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Lead Hardware Asset Manager

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI is currently seeking to hire a Hardware Asset Management Team Lead onsite in Arlington, Virginia. The HAM lead will work with the team to perform physical hardware audits, receiving and maintaining inventory storage, asset disposal, and maintain ServiceNow asset repository with accuracy.

 

Duties and Responsibilities:

  • Managing the day-to-day activities of the HAM team to execute the hardware asset management processes.
  • Ensuring integrity of hardware asset records within ServiceNow and other Asset Management Repositories as needed.
  • Identifying requirements for HAM process improvements.
  • Perform Hardware Asset Management functions such as receiving inventory, dispose/ retire of assets and reconciliation of hardware assets.
  • Must be proficient in ServiceNow HAMPro for all aspects of hardware lifecycle management, dashboard and report creation maintenance and monitoring.
  • Experience with creating and maintaining Agile Kanban boards.
  • Perform Hardware Asset Management functions such as receiving, End of Life, End of Support a Reconciliation processes.
  • Scheduling and facilitating onsite asset disposal and shredding on a regular basis.
  • Processing asset transfers within physical and virtual stockrooms.
  • Implement ITIL asset management best practices

Qualifications

Experience:

  • 5+ years’ experience as a Hardware Asset Manager
  • 5+ years’ experience with ServiceNow Asset Management Enterprise, HAMPro experience a plus   
  • Management of medium to large teams of asset management analysts and specialists
  • Experience with network, client, infrastructure and telephony equipment

Additional Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

 

Min Citizenship Status Required: US Citizen

 

Physical Requirements: No Physical requirement needed for this position.

Location: Arlington, Virginia

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being:

  • Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
  • Development – Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
  • Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
  • Recognition – Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
  • Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

 

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. 

 

***************** No Agencies Please *****************

 

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Average salary estimate

$105000 / YEARLY (est.)
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$90000K
$120000K

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What You Should Know About Lead Hardware Asset Manager, DMI

Join DMI as a Lead Hardware Asset Manager in the vibrant city of Arlington, Virginia! At DMI, we're not just any IT solutions provider; we're leaders in delivering top-notch digital services and technology innovations to enterprises and public sector agencies across the globe. As the Lead Hardware Asset Manager, you'll be at the forefront of managing the day-to-day operations of a dedicated Hardware Asset Management (HAM) team. This role goes beyond ordinary; you'll conduct physical hardware audits, oversee inventory, and maintain the ServiceNow asset repository to ensure accuracy and integrity. If you're passionate about enhancing hardware asset processes and adept at using the ServiceNow HAMPro platform, this is your chance to shine! From receiving new hardware to disposing of outdated assets, your skills will ensure that DMI maintains efficient and effective asset management practices. Collaborating closely with your team, you'll identify improvement areas, implement ITIL best practices, and utilize Agile methodologies with Kanban boards to streamline operations. Additionally, DMI offers fantastic perks including comprehensive health benefits, development opportunities, and an award-winning workplace culture. If you're ready to make a significant impact in a role that values your expertise and promotes ongoing development, we encourage you to apply for the Lead Hardware Asset Manager position at DMI today!

Frequently Asked Questions (FAQs) for Lead Hardware Asset Manager Role at DMI
What are the key responsibilities of a Lead Hardware Asset Manager at DMI?

As a Lead Hardware Asset Manager at DMI, you will oversee the daily operations of the Hardware Asset Management team, perform physical audits, manage inventory, and ensure the integrity of records in ServiceNow. You’ll also work on process improvements, handle asset lifecycle management, and support onsite asset disposal and inventory reconciliation.

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What qualifications are needed to become a Lead Hardware Asset Manager at DMI?

To be considered for the Lead Hardware Asset Manager role at DMI, candidates should have a minimum of 5 years of experience in hardware asset management and familiarity with ServiceNow Asset Management. Team management experience, especially overseeing medium to large teams, and knowledge of various types of hardware equipment are essential.

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How can I advance my career as a Lead Hardware Asset Manager at DMI?

DMI fosters a culture of growth and development, offering continuing education, performance evaluations, and opportunities for internal job placements. Taking advantage of these resources can help you advance your career as a Lead Hardware Asset Manager while enhancing your skill set within the organization.

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What does a typical day look like for a Lead Hardware Asset Manager at DMI?

A typical day for a Lead Hardware Asset Manager at DMI includes overseeing the activities of the HAM team, managing asset audits, maintaining the ServiceNow repository, conducting inventory reconciliations, and facilitating hardware disposal processes. Collaboration with team members and stakeholders ensures that all operations are running smoothly.

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Is prior experience with ServiceNow necessary for the Lead Hardware Asset Manager position at DMI?

Yes, prior experience with ServiceNow, particularly HAMPro, is highly beneficial for the Lead Hardware Asset Manager position at DMI. This knowledge will enable you to effectively manage hardware lifecycle processes and maintain the overall accuracy of asset records.

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Common Interview Questions for Lead Hardware Asset Manager
Can you explain your experience with hardware asset lifecycle management?

When answering this question, detail your experience in managing the lifecycle from procurement to disposal, emphasizing any specific software or methodologies you’ve used, such as ServiceNow and ITIL practices.

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How do you ensure the accuracy of asset records in ServiceNow?

To effectively answer, discuss the processes you implement to maintain accurate records, such as regular audits, reconciliation methods, and collaboration with team members to resolve discrepancies.

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What strategies do you use to lead a team in hardware asset management?

Share your leadership philosophy and mention specific strategies you have employed, such as setting clear objectives, promoting open communication, and fostering a collaborative team culture.

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Describe a challenge you faced while managing hardware assets and how you overcame it.

Provide a concrete example where you encountered a significant challenge in asset management, explaining the situation, the steps you took to address it, and the outcome.

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How familiar are you with ITIL best practices, and how have you applied them in the past?

Discuss your understanding of ITIL principles and specifically mention how you have integrated ITIL practices into asset management processes to improve efficiency and accountability.

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What is your approach to asset disposal and the environmental considerations involved?

Talk about your knowledge of responsible asset disposal processes, including e-waste recycling and compliance with regulations, highlighting your commitment to sustainability.

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How do you handle conflicts within your team?

Explain your conflict resolution approach, which should include listening to team members, addressing issues promptly, and seeking collaborative solutions to foster a positive work environment.

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Can you provide an example of how you improved a HAM process in your previous role?

When answering, point out a specific process you improved, describe what prompted the change, the actions you took, and the results of those improvements.

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What tools and software are you proficient in that are relevant to hardware asset management?

List the tools you are experienced with, such as ServiceNow, and mention how you've used them in your previous roles to enhance asset tracking and reporting.

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Why do you want to work at DMI as a Lead Hardware Asset Manager?

Share your passion for both hardware asset management and DMI's mission, core values, and workplace culture, making a connection between your career goals and what DMI offers.

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DATE POSTED
April 18, 2025

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