Commercial Intern - SMB Account Management

As a Commercial Intern in SMB Account Management at Deliveroo, you'll assist in engaging restaurant partners, manage inbound inquiries on account-related matters, provide guidance on platform best practices, and leverage data-driven insights to enhance partners' growth. This role also involves crafting compelling marketing communications to encourage partner participation in campaigns and optimizing their performance.

To qualify for the Commercial Intern position at Deliveroo, candidates should be pursuing a degree in Business, Marketing, Communications, or a related field. We seek individuals who are proactive, adaptable, and possess strong communication skills, able to craft engaging messages for diverse audiences. Familiarity with email marketing or social media is a plus, along with proficiency in Google Suite.

In the Commercial Intern role at Deliveroo, you'll gain hands-on experience in commercial account management and marketing communications within a fast-growing tech environment. You will work closely with a collaborative team, engage directly with partners, and develop crucial insights and strategies that will enhance their success on our platform.

The internship duration for the Commercial Intern position at Deliveroo is typically between 4 to 6 months. This timeframe allows interns to immerse themselves in their roles, ensuring they gather substantial experience and contribute meaningfully to our SMB Account Management team.

As a Commercial Intern at Deliveroo, beneficial skills include strong communication abilities, proficiency in Google Suite, and an understanding of email marketing or social media engagement. Additionally, being detail-oriented, adaptable, and capable of managing multiple tasks in a dynamic environment will greatly enhance your effectiveness in this role.

When answering this question, emphasize your interest in the food and tech industry, as well as your passion for helping partners thrive. You could mention Deliveroo's mission and how being part of a dynamic team aligns with your career aspirations.

Explain your approach to handling difficult situations, such as remaining calm, actively listening to the partner's concern, and utilizing data-driven insights to provide clear solutions. Highlight your communication skills and ability to maintain professional relationships.

Share a specific example from your academic projects or previous work experiences where you analyzed data to come up with a strategic decision or recommendation. Focus on how you collected the data and the impact of your decision.

Discuss strategies like personalized communication, utilizing data insights to tailor their growth opportunities, and ongoing support to educate them about the tools available on the Deliveroo platform. Practical examples would strengthen your answer.

Detail your time management techniques such as prioritizing tasks, utilizing organizational tools to keep track of deadlines, and being flexible to change when situations demand. Talk about your ability to adapt to the pace of the tech industry.

Explain the importance of teamwork in achieving common goals. You can highlight your experience in collaborative projects, how you lean into each team member's strengths, and your openness to giving and receiving feedback.

Share your experience creating communication materials, illustrating your thought process from understanding the audience to refining your message based on feedback. Discuss any tools you used like Google Suite or Canva to make your communications visually appealing.

Highlight Deliveroo's role in connecting restaurants to a larger customer base, increasing their sales opportunities and enhancing their operational efficiency through data insights and marketing initiatives. Demonstrating your knowledge of the industry shows your commitment to the role.

Discuss your approach to creating instructional content or personalized training sessions to inform partners about using Deliveroo’s tools effectively. Emphasize your understanding of best practices and data-driven insights that maximize their performance.

Describe your desire to build relationships, support partner success, and the satisfaction you gain from helping businesses thrive. You can also highlight your interest in the intersection of technology and customer service as a motivating factor.