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Store Associate - job 10 of 20

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Retail Store Associates play a meaningful role within the CVS Health family. At CVS Health, we’re shaping the future of health care for people, businesses, and communities. With your talents and expertise, you can help us play a more active and supportive role in each person’s unique healthcare needs. Join our team of thousands as we positively impact millions…one customer at a time.

The Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.

Essential Functions:

  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
  • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
  • Supporting opening and closing store activities, when needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health

  • Required Qualifications
    • At least 16 years of age

      Physical Requirements:

    • Remaining upright on the feet, particularly for sustained periods of time
    • Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
    • Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details

    Preferred Qualifications
    • Previous experience in a retail or customer service setting

    Education

    High School diploma or equivalent preferred but not required.

    Anticipated Weekly Hours

    29

    Time Type

    Part time

    Pay Range

    The typical pay range for this role is:

    $0.00 - $0.00

    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
     

    Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

    Great benefits for great people

    We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

    • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

    • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

    • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

    For more information, visit https://jobs.cvshealth.com/us/en/benefits

    We anticipate the application window for this opening will close on: 06/17/2025

    Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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    What You Should Know About Store Associate, CVS Health

    Join CVS Health as a Store Associate in Washington, DC, where you can make a real difference in people's lives every day. At CVS Health, we are committed to building a world of health around every consumer, and as a Store Associate, you will play a vital role in this mission. You’ll have the chance to provide exceptional customer service, ensuring that each person who comes through our doors feels valued and taken care of. Whether it's greeting customers with a warm smile, helping them locate products, or ensuring our shelves are fully stocked, your contributions will be felt across the store. This position is perfect for someone who enjoys working both independently and as part of a team. In addition, you'll have opportunities to grow within the company by assisting in pharmacy activities or embracing new CVS services. Enjoy a supportive work environment, where your hard work is appreciated and rewarded, while also benefiting from a range of comprehensive benefits and flexible work schedules. At CVS Health, our purpose is to help people on their path to better health, and as a Store Associate, you’ll be part of that mission each and every day!

    Frequently Asked Questions (FAQs) for Store Associate Role at CVS Health
    What are the main responsibilities of a Store Associate at CVS Health?

    As a Store Associate at CVS Health, your main responsibilities will include providing exceptional customer service, accurately handling cashier duties, restocking shelves, and assisting pharmacy personnel when required. You will play a key role in creating a positive shopping experience for customers, ensuring that they feel valued and cared for.

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    What qualifications do I need to become a Store Associate at CVS Health?

    To be eligible for the Store Associate position at CVS Health, you must be at least 16 years old. Previous experience in retail or customer service is preferred but not required. A high school diploma or equivalent is also preferred, contributing to a more knowledgeable staff. Strong communication skills and a passion for customer service are key!

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    How does CVS Health support career development for Store Associates?

    CVS Health is dedicated to fostering career growth for Store Associates. You'll have opportunities to assist within the pharmacy, engage in continuous training, and advocate for new services and loyalty programs. The company actively promotes from within, offering clear pathways for advancement as you gain experience and skills.

    Join Rise to see the full answer
    What are the physical requirements for the Store Associate position at CVS Health?

    The physical requirements for the Store Associate role at CVS Health include standing for extended periods, lifting up to 35 lbs occasionally, and having close visual acuity for tasks such as reading and inspecting products. This ensures you can perform all duties effectively while maintaining a safe and efficient work environment.

    Join Rise to see the full answer
    What benefits does CVS Health offer to Store Associates?

    CVS Health provides a competitive mix of pay and benefits for Store Associates, including affordable medical plans, a 401(k) plan with matching contributions, and no-cost wellness programs. Additionally, employees benefit from flexible work schedules, paid time off, tuition assistance, and resources for personal wellbeing, which all contribute to a supportive workplace.

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    Common Interview Questions for Store Associate
    What inspired you to apply for the Store Associate position at CVS Health?

    In answering this question, share your passion for customer service and how it aligns with CVS Health's mission of improving health care. Highlight any past experiences that reflect your dedication to helping others and how CVS Health's values resonate with your personal and professional goals.

    Join Rise to see the full answer
    How do you manage multiple tasks at once as a Store Associate?

    It’s essential to demonstrate strong organizational skills when discussing task management. Explain your approach to prioritizing responsibilities, staying focused under pressure, and utilizing team collaboration to ensure all tasks are handled efficiently during busy periods.

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    Can you describe a time when you provided exceptional customer service?

    Utilize the STAR method (Situation, Task, Action, Result) to describe a specific instance where you went above and beyond for a customer. This shows your commitment to customer satisfaction and showcases your problem-solving abilities—all essential traits for a Store Associate at CVS Health.

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    How would you handle a dissatisfied customer in the store?

    Illustrate your approach to customer complaints by emphasizing the importance of listening actively, empathizing with their concerns, and finding a constructive solution. Your goal should be to ensure the customer feels heard and valued, reflecting CVS Health’s commitment to compassionate service.

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    What qualities do you think are essential for a Store Associate?

    Discuss qualities such as effective communication, a friendly demeanor, teamwork, and a strong work ethic. Highlight how these traits align with CVS Health's vision of providing quality healthcare and how you embody these characteristics in your work.

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    How do you stay organized and manage your time in a fast-paced environment?

    Share practical strategies you’ve used in prior experiences, such as creating prioritized to-do lists or breaking down larger tasks into manageable steps. This provides insight into your ability to thrive in the fast-paced environment of a retail setting like CVS Health.

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    Describe a situation where you had to work as part of a team.

    Provide an example of successful team collaboration from your past roles. Discuss the objectives the team had, your specific contributions, and the positive outcome that came from working together, emphasizing teamwork’s importance in the Store Associate role at CVS Health.

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    What steps would you take if you noticed a product was out of stock?

    Explain your proactive approach by describing how you would first assist customers in finding alternatives, then communicate with the management team about restocking and consider ways to update systems or signage to enhance customer experience at CVS Health.

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    How do you adapt to changes in store policies or procedures?

    Discuss your flexibility and willingness to embrace change, giving examples of how you’ve successfully adapted to new policies in the past. This showcases your ability to thrive in an evolving retail environment at CVS Health.

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    What are your long-term goals as a Store Associate at CVS Health?

    Share your aspirations regarding career growth within CVS Health, such as wanting to advance to supervisory roles or specializing in areas like pharmacy support. This reflects your commitment to the company and your understanding of its values and opportunities.

    Join Rise to see the full answer
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    We help people with their health wherever and whenever they need us. And we do it with heart. Because our passion is our purpose: Bringing our heart to every moment of your health™.

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    DATE POSTED
    April 20, 2025

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