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Special Projects

About Decagon:

Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.

We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About the Role:

Decagon is looking for a Special Projects Lead to tackle high-impact strategic initiatives that will shape our growth and expansion. In this role, you’ll work closely with leadership across functions to assess new market opportunities, determine when and where to expand our presence, and refine our approach to key industry verticals.

You’ll drive complex, cross-functional projects—from research and analysis to execution—helping position Decagon for long-term success. This role is perfect for a strategic thinker who thrives in ambiguity, enjoys solving difficult challenges, and is excited to shape the future of our AI-first organization.

You may be a good fit if you:

  • Have 4+ years of experience in management consulting, business operations, investing, or a strategic role at a high-growth startup

  • Are comfortable owning projects end-to-end, from identifying the problem to implementing scalable solutions

  • Are an excellent communicator who can partner with cross-functional teams and influence senior decision-makers

  • Have strong analytical skills and market/product intuition

  • Thrive in fast-paced environments and enjoy wearing multiple hats to solve ambiguous challenges

Even better if you:

  • Have experience scaling an early stage startup

  • Have a track record of tackling large, loosely-defined problems through a combination of research, creativity, and intuition

  • Are passionate about building from the ground up, with a strong bias toward action

Benefits:

  • Medical, dental, and vision benefits

  • Take what you need vacation policy

  • Daily lunches, dinners and snacks in the office to keep you at your best

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Average salary estimate

$115000 / YEARLY (est.)
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$100000K
$130000K

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What You Should Know About Special Projects, Decagon

Decagon is on the lookout for a talented Special Projects Lead to join our dynamic team in San Francisco. If you're passionate about shaping the future of AI and thrive on tackling strategic initiatives, this might be the perfect role for you! At Decagon, we're building cutting-edge conversational AI agents that enable companies to provide a top-notch customer experience. As the Special Projects Lead, you’ll partner closely with our leadership team to identify new market opportunities and refine our approach as we continue to grow. The role involves driving complex, cross-functional projects from research all the way through execution. We're looking for someone who doesn’t just think strategically but can also roll up their sleeves and get things done. A successful candidate will ideally have 4+ years of experience in management consulting, business operations, or similar roles, alongside strong analytical skills and a remarkable ability to communicate across functions. We value creativity and intuition and love candidates who can tackle ambiguous challenges head-on. Join us as we push the boundaries of technology and redefine customer interaction with our state-of-the-art AI! With a flexible vacation policy and daily meals provided to fuel your work, Decagon is not just a workplace; it's a place where innovation thrives and your contributions make a lasting impact.

Frequently Asked Questions (FAQs) for Special Projects Role at Decagon
What are the key responsibilities of the Special Projects Lead at Decagon?

As a Special Projects Lead at Decagon, you'll be responsible for driving high-impact strategic initiatives that influence our growth trajectory. This includes assessing new market opportunities, refining our approaches to various industry verticals, and overseeing complex projects from initial research to final implementation.

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What qualifications are required for the Special Projects Lead position at Decagon?

To be a strong fit for the Special Projects Lead role at Decagon, candidates should have at least 4 years of experience in consulting, business operations, or strategic roles in a high-growth startup. Excellent communication skills and a knack for analytical thinking are also essential to succeed in this position.

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What type of projects will the Special Projects Lead at Decagon work on?

The Special Projects Lead at Decagon will work on a variety of complex, cross-functional projects which could range from market assessment to evaluating potential product expansions. You'll have the opportunity to lead initiatives designed to foster our company's growth and long-term success.

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What makes Decagon a great place for a Special Projects Lead to work?

Decagon fosters an innovative and dynamic work environment where creativity is rewarded. Our focus on cutting-edge AI technology, combined with a strong ethos of collaboration and support, ensures that anyone in a Special Projects Lead role can thrive and contribute significantly to our mission.

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How does Decagon support work-life balance for the Special Projects Lead?

At Decagon, we take work-life balance seriously. Our 'take what you need' vacation policy empowers you to recharge as needed, and with amenities like daily lunches and snacks provided in the office, we aim to create a supportive and enjoyable work environment that fuels your productivity.

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Common Interview Questions for Special Projects
Can you explain your experience with managing cross-functional projects?

In answering this question, it’s helpful to provide specific examples from your past roles where you successfully managed cross-functional teams. Highlight your ability to coordinate among different departments and any challenges you overcame during the process.

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How do you approach market analysis when evaluating new opportunities?

Share your systematic approach to market analysis. Discuss tools you’ve used, the type of data you prioritize, and how your insights have influenced strategic decisions in previous roles.

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Describe a time when you had to solve an ambiguous problem. What was your process?

Demonstrate your problem-solving skills by recounting a specific situation. Be sure to mention the steps you took to clarify the problem, the resources you consulted, and the outcome of your actions.

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What do you think is the most important quality for a Special Projects Lead?

A successful Special Projects Lead must possess strong strategic thinking abilities, coupled with excellent communication skills and the capacity to motivate cross-functional teams. Discuss how you embody these qualities.

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How do you prioritize tasks when managing multiple projects?

Share your methodology for prioritization; whether you use specific frameworks or tools. Highlight how your decision-making process supports timely and efficient project delivery.

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What strategies do you use to influence senior leadership's decision-making?

Discuss the importance of data-driven insights and clear communication in influencing leadership decisions. Provide an example of a time you successfully persuaded stakeholders toward a specific initiative.

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Can you give an example of how you've successfully implemented change in an organization?

Focus on your change management skills. Discuss the change you implemented, how you handled resistance, and the results of your initiative.

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What motivates you to work in a fast-paced startup environment?

Reflect on your passion for innovation and the energy of fast-paced environments. Share specific elements of your past experiences that excite you and keep you motivated in such settings.

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How do you ensure alignment among cross-functional teams?

Talk about your communication strategies and tools you utilize to keep everyone aligned and informed. The goal is to showcase your commitment to fostering collaboration.

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What do you know about Decagon and its mission?

Take this opportunity to express your understanding of Decagon's role in revolutionizing customer experience through AI. Highlight why you are passionate about being part of a company focused on innovation in this space.

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Full-time, on-site
DATE POSTED
February 25, 2025

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