Automotive Service Advisor / Writer | *Up to $80k Annually & Weekends Off | East Orlando

As an Automotive Service Advisor / Writer at Christian Brothers Automotive, your main responsibilities include greeting guests warmly, presenting repair solutions in an easy-to-understand manner, managing workflow efficiently, and communicating effectively with customers and team members. You’ll also be involved in building long-term relationships with customers and ensuring the quality of all repairs conducted in the shop.

To apply for the Automotive Service Advisor / Writer position at Christian Brothers Automotive, you should possess a current driver’s license, have a driving record acceptable to our insurance carrier, and demonstrate proficiency in Windows-based software. Experience in an Automotive Customer Service role or as a Service Advisor/Sales professional is highly desirable.

Christian Brothers Automotive is committed to your professional growth. As an Automotive Service Advisor, you will have access to ongoing training through our CBA Flywheel Learning System, enabling you to enhance your skills and knowledge continually. We also provide team appreciation events and a supportive team atmosphere that fosters your career advancement.

As an Automotive Service Advisor / Writer at Christian Brothers Automotive, you can look forward to numerous benefits, including a competitive salary of up to $80K annually, weekends off, paid vacation, healthcare benefits, performance bonuses, and a matching retirement plan. We also provide financial wellness programs and employee appreciation events to maintain a healthy work-life balance.

In the Automotive Service Advisor / Writer role at Christian Brothers Automotive, you should be prepared for a physically active workday, which includes being on your feet for most of your shift, occasionally lifting heavy objects (over 50 lbs), and working efficiently in a high-volume environment. Reliability and dependability are key traits we look for in our candidates.

When answering this question, highlight past roles where you interacted with customers, emphasizing your ability to communicate effectively and resolve issues. Provide an example of a challenging situation and how you maintained professionalism and empathy while ensuring customer satisfaction.

To approach difficult customers, it's essential first to listen actively and validate their concerns. Explain how you would keep a positive attitude while working to resolve their issues, ensuring you follow up with them to confirm their satisfaction after the interaction.

Show your knowledge about Christian Brothers Automotive, focusing on their commitment to transparency, integrity, and customer-first philosophy. Mention how their values align with your own goals and your passion for delivering exceptional service in the automotive industry.

Describe your organizational skills and tools you use to manage time effectively, such as making to-do lists or utilizing software for task management. Share an example of a high-pressure situation where you successfully prioritized tasks to maintain productivity.

Share a specific situation where you identified a customer's need for additional services and approached the conversation sensitively, ensuring they understood the added value. Highlight your approach to building trust and how you maintained customer satisfaction in the process.

Discuss the importance of strong communication skills, empathy, and a customer-focused mindset as essential qualities. Highlight the need for technical knowledge of automotive services to build credibility and effectively advise customers.

Explain your coping strategies for stress, such as staying organized and taking short breaks to recharge. Share an example of a particularly busy time and how you remained calm, kept the team motivated, and delivered for customers.

Discuss the specific software you have used in the past, emphasizing your ability to quickly learn new programs. Highlight how you used such software to improve workflow and customer service in previous roles.

Explain your approach to active listening and follow-up. Mention how you would document customer interactions to ensure no concerns go unanswered and describe your process for communicating updates back to customers effectively.

Provide a specific example of a project or situation where teamwork led to achieving a goal. Discuss your role within the team, how you contributed, and the positive impact that collaboration had on the customer experience.