Job details

Customer Success Specialist Data Entry

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Overview

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.

Do you want to use your problem solving skills and knowledge of customer service to help improve the health of America's workforce? At Concentra, we serve more than 500 medical centers and 130 onsite clinics nationwide. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers first.

Responsibilities

Position Summary

The Customer Success Specialist I supports Concentra’s Operations, Sales and Billing teams with existing account maintenance/management, and removal of suspense transactions/revenue in proprietary database while ensuring data integrity.

The Details

Responsible for daily completion of update cases for existing accounts and removal of suspense, while meeting production requirements and ensuring data quality
Input data into closed loop propitiatory database system
Validate data for accuracy to ensure the highest level of data integrity and reject submissions if data is incorrect
Identify missing data points; research and locate necessary information to ensure a complete and accurate entry
Review and process account updates per state specific guidelines and data requirements within defined standard operating procedures
Initiate email validation process with customers for account verification in compliance with Concentra’s account set-up requirements
Build internal relationships with Operations, Sales and Billing departments
Coordinate with Information Systems on all technical issues which cannot be resolved with internal troubleshooting process
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Education/Credentials

High school diploma or GED equivalent
Some college courses in Business Administration or in a related field from an accredited college/university, preferred

Job-Related Experience

Customarily has at least six or more months of experience performing data entry in multiple systems/applications simultaneously

Job-Related Skills/Competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Comfortable with using technology and able to learn new systems/applications
Skilled at multitasking in multiple systems/applications simultaneously
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Effective ability to work in a team environment, as well as independently when required
Effective interpersonal and communication skills a must; ability to read, write, and speak professionally
Comfortable in a high-demand environment
Ability to retain and apply new information quickly

Additional Data

Employee Benefits

401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer, including disability/veterans

Average salary estimate

$42500 / YEARLY (est.)

min

max

$35000K

$50000K

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What You Should Know About Customer Success Specialist Data Entry, Concentra

Are you ready to contribute to the health of America’s workforce? As a Customer Success Specialist at Concentra, located in the bustling area of Addison, you'll wield your problem-solving skills and customer service expertise to enhance the patient experience across our extensive network of over 500 medical centers and 130 onsite clinics nationwide. In this role, you’ll support our Operations, Sales, and Billing teams by managing existing accounts and ensuring data accuracy within our proprietary database. Your day-to-day tasks will involve completing update cases, validating crucial data points, and ensuring a smooth verification process for our customers. You'll also build strong relationships with our internal departments to enhance overall service quality. We’re looking for someone with a detail-oriented mindset, who thrives in a team-oriented environment and can adapt to high-demand scenarios. A high school diploma or GED is required, and any coursework in Business Administration is a plus! Bring your experience in data entry and your eager attitude, and you'll be well on your way to making a difference in our customers' lives at Concentra. Join us, and let’s create a healthier future together!

Frequently Asked Questions (FAQs) for Customer Success Specialist Data Entry Role at Concentra

What are the responsibilities of a Customer Success Specialist at Concentra?

As a Customer Success Specialist at Concentra, your primary responsibilities include managing existing accounts, maintaining data integrity in our proprietary systems, validating account information, and processing account updates according to specific guidelines. You will also collaborate with the Operations, Sales, and Billing departments to ensure exceptional service delivery.