationship.

Emphasize the importance of regular communication and rapport-building activities. Discuss your strategies for staying engaged with stakeholders, providing value in every interaction, and being proactive about checking in even after implementation to ensure ongoing success and satisfaction.

Share your passion for technology and problem-solving, as well as your appreciation for Check's mission to simplify payroll for businesses. Emphasize how being part of a collaborative environment where innovative ideas are encouraged fits your career aspirations and personal values.

Demonstrate your communication skills by discussing the importance of using simple language and analogies. Provide an example where you successfully simplified a complex topic, ensuring the audience felt engaged and understood. This demonstrates your ability to build bridges across varying levels of technical knowledge.

Express your belief in continuous improvement through feedback from partners and internal teams. Discuss how you actively seek input, use it to refine your own practices, and how it benefits overall partner success. Emphasize the collaborative spirit in which you approach feedback.