City Manager - Monza

As a City Manager at Deliveroo in Monza, your responsibilities include being the local expert for your city, managing relationships with restaurant partners, and drawing insights from data to improve customer offerings. You will also coordinate account management for top partners, handle the city's P&L, and design local sales strategies to maximize growth opportunities. This role requires both fieldwork and collaboration with other teams in the company.

To qualify for the City Manager position at Deliveroo, you need at least 4 years of proven experience in account or relationship management, sales, or strategy roles. A strong understanding of P&L management and data-driven business understanding is crucial. Excellent communication skills and a results-oriented approach will help you thrive in this dynamic role.

The City Manager role at Deliveroo is vital for regional growth in Monza, as you will be directly responsible for building relationships with local restaurants and enhancing the customer proposition. By leveraging data, optimizing operations, and identifying strategic opportunities within the area, you will play a key role in driving Deliveroo's growth and ensuring that our services meet the needs of the community.

Successful City Managers at Deliveroo need to have strong relationship-building and communication skills, both in person and via digital channels. You should be data-driven, with the ability to analyze metrics and KPIs to guide your strategies. Also, adaptability to balance field and office work and a clear understanding of the local market dynamics will contribute to your effectiveness in this role.

The work environment for a City Manager at Deliveroo is dynamic and collaborative. You will spend 2-3 days out in the field building relationships with restaurant partners, while the remainder of your time may be spent in the Milan office. Deliveroo promotes autonomy, encourages innovative thinking, and values diversity within the workplace, making it an exciting place to grow your career.

To effectively answer this question, share a specific example of how you identified a need within a business partnership, implemented a strategy to address it, and the positive outcome that resulted. Highlight skills like communication, negotiation, and the ability to analyze data to inform decisions.

It’s essential to explain your approach to prioritization. Discuss methods like assessing the impact of each partnership on overall business goals, using data to inform decisions, and maintaining open communication with partners to stay aligned with their needs.

Provide examples of data analysis methods you have previously utilized. Emphasize your experience with relevant data tools and metrics, demonstrating how the insights gained were used to inform strategic decisions and drive growth in local markets.

Describe your conflict resolution approach, focusing on communication and understanding the partner's viewpoint. Emphasize the importance of listening actively, working collaboratively to find a solution, and maintaining a professional relationship throughout the process.

Discuss your past experience with P&L management, detailing how you monitored performance and utilized financial data to inform decisions. Highlight any specific achievements that demonstrate your ability to manage budgets effectively and drive profitability.

Share your personal motivations, such as a passion for the restaurant industry, a desire for community impact, or a dedication to working with innovative technology. This helps interviewers see your alignment with the role and the company’s mission.

Articulate your approach to market analysis, including researching local competitors, understanding consumer trends, and evaluating the unique needs of the region. Showcase your analytical skills and ability to gather actionable insights.

Explain how incorporating customer feedback informs your strategies and operations. Provide examples of how customer insights have led to meaningful changes in your approach or improvements in service delivery.

Discuss strategies for increasing engagement, such as offering incentives, showcasing success stories, or creating tailored marketing campaigns that highlight the benefits of being part of the Deliveroo platform based on local customer preferences.

Your answer should reflect your understanding of the local market. Discuss tailored offerings, unique partnerships with local restaurants, and how Deliveroo can address specific community needs to differentiate itself from competitors.