Sales Engineer- Benelux and Nordics

As a Sales Engineer at Cribl, some of your key responsibilities include helping customers navigate the value our offerings bring, demonstrating product capabilities, providing assistance during proof of concept sessions, and addressing inbound customer support queries. You'll also document unique use cases which will be invaluable for our ongoing knowledge sharing.

To become a Sales Engineer at Cribl, candidates should ideally have experience in Logs, Metrics, IT Operations, and Security. A background in Sales Engineering, Professional Services, or Support is also advantageous. Familiarity with multiple operating systems, particularly a strong proficiency in Linux, as well as working knowledge of JavaScript and Regex, will greatly benefit your application.

Yes, the Sales Engineer position at Cribl is fully remote, with candidates preferably located in the Netherlands or Sweden. We believe in empowering our employees to work where they can be most productive, and we are committed to fostering a flexible work environment.

At Cribl, you can expect a culture that values diversity, humor, and collaboration. We strive to create an environment where differences are appreciated and everyone can express themselves freely. We encourage team members to share their insights and unique perspectives while working together towards common goals.

As a Sales Engineer at Cribl, you'll have the chance to expand your skills and take on new challenges while contributing to an innovative company. You’ll be part of a collaborative team that prioritizes learning and sharing knowledge, which can lead to further opportunities for advancement within the company as you continue to grow your expertise in IT and Security.

In a tech company like Cribl, a Sales Engineer acts as a bridge between customers and the technical product. Your role involves demonstrating the product's value, understanding customer needs, and ensuring they have a smooth experience throughout the sales process. Highlight your ability to communicate complex technical information in an accessible way.

When faced with multiple customer support requests, it's crucial to assess urgency and impact. Prioritize based on customer business needs and the complexity of the issues. Showcase your organizational skills and your ability to handle pressure, demonstrating strategies such as using ticketing systems for tracking requests efficiently.

Share specific experiences where you've worked with Logs, Metrics, or within IT Operations in previous roles. You might discuss relevant projects, how you analyzed data for decision-making, or specific tools you've used. Emphasize your hands-on experience that's aligned with Cribl’s services.

Prepare an example of a technical question that stumped you initially. Explain your thought process for finding the answer, whether it involved research, consulting with colleagues, or utilizing product documentation. Communicate your willingness to learn and adapt in those situations.

Adopt a consultative approach by listening to their concerns without pressure. Aim to identify specific fears or reservations and address them with relatable case studies or successful proofs of concept. It's about building trust so the client feels secure in their decision.

Discuss the various channels where you acquire knowledge, such as participating in webinars, attending industry conferences, reading technical blogs, or engaging with online communities relevant to Sales Engineering and IT Operations. This showcases your commitment to lifelong learning.

Detail your proficiency with JavaScript and Regex through practical examples, perhaps from previous roles or personal projects. Explain how understanding coding improves your ability to assist clients more effectively, particularly in solving technical challenges they may face.

Provide a specific instance where documenting a customer issue led to improved processes or solutions. Emphasize the collaborative efforts in making documentation accessible for future scenarios and how it fosters a culture of information sharing within the team.

Reflect on what resonates with you about Cribl’s culture and mission. Connect personal values with the job role and the way the company operates. Showing that you align with their core values can significantly boost your appeal as a candidate.

Display empathy and showcase your proactive attitude. Explain the importance of understanding their concerns and working swiftly towards a resolution. Highlight how you follow up to ensure client satisfaction and foster long-term relationships, irrespective of immediate issues.