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Delivery Solutions Architect

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CSQ426R11

At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks Platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get from our platform and the return on investment.

This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases by leading your customers’ stakeholders, building executive relationships, orchestration of other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a DSA Manager within the Field Engineering organization.

The impact you will have:

Engage with Solutions Architects to understand the full use case demand plan for prioritised customers
Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks
Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations
Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert-level technical experts to build the right tasks that are beyond your scope of activities or expertise
Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
Navigate Databricks Product and Engineering teams for new product Innovations, private previews and upgrade needs
Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:

Main use cases moving from ‘win’ to production
Enablement/user growth plan
Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision)
Organic needs for current investment (e.g., cloud cost control, tuning and optimization)
Executive and operational governance

Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM

What we look for:

8+ years of experience where you have been accountable for technical project/program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers
Programming experience in Python, SQL or Scala
Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
Understanding of solution architecture related to distributed data systems
Understanding of how to attribute business value and outcomes to specific project deliverables
Technical program or project management, including account, stakeholder and resource management accountability
Experience resolving complex and important escalations with senior customer executives
Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing the delivery of complex programmes/projects
Track record of overachievement against quota, Goals or similar objective targets
Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
Can travel up to 30% when needed

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Average salary estimate

$150000 / YEARLY (est.)

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$120000K

$180000K

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What You Should Know About Delivery Solutions Architect, Databricks

At Databricks, we're on an exciting journey to revolutionize data management, and we're looking for a talented Delivery Solutions Architect to join our Bengaluru team. As a DSA, you will be the bridge between our customers and the immense value that the Databricks Data Intelligence Platform offers. Your role is not just about technology; it’s about inspiring confidence and fostering relationships with key stakeholders to ensure our complex customers achieve success. You'll collaborate closely with our sales and field engineering teams, spearheading the growth and adoption of Databricks solutions while guiding clients through the intricacies of their data projects. This hybrid role demands both technical acumen and a knack for commercial strategy—leading post-sale technical initiatives, driving onboarding processes, and formulating plans to maximize the usage of Databricks. With a track record of managing high-stake projects, you’ll wield both your programming knowledge of Python, SQL, or Scala, as well as your problem-solving skills to address technical challenges. Whether it's helping customers transition to production or enhancing their experience with our products, your contributions will be key to accelerating their journey into the data-driven era. If you're passionate about data and technology, and you want to make a significant impact in a collaborative environment, then joining Databricks as a Delivery Solutions Architect could be the career move you've been waiting for.

Frequently Asked Questions (FAQs) for Delivery Solutions Architect Role at Databricks

What does a Delivery Solutions Architect do at Databricks?

As a Delivery Solutions Architect at Databricks, you will play a crucial role in ensuring that customers successfully adopt and maximize the value of the Databricks Data Intelligence Platform. This involves collaborating with sales and field engineering teams, managing post-sale technical strategies, and guiding complex customer projects to completion, while maintaining strong relationships with stakeholders.