Dispatcher I (FleetNet)

As a Dispatcher I at Cox Automotive, you'll manage the logistics of our fleet operations, ensuring all vehicles are maintained and repaired efficiently. You will handle inbound calls, accurately gather customer requirements, communicate billing information, and keep customers updated on event statuses. Your role is crucial in ensuring that our operations run smoothly and effectively.

To qualify as a Dispatcher I at Cox Automotive, you need at least a high school diploma or GED with up to two years of experience in a related field. Strong customer service experience is essential, and a degree in a related discipline or relevant industry experience is preferred. Multitasking, problem-solving skills, and strong communication abilities are key attributes for success in this role.

The work schedule for a Dispatcher I at Cox Automotive is quite flexible, operating in a 24/7/365 environment. Most positions will be on weekend, second (evening/nights), or third (overnight) shifts. Although you will need to reside in the Cherryville area for this remote role, accommodating schedules allow for a great work-life balance.

New Dispatchers I at Cox Automotive will undergo training that includes a comprehensive overview of the role, customer service best practices, and familiarization with our internal systems. Training is typically held Monday through Friday, from 8:00 am to 5:00 pm ET, ensuring you have the skills you need to succeed in your position.

Cox Automotive offers a competitive range of benefits for employees, including comprehensive healthcare options, a 401(k) retirement plan with company match, paid time off, and additional perks like pet insurance and employee discounts. We prioritize a supportive work environment that promotes professional development and work-life balance.

Managing high call volumes requires effective time management and prioritization skills. You should emphasize your experience in handling multiple tasks efficiently while maintaining high service quality during your response.

Share a specific example that highlights your problem-solving abilities and emphasizes your commitment to customer service. Describe the steps you took and the positive outcome for the customer.

Discuss any relevant software or dispatching systems you've used in previous roles. Be specific about your level of proficiency and how these tools helped streamline your work.

Mention your methods for accurately gathering and recording information, such as active listening techniques, note-taking, and asking clarifying questions to ensure understanding.

Explain that strong communication, multitasking capabilities, and a problem-solving mindset are vital. Provide examples from your past experiences that demonstrate how these qualities have benefited your previous employers.

Discuss strategies such as staying calm, prioritizing effectively, and focusing on solutions. Providing an example where you successfully navigated a stressful scenario can illustrate your capabilities.

Present your experience managing logistics and maintaining fleet operations. Detail the roles you've held and how your contributions helped increase efficiency in previous positions.

Talk about your approach to communication, including regular updates, accurate reporting, and ensuring that customers feel valued throughout the process.

Share your passion for delivering outstanding customer service and your desire to contribute positively to your team's success. Explain how this motivation drives your performance.

Express your enthusiasm for joining Cox Automotive and contributing to their mission. Mention specific aspects of the company culture or values that resonate with you and align with your career goals.