Partner Success Manager (Remote)

As a Partner Success Manager at PosiGen, your key responsibilities include onboarding and training partners, enhancing internal processes, troubleshooting urgent issues, and maintaining deliverables such as SLAs and quarterly business reviews. You will also create reports and dashboards to identify gaps in the workflow, support system rollouts, and collaborate with the sales team to establish measurable partner objectives. Your overall goal is to ensure partners are set up for success and that PosiGen's operations run smoothly.

To become a Partner Success Manager at PosiGen, candidates should possess a bachelor's degree in Sales, Marketing, Business, or a related field. Additionally, a minimum of two years of experience in partner management or B2B sales is required, along with demonstrated expertise in residential solar and solar finance. Proficiency in creating reports, data analysis, and familiarity with tools like Excel, BI tools, and Salesforce reporting is also vital for this role.

PosiGen ensures long-term success for its partners through comprehensive onboarding, ongoing training, and continuous support. The Partner Success Manager plays a critical role by fostering strong relationships, addressing urgent issues, and optimizing operations. Regular business reviews and performance tracking via dashboards and metrics help partners understand their growth and areas for improvement, creating a pathway for sustained success.

Yes, the Partner Success Manager position at PosiGen is offered as a remote role! However, candidates should ideally reside in one of our operational states such as New Orleans, Houston, or Philadelphia, among others. This flexibility allows you to enjoy a work-life balance while contributing to our mission from the comfort of your own home.

PosiGen's mission is to make solar energy accessible to everyone, regardless of income. Through innovative financing solutions, including no credit check solar leasing options, PosiGen aims to simplify the transition to solar and energy efficiency. By offering these money-saving solutions, we strive to uplift underserved communities and promote social justice and financial inclusion within the clean energy landscape.

In your response, highlight specific examples of how you successfully managed partnerships. Discuss the strategies you've implemented to build relationships, resolve conflicts, and drive outcomes, pointing to data or metrics to show your impact on partner success.

To effectively onboard a new partner, I would first understand their goals and challenges, tailoring the onboarding process to align with them. This includes providing comprehensive training materials, facilitating introductions to key team members, and ensuring they have all resources to hit the ground running. I'd also establish regular check-ins to address any questions or issues.

When answering this question, choose a specific instance where you identified an urgent issue and the steps you took to resolve it. Explain the communication methods you used, how you involved the internal team, and the eventual positive outcome that enhanced the partnership.

I have experience with various data analysis and reporting tools, including Microsoft Excel and Salesforce. I use Excel for complex data manipulation and visualization, while Salesforce helps track partner performance and manage relationships. I am also open to learning new tools that could further enhance efficiency in my role.

Success can be measured through various metrics, including sales outcomes, partner satisfaction, and the effectiveness of our collaboration. I would regularly review key performance indicators and gather feedback from partners during business reviews, which would provide insights into areas of success and potential improvement.

To improve partner sales, I would develop targeted training programs that address specific sales techniques for our products. This could also include creating sales incentives, sharing successful case studies, and providing marketing materials that our partners can use to effectively appeal to their customers.

Share an example of a challenge you faced when changes occurred—like new regulations or internal restructuring. Highlight how you adapted, focused on effective communication and collaboration, and maintained the morale and functionality of your team or partners.

Effective communication starts with establishing clear expectations early on. I prioritize regular updates through calls, emails, and meetings, ensuring all partners feel informed. I also encourage open dialogue and provide channels for partners to share their feedback or concerns so we can address them promptly.

Discuss any technology tools or systems you've implemented or improved, stating their impact on partner efficiency, satisfaction, and overall experience. Highlight any feedback or data proving the positive effects of these enhancements.

Articulate your passion for renewable energy, social equity, and commitment to PosiGen's mission of making solar accessible for all. Share what specifically drew you to the company and how you believe you can contribute to its values and objectives.