Lead Store Associate - job 2 of 19

As a Lead Store Associate at Curaleaf, your key responsibilities include providing excellent customer service, training and coaching team members, managing daily operations, overseeing cash handling and inventory, and ensuring a welcoming atmosphere for guests. You'll be an integral part of executing business strategies and fostering a guest-focused environment. This role also includes communicating with management and helping to resolve any guest or team member concerns.

To qualify for the Lead Store Associate position at Curaleaf, you should have at least one year of experience in a retail leadership or supervisory role. Strong communication and coaching skills are essential, as is a commitment to customer service. Flexibility to work various shifts, including weekends and holidays, is also required. Experience in the cannabis industry is a plus, but not mandatory.

The hourly pay rate for the Lead Store Associate position at Curaleaf ranges from $19.50 to $21.50. This competitive rate reflects the responsibilities of the role and the value placed on customer service and team leadership within our high-growth cannabis company.

Curaleaf offers a comprehensive benefits package for Lead Store Associates, including career growth opportunities, health, dental, and vision insurance, generous paid time off, retirement plans, life insurance, and employee referral bonuses. We are dedicated to fostering a positive work environment and promoting community involvement through our initiatives.

As a Lead Store Associate at Curaleaf, you should expect to have open availability on weekdays, evenings, weekends, and holidays. The flexible nature of this role ensures that you can adapt to the store's business needs while providing excellent service to our guests at all times.

To provide exceptional customer service, I would actively engage with customers to understand their needs, offer tailored product recommendations, train and support my team in delivering a high level of service, and consistently seek feedback to improve the guest experience.

In my previous role, I managed a diverse team by developing coaching programs to enhance their skills, maintaining open communication about performance and guest interactions, and implementing strategies to boost team morale and collaboration.

I approach conflicts with empathy and active listening, aiming to understand all perspectives. For team conflicts, I facilitate an open discussion to find a solution together, while for guest concerns, I listen carefully to their issues and work collaboratively with them to remedy the situation.

I would leverage data analytics to identify sales trends and customer preferences, implement targeted promotions, train team members on strategic selling techniques, and foster a guest-focused sales environment where associates are encouraged to engage and educate customers.

I prioritize tasks based on their impact on customer experience and operational efficiency. I assess urgency and delegate responsibilities to team members according to the workflow, ensuring that everyone is aligned and working towards common goals.

I value the opportunity to contribute to a growing and socially responsible industry. Working in cannabis allows me to educate customers about its benefits, promote positive change in communities, and be part of a mission that emphasizes wellness and accessibility.

My approach to compliance involves staying informed about state and local regulations, conducting regular training for staff to ensure they understand and adhere to the laws, and implementing systems to properly manage compliance documentation and processes.

I once trained a new team member on customer service protocols by first shadowing me during shifts. I provided feedback during and after customer interactions, recognized their progress, and gradually allowed them to take the lead, resulting in their increased confidence and performance.

In-the-moment coaching involves providing immediate, constructive feedback based on observed interactions. I would regularly take time to coach my team on executing guest interactions effectively, recognizing successes, and guiding corrective actions to improve service.

Curaleaf's commitment to quality, expert knowledge, and community engagement sets it apart as a leader in the cannabis market. Their focus on corporate social responsibility, innovative product development, and cultivation of positive customer relationships enhances their reputation and market position.