MEDICAL ASSISTANT

At Clinical Associates, a Medical Assistant plays a crucial role in the daily operations of our multi-specialty healthcare team in Pikesville. Your responsibilities will include assisting with routine exams, logging patient vital signs, obtaining authorizations for tests, and scheduling appointments. You'll also be involved in triaging calls, supporting providers during office visits, and providing follow-up care to enhance patient satisfaction.

To qualify for the Medical Assistant role at Clinical Associates, applicants must possess a high school diploma or GED and have current registration or certification from an accredited medical assistant program. A minimum of one year of experience in Internal Medicine is preferred. However, we encourage candidates who have completed an accredited training program but aren't yet registered to apply, as we are willing to assist you in obtaining your certification.

Clinical Associates values the wellbeing of its employees and offers a comprehensive benefits package for Medical Assistants. This includes paid time off, health, dental, and vision insurance, life insurance, and a 401(k) plan with matching contributions. We believe in taking care of our staff so they can focus on providing excellent patient care.

While prior experience in Internal Medicine is preferred for the Medical Assistant position at Clinical Associates, we understand that not all qualified candidates will have it. If you have completed an accredited Medical Assistant program but lack professional experience, we encourage you to apply, as we are committed to helping you achieve your certification within 90 days after hiring.

Medical Assistants at Clinical Associates enjoy a structured work schedule from Monday to Friday, with shifts ranging from 7.5 to 8 hours per day. The role requires flexibility, as you'll need to be available to work as early as 7:30 am and as late as 6:00 pm, and some positions may also require travel between different locations.

When answering this question, highlight your previous roles that involved direct patient care, how you assisted doctors or nurses, and any specific procedures you regularly performed. Be sure to mention any experience you have with electronic health records (EHR) systems as well.

Demonstrate your ability to stay calm under pressure by discussing specific strategies you implement, such as prioritizing tasks, effective communication with team members, and taking a proactive approach to patient needs, ensuring that no one's care is compromised even in a hectic environment.

Explain your philosophy on patient care by referencing a specific instance when you went above and beyond to meet a patient's needs. Discuss the importance of empathy, active listening, and being attentive to the patients’ concerns or questions to foster a positive experience.

Discuss your understanding of HIPAA regulations and describe specific practices you follow, such as safeguarding sensitive information, ensuring documents are secure, and discussing patient details only in private or designated areas.

Share your method of assessing the urgency of tasks as they arise. Mention tools or strategies that help you stay organized, like maintaining a daily checklist or using scheduling software that allows you to manage multiple responsibilities effectively.

Talk about your commitment to professional growth. This could include attending workshops, participating in training sessions, or following healthcare publications and online courses that keep you informed about advancements that can enhance patient care.

Explain your familiarity with EHR systems by discussing the specific software you've used and the tasks you performed within those systems, like updating patient information, entering lab orders, or retrieving test results. Emphasize your ability to quickly learn new technologies.

Reflect on a specific situation where a patient presented with unique needs or complications. Detail your role in identifying the issue, the steps you took to resolve it, and how you collaborated with healthcare providers to ensure the patient received appropriate care.

Emphasize the importance of active listening and empathy in handling upset patients. Discuss the steps you would take to de-escalate the situation, such as acknowledging their feelings, apologizing for any inconvenience, and ensuring to follow up to find a satisfactory solution.

Customize your answer by mentioning specific aspects of Clinical Associates that appeal to you, such as their commitment to integrated healthcare, community involvement, or the opportunity to work in a multi-specialty environment. Show enthusiasm for being part of their mission to enhance patient care.