Business Analyst

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:
Impact - The work you do here matters to millions. 
Growth - Philadelphia is growing, why not grow with it? 
Diversity & Inclusion - Find a career in a place where everyone belongs.
Benefits - We care about your well being.

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

In partnership with the Department of Revenue, the Revenue IT unit is responsible for the support of applications that fulfill the mission of timely, courteous, and prompt collection of all revenue due to the City of Philadelphia, and all tax revenue due to the School District of Philadelphia. This includes billing and collection of water and sewer charges. The Water Revenue Bureau (WRB) provides all billing and collection functions for water and sewer charges, ensuring that the Philadelphia Water Department has the financial resources needed to provide reliable, high-quality water to Philadelphia residents, businesses, and communities.

The Business Analyst reports to the Revenue IT unit’s Senior IT Manager (Water). This role is responsible for guiding the success of the technology and services related to various business processes that align with the City’s and Department of Revenue’s Water Revenue Bureau (WRB) technological strategic priorities and future-state agile, digital city experience. Working with cross-functional technology teams and business process stakeholders, they will oversee technology related business process initiatives from requirements through implementation, assessment, testing, and continuous enhancement. In this role, the Business Analyst will be the ‘voice of the customer’, focusing on needs, expectations, understandings, and desires of OIT and business process stakeholders to improve processes and increase satisfaction.  

As a member of the Revenue IT unit, the Business Analyst is expected to uphold the organization’s mission and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within the business unit.

Essential Functions
Business Process Discovery and Management
•    Advocate the value of various business processes and encourage their use.
•    Elicit, document, communicate, and manage requirements, solution scope, assumptions, constraints, and traceability. 
•    Conduct stakeholder analysis, assess capability gaps, evaluate solutions, analyze data, and define transition requirements for organizational readiness.
•    Apply core business analysis techniques, leveraging methodologies such as data modeling, process modeling, decision analysis, requirements workshops, and KPI evaluation to drive effective solutions. 
•    Facilitate stakeholder collaboration, conducting interviews, document analysis, and brainstorming sessions to define business rules, non-functional requirements, and evaluation criteria.
•    Lead requirements gathering (including interviewing users, analyzing work processes and operations, establishing solution objectives, and evaluating systems functionality) to uncover insights about various business processes and opportunities to improve existing services and explore new ones.
•    Work closely with development and support teams during business process related projects, including writing use cases and assisting in prioritization of features and functionality for systems
•    Contribute to the planning for new or enhanced IT services or service bundles based on partner input and knowledge of OIT policies and standards
•    Research, investigate, and promote the use of existing and emerging technologies to support or enhance IT operations and/or work.
•    Perform initial testing of enhancements and provide feedback to developers as needed.  Coordinate with subject matter experts on second level testing.
•    Keen ability to determine when to apply Project Management principles. 
•    Contribute to Project and Portfolio Management.
•    Ask smart questions, take risks, and champion new ideas.
Relationship Management
•    Build and maintain collaborative and consultative relationships with business users and central OIT areas related to specific business processes being managed and serve as primary point of contact for IT coordination of services, communication, and planning around those business processes.
•    Gain an in-depth understanding of OIT’s and WRB’s processes and requirements.
•    Conduct regular reviews, priority-setting, and planning sessions with business users and other stakeholders.  
•    Serve as an advocate for those priorities, plans, and other technology needs within WRB and OIT.
•    Monitor, evaluate, and regularly report to leadership on business process-related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.

Competencies, Knowledge, Skills and Abilities
•    Demonstrated ability to think strategically about the application of technology to solve business problems and develop user/business-driven technology strategies and plans.
•    Ability to work with end users to understand and analyze business processes, define requirements, and assess technologies to determine fit for client needs; and with technical staff to translate those requirements into appropriate technical specifications.
•    Exceptional communication skills, with the ability to communicate technical concepts and information to non-technical audiences in a compelling and empowering way.
•    Deep commitment to developing and delivering modern, user-centered, and value-producing technology products, systems, and services in a collaborative way.
•    Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
 

•    Completion of a bachelor’s degree program at an accredited college or university, which has included major course work in Computer Science or Information Systems OR an equivalent combination of education and experience
•    Minimum seven (5) years’ work experience, preferably within IT, and five (3) years business analysis experience
•    Extensive experience with relevant tools such as MS Excel, Project, PowerPoint, Visio, and SharePoint. 
•    Experience in leading or managing projects is a plus.
•    Experience implementing Organizational Change Management is a plus.
•    Experience working in a large governmental environment preferred.

Salary Range: $65,000 - $75,000

Starting salary to be determined based on experience and qualifications. 

Important: To apply, candidates must provide a cover letter and a resume.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee:
•    We offer Comprehensive health coverage for employees and their eligible dependents
•    Our wellness program offers eligibility into the discounted medical plan
•    Employees receive paid vacation, sick leave, and holidays
•    Generous retirement savings options are available
•    Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
•    Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
•    Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].