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Sales Rep - Customer Facing

Company Summary

$20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! 

 

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

 

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.


Department Summary

Our award-winning Inside Sales & Retention team successfully drives existing and future customer decision-making by selling the value of Echostar’s products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling! EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

 

What’s In It For You? 

  • Career Growth: Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year based on performance! 
  • Uncapped Commission: While first year on-target earning is $68,000, our top performers make well over six figures annually! 
  • Rewards and Recognition Program : Offering high-value prizes, elaborate trips, food perks and so much more
  • Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
  • Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
  • Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
  • Continued Education: Tuition Reimbursement to support your career development

 

Application Process Overview:

After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!


Job Duties and Responsibilities

What You’ll Be Doing: 

  • Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
  • Assess each customer’s needs and offer the best valued solution 
  • Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals 
  • Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry
  • Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages
  • Provide excellent customer service to build and maintain customer relationships 

 

Our Paid Training Program Offers You:

  • Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role
  • Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
  • Robust mentorship program to support New Hire onboarding

Skills, Experience and Requirements

  • Competitive Spirit: The drive and determination to succeed, compete with peers, and achieve sales targets
  • Growth Mindset: The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally
  • Customer Focus: Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success
  • Dependability: Consistently meet commitments, maintain reliability, and uphold high standards of accountability
  • Integrity: Adheres to ethical standards, honesty, and transparency in all interactions
  • Persuasion: Influence others’ decisions and actions through clear communication, compelling arguments, and the effective demonstration of value
  • Communication: Excellent verbal communication and listening skills; ability to build rapport quickly over the phone
  • Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen

Salary Ranges

Compensation: $20.50/Hour - $34.87/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. 

Average salary estimate

$57626.5 / YEARLY (est.)
min
max
$42560K
$72693K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Rep - Customer Facing, DISH

Are you ready to launch your career with DISH as a Sales Rep - Customer Facing in Roseland, NJ? In this role, you'll become part of a dynamic team dedicated to enhancing customer experiences while selling innovative products from our family of brands, which includes Hughes, DISH TV, Sling TV, and Boost Mobile. With a starting pay of $20.50 per hour and uncapped commission, your potential annual earnings can reach about $68,000 in your first year! No prior experience? No problem! We pride ourselves on comprehensive, paid training to equip you with all the skills needed for success. Imagine interacting exclusively with existing and new customers and never having to make a cold call! With a customer-centric approach, your job will be to understand client needs and provide tailored solutions, all while having access to comprehensive benefits, including health insurance, a 401(k) plan, and even tuition reimbursement for continued education. Your growth is our priority; you can climb up two levels within your first year based on your performance! Enjoy exclusive perks like complimentary DISH TV programming and exciting rewards and recognition programs. If you have a competitive spirit, a willingness to learn, and excellent communication skills, we want to hear from you. Join us in transforming connectivity and taking your career to new heights with DISH!

Frequently Asked Questions (FAQs) for Sales Rep - Customer Facing Role at DISH
What are the responsibilities of a Sales Rep - Customer Facing at DISH?

As a Sales Rep - Customer Facing at DISH, your core responsibilities will include effectively positioning and selling our DISH and Boost Mobile products and services to both new and existing customers. You will assess customer needs, demonstrate resilience in challenging situations, maintain an in-depth product knowledge, and deliver exceptional customer service to foster lasting relationships.

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What qualifications do I need to apply for the Sales Rep - Customer Facing position at DISH?

To qualify for the Sales Rep - Customer Facing role at DISH, you need a high school diploma or GED. While no previous experience is required, a competitive spirit, customer focus, strong communication skills, and reliability are vital components we value in potential candidates. Flexibility to work various shifts, including evenings and weekends, is also needed.

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Is training provided for the Sales Rep - Customer Facing role at DISH?

Absolutely! DISH offers a comprehensive paid training program designed to ensure that all new hires, regardless of prior experience, are set up for success. Through a mix of computer-based modules, hands-on activities, and mentorship, you will gain the necessary skills to excel as a Sales Rep - Customer Facing.

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What is the earning potential for a Sales Rep - Customer Facing at DISH?

As a Sales Rep - Customer Facing at DISH, you can earn a base pay of $20.50 per hour along with uncapped commission. This means your first-year potential earnings can reach around $68,000, with top performers even making six figures annually based on performance, making it a lucrative opportunity.

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What benefits does DISH offer to Sales Rep - Customer Facing employees?

DISH provides a comprehensive benefits package for Sales Rep - Customer Facing employees, which includes medical, dental, and vision insurance, a 401(k) plan with company match, tuition reimbursement for continued education, and exclusive perks like free DISH TV programming. This focus on employee welfare makes DISH a great place to work!

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Common Interview Questions for Sales Rep - Customer Facing
How would you handle a challenging customer interaction as a Sales Rep - Customer Facing?

In such instances, I would stay calm, listen actively to the customer's concerns, validate their feelings, and ask questions to fully understand the issue. Then, I would tailor my response to offer appropriate solutions, ensuring that I maintain a positive and constructive dialogue while focusing on the customer's needs.

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What sales techniques do you believe are effective for a Sales Rep - Customer Facing?

Effective sales techniques involve consultative selling, where you assess customer needs and provide tailored solutions. Building rapport through active listening, clear communication, and demonstrating the value of products is crucial for closing sales and developing trust.

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Can you give an example of a time you successfully achieved a sales target?

In my previous position, I successfully exceeded my sales targets by implementing strategic follow-ups with warm leads, leveraging promotional offers, and personalizing my pitches based on customer profiles. This approach not only met my sales goals but also fostered long-term relationships.

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How do you prioritize your time when dealing with multiple customers?

To prioritize effectively, I would utilize a structured approach such as categorizing clients based on urgency and sales potential. Utilizing CRM tools can aid in tracking interactions. By setting clear objectives for each interaction and staying organized, I would ensure each customer receives attentive service.

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What do you know about DISH and its product offerings?

DISH is a leader in satellite television and streaming services, including DISH TV and Sling TV. They also provide mobile phone plans through Boost Mobile, showcasing a diverse range of products that cater to different customer needs. Their commitment to innovation is highlighted by their push for America's First Smart Network!

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How do you handle rejection while pursuing sales?

Handling rejection requires a resilient mindset. I view rejection as an opportunity to learn and improve. Reflecting on what could have been done differently helps me refine my approach. Staying positive and motivated keeps me focused on achieving future sales success.

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Describe your customer service philosophy as a Sales Rep - Customer Facing.

My customer service philosophy centers around empathy and understanding. I believe in actively listening to customers, addressing their concerns, and providing solutions that meet their needs. Building lasting relationships is key to fostering customer loyalty and satisfaction.

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What role does teamwork play in the Sales Rep position at DISH?

Teamwork is essential in a Sales Rep role, especially at DISH. Collaborating with colleagues fosters an environment of shared knowledge and support. I believe in leveraging resources and insights from my team to enhance individual and collective sales strategies.

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What motivates you to work in sales, particularly for DISH?

I am motivated by the challenge of meeting targets and the excitement of helping customers find solutions that improve their lives. Working for DISH, a company that values innovation and customer satisfaction, aligns perfectly with my desire to contribute to an impactful industry.

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How do you keep yourself updated on product knowledge and market trends relevant to DISH?

I stay updated by regularly engaging in product training sessions, subscribing to industry newsletters, and researching market trends online. Being active in professional networks and forums also facilitates the exchange of knowledge and keeps me informed about competitive products and strategies.

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DATE POSTED
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