Sr. Manager, Customer Sales (Remote)

As a Senior Manager, Customer Sales at CrowdStrike, you are tasked with overseeing a team of Senior Corporate Account Managers. Your responsibilities include coaching your team on effective sales strategies, managing the sales cycle, forecasting sales accurately, and collaborating with internal departments to enhance sales efforts. You will also be involved in hiring and training new team members and working alongside the Sales Engineering and Channel Teams to provide optimal account strategies.

To qualify for the Senior Manager, Customer Sales role at CrowdStrike, candidates should have at least 5 years of experience in a full sales cycle within an account management role, preferably in the SaaS or Security domain. Furthermore, having over 3 years in frontline sales management is crucial, along with a strong record of meeting sales quotas and leading teams effectively.

In the Senior Manager, Customer Sales position at CrowdStrike, you contribute to the sales process by leading a team focused on upselling, cross-selling, and renewals. You will coach and mentor your team, improve their sales techniques, and help them identify opportunities within customer accounts. Your leadership plays a significant role in driving the team's success and achieving sales targets.

CrowdStrike offers a remote working environment for the Senior Manager, Customer Sales position, ensuring flexibility and accessibility for team members. You will collaborate with a talented group of professionals while having the opportunity to dive deep into the cybersecurity industry. This role promotes a culture of growth and innovation, allowing you to make a meaningful impact.

At CrowdStrike, as a Senior Manager, Customer Sales, you will find ample opportunities for career development. The position allows you to refine your leadership skills, enhance your sales acumen, and gain industry-specific expertise in cybersecurity. Additionally, you will be able to expand your professional network and take on new challenges that align with your career growth aspirations.

When answering this question, focus on your coaching methods, including conducting regular one-on-one meetings to discuss challenges, offering constructive feedback, and sharing best practices. Highlight the importance of understanding each team member’s strengths and weaknesses and how you tailor your approach to build their skills.

Talk about your hands-on experience in each phase of the sales cycle, from prospecting to closing deals. Discuss specific cases where your strategic decisions led to successful outcomes and how you supported your team throughout the process.

Explain your approach to sales forecasting, including analyzing historical data, evaluating market trends, and collaborating with team members to gather insights. Mention any tools or software you use to maintain accurate predictions and the impact accurate forecasting has had on your previous teams.

Emphasize the importance of collaboration in driving successful sales outcomes. Share examples of how you partner with other teams, such as Marketing or Customer Success, to align efforts, create compelling offers, and provide a seamless experience for customers.

Discuss the motivational techniques you employ, such as setting achievable goals, recognizing individual and team achievements, and fostering a positive work environment. Describe how you create a camaraderie among team members that sparks competitive spirit in a healthy way.

Select a challenging situation you faced and detail the steps you took to address it. Focus on the strategies you used, the teamwork involved, and what you learned from the experience, emphasizing resilience and adaptability.

Outline the metrics or KPIs you use to evaluate performance, explaining how you track progress and identify areas for improvement. Highlight the balance between qualitative and quantitative assessments that guide your evaluations.

Talk about your philosophy on relationship-building, including active listening, understanding customer needs, and consistent follow-up. Provide examples of how establishing rapport has led to upselling or renewals in your past roles.

Share your belief in the necessity of continuous learning and professional development in the sales field. Discuss how you encourage your team to pursue training and learning opportunities and how this fosters growth and adaptability in a rapidly changing industry.

Discuss various methods you utilize to stay informed, such as reading industry reports, participating in webinars, networking with industry professionals, and leveraging social media. Highlight the importance of gathering insights to refine your sales strategies.