Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.
We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
Decagon is looking for a Special Projects Lead to tackle high-impact strategic initiatives that will shape our growth and expansion. In this role, you’ll work closely with leadership across functions to assess new market opportunities, determine when and where to expand our presence, and refine our approach to key industry verticals.
You’ll drive complex, cross-functional projects—from research and analysis to execution—helping position Decagon for long-term success. This role is perfect for a strategic thinker who thrives in ambiguity, enjoys solving difficult challenges, and is excited to shape the future of our AI-first organization.
Have 4+ years of experience in management consulting, business operations, investing, or a strategic role at a high-growth startup
Are comfortable owning projects end-to-end, from identifying the problem to implementing scalable solutions
Are an excellent communicator who can partner with cross-functional teams and influence senior decision-makers
Have strong analytical skills and market/product intuition
Thrive in fast-paced environments and enjoy wearing multiple hats to solve ambiguous challenges
Have experience scaling an early stage startup
Have a track record of tackling large, loosely-defined problems through a combination of research, creativity, and intuition
Are passionate about building from the ground up, with a strong bias toward action
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
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Decagon is on the lookout for a talented Special Projects Lead to join our dynamic team in San Francisco. If you're passionate about shaping the future of AI and thrive on tackling strategic initiatives, this might be the perfect role for you! At Decagon, we're building cutting-edge conversational AI agents that enable companies to provide a top-notch customer experience. As the Special Projects Lead, you’ll partner closely with our leadership team to identify new market opportunities and refine our approach as we continue to grow. The role involves driving complex, cross-functional projects from research all the way through execution. We're looking for someone who doesn’t just think strategically but can also roll up their sleeves and get things done. A successful candidate will ideally have 4+ years of experience in management consulting, business operations, or similar roles, alongside strong analytical skills and a remarkable ability to communicate across functions. We value creativity and intuition and love candidates who can tackle ambiguous challenges head-on. Join us as we push the boundaries of technology and redefine customer interaction with our state-of-the-art AI! With a flexible vacation policy and daily meals provided to fuel your work, Decagon is not just a workplace; it's a place where innovation thrives and your contributions make a lasting impact.
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