Credit Control Administrator

​​​​​​Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

• Job Title: Credit Control Administrator  
• Role Type: Permanent
• Location: Solihull
• Salary: £27,000
• Hours of work: Monday to Friday 08:30 – 17:00 

Summary and purpose of the Job:

Wavenet is looking for a highly organised and proactive Credit Control Administrator to join our dynamic Credit Control team. This role is ideal for someone who thrives in a fast-paced environment, enjoys working collaboratively, and has a strong eye for detail.

In this role, you’ll take ownership of the credit control inbox, ensuring timely responses to customer queries. You'll support the monthly statement run, help manage the direct debit process, and assist in our customer suspension process by communicating effectively and arranging payment plans when needed. You’ll also handle cash posting, allocation, and a range of administrative tasks to support the department.

We’re looking for someone who is efficient, confident working with numbers, and comfortable producing detailed reports and written communication. Strong interpersonal skills and the ability to manage multiple tasks with accuracy and professionalism are key to success in this role.

Key Responsibilities:

• Manage customer queries via the credit control inbox, liaising with credit controllers.

• Process and manage direct debits, ensuring accuracy and efficiency.

• Encourage customer sign-up to direct debit and ensure mandates are correctly set up.

• Handle the monthly statement run and respond to related queries.

• Assist with the customer suspension process, including follow-ups and payment arrangements.

• Perform accurate cash posting and allocations.

• Take customer calls and process payments over the phone.

• Complete general admin duties such as updating systems, processing forms, arranging refunds, and handling ad hoc tasks.

What We’re Looking For:
We’re seeking someone who thrives in a fast-paced environment, brings a positive and proactive mindset, and has the experience to hit the ground running. The ideal candidate will be detail-focused, tech-savvy, and confident in both independent and collaborative work.

Experience & Skills:

• Proven ability to manage multiple tasks effectively while meeting tight deadlines

• Strong written and verbal communication skills, with a confident and professional telephone manner

• Exceptional attention to detail, with a strong focus on accuracy and delivering high-quality work

• Excellent time management skills, with the ability to prioritise tasks efficiently

• Proficient in Microsoft Office, particularly Excel, Word, and Outlook

• Experience with Sage 200 Cloud is desirable

• Background in telecoms or technology sectors is an advantage

• A flexible, team-oriented approach with a positive ‘can-do’ attitude

• Calm under pressure, self-motivated, and driven to meet targets

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider? 

Apply today or contact our friendly Talent Acquisition Team for more information.