Senior Manager, Buyer Success (12 month FTC)

The Senior Manager, Buyer Success at DEPT® is responsible for developing and implementing community strategies that enhance buyer engagement and retention. This includes managing community-focused programs, collaborating with cross-functional teams, and analyzing performance metrics to continuously refine strategies.

To be eligible for the Senior Manager, Buyer Success role at DEPT®, candidates should have over five years of experience in community management or buyer success, a strong understanding of social commerce and auctions, as well as excellent leadership and communication skills.

DEPT® supports the professional growth of the Senior Manager, Buyer Success through continuous learning and development opportunities, including training sessions, certifications, and a Buddy Programme to assist you during your initial weeks with us.

The work culture at DEPT® is both innovative and inclusive, fostering an environment where collaboration among teams is encouraged. As a Senior Manager, Buyer Success, you will have the opportunity to work with talented professionals globally and participate in social and cultural events that strengthen workplace relationships.

The uniqueness of the Senior Manager, Buyer Success role at DEPT® stems from its focus on community-driven initiatives that genuinely enhance the buyer experience. The position allows for creative input in strategy development while being part of a company dedicated to making a positive impact through diverse and inclusive practices.

To develop a community strategy for enhancing buyer retention, I would start by analyzing existing buyer behaviors and preferences. Using this data, I would create targeted initiatives focused on auctions and social commerce, ensuring to actively engage buyers and foster an inclusive community environment.

Absolutely! In my previous roles, I successfully led several community-focused programs by collaborating with marketing and product teams to develop initiatives that resonated with our audience, all while monitoring engagement metrics to iterate based on feedback and insights.

Measuring the success of community initiatives involves setting clear KPIs and using data analytics tools to monitor engagement levels, retention rates, and customer feedback. I also believe in regularly examining qualitative data for deeper insights into buyer sentiments.

To foster community engagement, I would implement strategies such as creating engaging content through social channels, hosting virtual events, and incentivizing participation through rewards or recognition. Continuous feedback loops with the community would also be essential.

I believe effective cross-functional collaboration begins with open communication and understanding the goals of other teams. By fostering strong connections and providing clarity on how community initiatives align with broader company objectives, I can ensure smooth collaboration.

I have extensive experience with social commerce, having developed campaigns that successfully integrated community elements and facilitated peer-to-peer interaction. This experience is critical for the Senior Manager, Buyer Success role, where leveraging social platforms can enhance buyer engagement.

In my last position, I faced significant ambiguity during a product launch. I maintained a focus on clear communication and adaptable strategies, which allowed the team to pivot quickly and successfully implement community feedback to make the launch a success.

To stay current on community management trends, I regularly participate in webinars, follow industry leaders on social media, and engage with content from community management forums. Networking with peers also provides valuable insights into best practices.

Data is central to my decision-making process. By analyzing performance metrics, we can derive actionable insights to guide our community strategies and gauge the effectiveness of our initiatives, ensuring they meet our buyers' needs effectively.

Handling negative feedback requires a proactive and empathetic approach. Firstly, I would acknowledge the feedback and reach out to the individual for further discussion. Additionally, I'd assess the underlying issue to implement necessary changes, showing the community that their voices matter.