Job details

PATIENT SERVICE REP II

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Overview

Patient Service Representative, Cardiology Associates of East Tennessee

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Medical Group is Covenant Health’s employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the continuum of care in 20 cities throughout East Tennessee. Specialties include cardiology, cardiothoracic surgery, cardiovascular surgery, endocrinology, gastroenterology, general surgery, infectious disease, neurology, neurosurgery, obstetrics and gynecology, occupational medicine, orthopedic surgery, physical medicine and rehabilitation, primary care, pulmonology, reproductive medicine, rheumatology, sleep medicine and urology.

Position Summary:

Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered. Balances work and computer at end of day.

Recruiter: Sarah Grey || sgrey1@covhlth.com || 865-374-5271

Responsibilities

Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
May answer telephone calls and route accordingly.
Receives and records changes in patient information.
Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
Responsible for scheduling appointments for return visits and end of day procedures and balancing.
Compiles data for the billing personnel.
Develops the A-I-D-E-T fundamentals of communication.
Attends meetings as required and participates on committees as directed.
Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care.
Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
Performs other duties as assigned.

Qualifications

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.

Minimum Experience:

One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required.

Licensure Requirement:

None

Average salary estimate

$40000 / YEARLY (est.)

min

max

$35000K

$45000K

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What You Should Know About PATIENT SERVICE REP II, Covenant Health

If you're looking to take your career to the next level, the Patient Service Representative II position at Cardiology Associates of East Tennessee in Knoxville might be the perfect fit for you! In this full-time role, you'll join Covenant Medical Group, which proudly employs over 300 top-notch physicians across East Tennessee, specializing in a variety of medical fields including cardiology, endocrinology, and orthopedic surgery among others. Your primary responsibility will be to manage the check-out operations, ensuring everything runs smoothly for patients and the healthcare team. You'll collect encounter form data, manage outstanding balances, and process payments – all while balancing your work and computer records at the end of the day. But that's not all; we also want you to engage with patients, record their information accurately, and ensure everything is recorded correctly for billing purposes. If you have a knack for communication and a bubbly personality, this role may just be your calling! Join us and contribute to a team-oriented environment focused on providing exceptional patient care. With opportunities for growth and participation in quality improvement initiatives, you’ll be made an integral part of the healthcare process here at Cardiology Associates of East Tennessee. If you have a minimum of one year’s experience in a medical office or three years in customer service, we’d love to hear from you! Plus, you’ll have the support of our encouraging team, including recruiter Sarah Grey, who’s just an email or a call away to help you through the process.

Frequently Asked Questions (FAQs) for PATIENT SERVICE REP II Role at Covenant Health

What does a Patient Service Representative II at Cardiology Associates of East Tennessee do?

As a Patient Service Representative II at Cardiology Associates of East Tennessee, your role revolves around providing administrative support related to patient check-out processes. You will collect encounter form data, process payments, manage outstanding balances, and ensure the accuracy of patient information to support billing. Your contribution is vital in creating a positive experience for patients and a harmonious workflow for the medical team.