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PM Account Compliance Supervisor - job 1 of 2

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Do you have experience in building maintenance, janitorial or similar industries? Do you have strong management experience and good communication skills? Are you seeking a full-time evening shift position? If you answered yes, consider this great opportunity with City Wide!

City Wide, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - Colorado, one of more than 70 markets covered across the United States and Canada. Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve.

Objective

The PM Account Compliance Supervisor is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The Night Supervisor must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The Night Supervisor must also be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others in order to best meet clients’ needs.

Essential Functions

· Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.

· Review scope of work and ensure quality assurance per account to retain existing business and gain new business.

· Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.

· Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.

· Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.

· Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.

· Other duties as necessary.

High school diploma required or equivalent experience in commercial janitorial services industry.
3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
Building, facilities, janitorial or similar industry experience a plus!
Strong planning, organization skills, and attention to detail.
Excellent communication and interpersonal skills.
Must be innovative and strive for continuous process improvement.
CRM experience preferred.

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.

Health insurance
401(k)
Paid time off
Dental insurance
Vision insurance
Life insurance
Flexible schedule
Retention bonuses
Car allowance

City Wide Facility Solutions Glassdoor Company Review

3.7

City Wide Facility Solutions DE&I Review

3.8

CEO of City Wide Facility Solutions

Jeff Oddo

Approve of CEO

Average salary estimate

$67500 / YEARLY (est.)

min

max

$60000K

$75000K

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What You Should Know About PM Account Compliance Supervisor, City Wide Facility Solutions

Are you ready to take your management skills to the next level? City Wide is on the lookout for a talented PM Account Compliance Supervisor to join our dynamic team! We pride ourselves as the nation’s leading management company in the building maintenance industry, and this full-time evening shift position offers a fantastic opportunity to make a significant impact. In this role, you will oversee quality control for business operations and enhance client satisfaction by collaborating with Independent Contractors (IC) across various facility types including industrial, medical, and retail spaces. You will be the guiding force in fostering strong relationships with contractors and in-house labor, ensuring that client priorities are met and that quality assurance measures are strictly adhered to. If you thrive on problem-solving and have a knack for communication, this is the place for you! You’ll be responsible for conducting inspections, managing customer requests, and ensuring compliance with all relevant policies. To excel, you should possess a high school diploma and three years of management experience in a similar field, along with excellent organizational and interpersonal skills. At City Wide, we recognize your hard work – we offer health and dental insurance, 401(k) plans, paid time off, and even a retention bonus! Join us and help create a ripple effect of positive change in our communities.

Frequently Asked Questions (FAQs) for PM Account Compliance Supervisor Role at City Wide Facility Solutions

What are the primary responsibilities of the PM Account Compliance Supervisor at City Wide?

The PM Account Compliance Supervisor is entrusted with ensuring the quality of general business operations at City Wide. This includes enhancing client satisfaction, managing relationships with Independent Contractors, and overseeing daily operations to maintain service level agreements. The supervisor will also handle inspections and address customer requests, directly communicating with Facility Services Managers as needed.