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Head of Learning and Development

Company Description

Head of Learning & Development

Permanent F/T

Location: Home based plus UK travel as required

Reports to: Chief People Officer. Part of the People Leadership Team and Senior Leadership Team. Works closely with senior stakeholders (internal and external)

 

Job Description

As Head of Learning & Development you'll play a key role in leading the creation and delivery of CCH's learning and development strategy. This includes accountability for building capability from Early Careers to professional and leadership development and delivery against the full learning cycle from needs analysis to return on investment. You'll have the opportunity to:

  • Shape and drive the L&D strategy aligned to the wider business strategy. Leverage L&D as a source of competitive advantage and enabler of improved business performance
  • Lead and develop a high performing L&D team
  • Develop leadership capability, ensuring leaders are equipped with the capabilities required for today and the future
  • Play a key role in talent development and career planning programmes. Lead the design and execution of career planning and early careers programmes
  • Lead the design and execution of coaching and mentoring programmes across the organisation
  • Develop functional/technical competence, ensuring compliance with customer and regulatory requirements
  • Partner with internal and external stakeholders, at all levels, to identify development needs and deliver impactful development initiatives
  • Identify emerging L&D trends and best practices to inform strategic decision making
  • Own the LMS and digital learning experience
  • Develop and continuously improve performance against L&D metrics. Provide data, insight and reporting to measure and continuously improve performance
  • Manage the L&D budget and maximise funding opportunities

Qualifications

You will have a breadth of experience across the learning spectrum and across multiple organisations/sectors. An established leader in this space, you will bring the requisite knowledge and impact to influence colleagues across the business and accelerate our efforts across the learning agenda.

  • Strategic orientation. Proven track record of developing and executing learning and development strategy
  • Strong leadership capability. Experience of leading L&D teams in large-scale, fast-paced, transformational environments
  • Experience of engaging and influencing senior level stakeholders. Demonstrates gravitas. Leverages a strong customer orientation for building credible relationships at all levels both internally and externally
  • Excellent knowledge and experience of learning methodologies and facilitation including design and delivery. Accredited Insights practitioner would be an advantage
  • Experience of developing and implementing leadership development programmes and competency frameworks
  • Coaching and mentoring skills supported by a formal coaching qualification
  • Strong communication, influencing and collaboration skills. Influential partner who leads with data informed solutions to secure buy-in from multiple level stakeholders
  • Commercial acumen. Able to build programmes that drive improved business performance
  • Experience of change management, project management and driving continuous improvement. Leverages a broad external network and knowledge of best practice in other organisations
  • Experienced at using LMS and e-learning technology, and using L&D reporting, metrics and insight to drive decision making
  • Experience of talent management, career planning and developing Early Careers programmes
  • Experience of managing L&D budgets and optimising funding and the apprenticeship levy
  • Able to work at pace and relatively autonomously/self-starter
  • Resilient, tenacious and driven to succeed. Results orientated
  • Passionate about developing people
  • Values led leader, aligned with the CCH Company Values

Additional Information

CCH Group is an Equal Opportunities Employer 

What You Should Know About Head of Learning and Development, City and County Healthcare Group Ltd

Are you ready to take your career to the next level as the Head of Learning and Development at CCH in Birmingham, UK? If you’re passionate about shaping the future of talent and leadership within an organization, this role is calling your name! As the Head of Learning and Development, you'll be at the forefront of developing and implementing effective learning strategies that align with business goals. Imagine leading a dynamic L&D team, where your vision will not only enhance the skills and competencies of employees but also significantly impact the company’s performance. Your expertise in creating robust early careers programs and effective coaching initiatives will be highly valued as you collaborate with senior stakeholders, both internally and externally. You’ll have the autonomy to shape the L&D strategy while keeping an eye on emerging trends to ensure the organization remains competitive. With an emphasis on data, your knowledge will help drive improvements in learning metrics, showcasing the real impact of your initiatives. If you thrive in a fast-paced environment and have a knack for leading high-performing teams, CCH offers an exciting opportunity to make your mark in the industry. Join us and be part of a values-driven organization that is committed to developing its people!

Frequently Asked Questions (FAQs) for Head of Learning and Development Role at City and County Healthcare Group Ltd
What are the main responsibilities of the Head of Learning and Development at CCH?

As the Head of Learning and Development at CCH, your main responsibilities will include shaping the L&D strategy in alignment with the company's business goals, leading a high-performing L&D team, developing leadership capabilities, and implementing impactful learning initiatives. You will also be responsible for managing the L&D budget and utilizing LMS and e-learning technologies to drive effective learning experiences.

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What qualifications do I need to apply for the Head of Learning and Development position at CCH?

To apply for the Head of Learning and Development position at CCH, you should have extensive experience across the learning spectrum, particularly in strategic roles within L&D. Proven leadership capabilities, experience in developing and implementing learning strategies, and a track record of engaging with senior stakeholders are crucial. Formal qualifications in coaching and familiarity with learning methodologies will be advantageous.

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What skills are essential for the Head of Learning and Development role at CCH?

Essential skills for the Head of Learning and Development role at CCH include strategic thinking, strong leadership abilities, exceptional communication skills, and commercial acumen. Experience in change management, project management, and utilizing L&D metrics to drive decision-making is also critical for success in this position.

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How does the Head of Learning and Development at CCH contribute to talent development?

The Head of Learning and Development at CCH plays a crucial role in talent development by designing and executing career planning programs, leading coaching and mentoring initiatives, and developing competency frameworks. Your expertise will help identify the development needs within the organization and ensure that leaders are well-equipped to guide their teams effectively.

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What opportunities for professional growth are available in the Head of Learning and Development position at CCH?

In the Head of Learning and Development position at CCH, you will have numerous opportunities for professional growth. As a key member of both the People Leadership Team and Senior Leadership Team, you’ll collaborate with influential stakeholders and be at the forefront of developing innovative learning strategies that position the organization as an industry leader.

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Common Interview Questions for Head of Learning and Development
Can you describe your experience in developing L&D strategies?

When answering this question, highlight specific examples from your previous roles where you successfully developed and implemented L&D strategies. Discuss the process you followed, the stakeholders you collaborated with, and the measurable outcomes of your efforts.

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How do you ensure that L&D initiatives align with business objectives?

To answer this question, explain your approach to aligning L&D initiatives with business goals. You can mention the importance of conducting needs assessments, engaging with key stakeholders, and regularly reviewing L&D metrics to ensure continued alignment.

Join Rise to see the full answer
What methodologies do you prefer when designing learning programs?

In your response, discuss various learning methodologies you’ve employed in the past, such as blended learning, digital learning platforms, or experiential learning. Provide examples of how you tailored these methods to meet the needs of different audiences.

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How do you measure the effectiveness of L&D initiatives?

Discuss the metrics and tools you’ve used to assess the effectiveness of L&D programs, such as surveys, performance metrics, and ROI calculations. Emphasize the importance of data in evaluating success and making necessary adjustments to improve outcomes.

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Can you provide an example of coaching or mentoring you have conducted?

Share a detailed example of a coaching or mentoring experience. Discuss your approach, the challenges faced, and the impact your guidance had on the individual's performance and development.

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How do you approach stakeholder engagement when implementing L&D programs?

Explain your strategies for engaging stakeholders, including how you identify their needs, how you communicate the benefits of L&D programs, and how you encourage their involvement in the process.

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What challenges have you faced in L&D, and how did you overcome them?

Use this question to share specific challenges you encountered in past roles—be it resistance to change, limited resources, or differing priorities—and the strategies you implemented to overcome those challenges successfully.

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How do you keep up with the latest trends in L&D?

Discuss your methods for staying informed about the latest trends in learning and development, including attending conferences, participating in industry networks, and engaging with thought leaders in the field.

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What is your experience with LMS and digital learning technologies?

Detail your experience with various Learning Management Systems and digital learning tools, including how you've used them to enhance learning experiences and track progress effectively.

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Why do you believe continuous learning is important in a corporate environment?

In your response, emphasize the importance of continuous learning in fostering innovation, enhancing employee engagement, and driving performance. Provide examples of how you've promoted a culture of learning in your previous roles.

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City & County Healthcare Group Ltd has grown considerably and incorporates a portfolio of eleven domiciliary care and personal support organisations. Our expansion and development strategy means that City & County Healthcare Group is on track to...

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Full-time, hybrid
DATE POSTED
March 19, 2025

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