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Assistant Manager(02647) 7758 Broadway

Company Description

We take pride in our team members and our team members take pride in Domino's! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's, our people come first! 

Job Description

Assistant Manager 
ABOUT THE JOB 
Are you a natural born LEADER? Have you worked for a boss who didn’t do things quite like you would if given the chance? We are developing a management team of leaders to create a fun, energetic team while meeting goals and standards. We have positions for all levels of management, whether you have little or no management experience, or are a seasoned manager. 
  
JOB REQUIREMENTS AND DUTIES 
You must be at least 18 years of age. You are responsible for everything that happens during your shift. You are expected to work towards company goals that include cost controls such as inventory costs, labor costs, and cash control all while providing excellent customer service. You must set the example for the team by following all company policies and procedures, and be able to hold the team members accountable for this as well. 

IDEAL CANDIDATES SHOULD BE ABLE TO: 

  • Meet cost control and service goals. 
  • Follow company policies and procedures. 
  • Adhere to safety and security protocol. 
  • Manage the stores organization and cleanliness to acceptable standards. 
  • Visualize the bigger picture. 
  • Use e-mail, phone applications, web-based software, pdf viewer, and Microsoft Suite. 
  • Work under the stress of a fast-paced work environment where quality and integrity are demanded. 
  • Be self-motivated, focused, determined, and goal oriented. 
  • Provide great customer service and a quality product. 
  • Understand and communicate written and verbal instructions. 

MANAGER TRAINEES WILL LEARN HOW TO:

  • Contribute to the profitability of the company and understand the process. 
  • Staff, train, and lead a team that contributes to the goals of the company. 
  • Remain current in hiring and marketing best practices, and use tactics learned. 
  • Track and report Food Cost Variance.
  • Meet and schedule Labor Requirements.
  • Attend to and hold team meetings.
  • Understand different temperaments and how to manage them. 

ADVANCEMENT & TRAINING 
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From Assistant Manager to General Manager, General Manager to District Manager or even Franchisee or Manager Corporate Operations, our stores offer a world of opportunity. All Training is paid and includes videos, coaching guides, quizzes, and on-the-job training. You lead the charge in your training by working at your own pace, asking questions, and always looking to the next step for your success. We have shaped our manager development program around this method to prepare you for what it takes to move up within the organization. 
  
DIVERSITY 
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals - to create an environment where all team members, because of their differences, can reach their highest potential. 
 

Qualifications

  • Must be 18 years of age or older
  • Must have a valid driver's license
  • Must have 3 or less moving violations in the last 3 years 
  • Must have not had any drug or alcohol related motor vehicle violations in the last 5 years
  • Must have reliable transportation

Additional Information

REQUIRED FUNCTIONS, SKILLS, AND DUITIES FOR ALL POSITIONS: 
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). 
Must be able to make correct monetary change. 
Verbal, writing, and telephone communication skills to take and process orders.  
Ability to enter orders using a computer keyboard or touch screen. 
Operate all store equipment. 
Stock ingredients from delivery area to storage, work area, walk-in cooler. 
Prepare products. 
Receive and process telephone orders. 
Clean equipment and facility approximately daily. 
 

REQUIRED FUNCTIONS, SKILLS, AND DUTIES FOR DELIVERY DRIVER POSITIONS: 
Navigational skills to read a map and locate addresses within designated delivery area. 
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product. 
Deliver products or flyers within a designated delivery area with regard to safety, security, and timeliness. 
Possession of a valid driver's license with safe driving record meeting company standards. 
Access to insured and registered vehicle in proper working condition, which can be used for delivery. 
  
WORK  CONDITIONS MAY INCLUDE EXPOSURE TO: 
Varying and sometimes adverse weather conditions. 
In-store temperatures ranging from 33 degrees in cooler to 90 degrees and above in some work areas. 
Sudden changes in temperature in the work area and while outside. 
Fumes from artificial and natural scents or odors from food, gases, air fresheners, etc. 
Exposure to cornmeal dust. 
Confined spaces, such as a walk-in cooler. 
Hot surfaces, tools, and products from the oven up to 500 degrees or higher. 
Sharp edges and moving mechanical parts. 
  
REQUIRED MENTAL AND PHYSICAL ABILITIES (Including, but not limited to the following): 
SENSING 
The ability to speak, hear, and understand verbal communication on telephone and in person is necessary. 
Near and mid-range vision is used for most in-store tasks. 
Depth perception in necessary for all positions. 
Personnel must have the ability to differentiate between hot and cold surfaces. 
Far vision and night vision are needed for delivery personnel. 
  
TEMPERAMENTS 
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions is necessary throughout shifts. 
 
STANDING 
Most tasks are performed from a standing position.  
Walking surfaces include ceramic tile, concrete, or linoleum in some food process areas.  
Height of work surfaces is between 36" and 48". 
  
WALKING 
Walking is frequently required for short distances and short durations. 
Personnel must travel between the store and customer vehicles.  
Delivery personnel must travel between delivery vehicles/e-bikes and from the delivery vehicle/e-bike to the customer's location. 
  
SITTING 
Paperwork is normally completed while sitting.  
Driving to and from deliveries or meetings requires sitting. 
  
LIFTING 
Bulk product deliveries are made twice a week or more and are unloaded by the team members on duty during the deliveries. 
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. 
Cases are usually lifted from the floor and stacked onto shelves up to 72" high. 
  
CARRYING 
Dough trays weigh approximately 12 pounds, cases of products weighing up to 25 pounds, and prepped items may need to be carried from the walk-in cooler to the make-line. 
Items such as cases of pizza sauce, weighing 30 pounds, may occasionally need to be carried from the storage area to the prep area, and from the prep area to the front of the store. 
During delivery, carrying products while performing "walking" and "climbing" duties may be required. 
  
PUSHING/PULLING 
This may be required to move trays or products placed on dollies, or to move empty trays or trash cans. 
A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. 
  
CLIMBING 
Team members must infrequently navigate stairs or climb a ladder to change air fresheners, clean walls, or perform maintenance. 
During delivery of product, navigation of five or more flights of stairs may be required. 


BENDING/CROUCHING/SQUATTING 
Performed occasionally to stock shelves and to clean low areas. 

Forward bending at the waist is necessary at the pizza assembly station.  
Toe room is present, but workers are unable to flex their knees while standing at this station.  
Duration of this position is generally less than one minute and may be repeated frequently. 
Forward bending is also present at the front counter and when stocking items. 
  
REACHING 
Reaching is performed continuously; up, down and forward.  
Workers reach above 72" occasionally to turn on/off oven, heat lamp, or television controls, and to lift and lower objects to and from shelves. 
Workers reach down to perform tasks such as scooping cornmeal from a plastic barrel, or washing dishes.  
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. 
 
HAND TASKS 
Eye-hand coordination is essential. Use of hands is continuous during the day. 
Activities frequently require use of one or both hands.  

Shaping pizza dough requires frequent and forceful use of forearms and wrists. 
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the different pizza cutters. 
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. 
Team Members must be able to grasp cans, the phone, the pizza cutter, the pizza peel, and pizza boxes. 
  
MACHINES, TOOLS, EQUIPTMENT, AND WORK AIDS 
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels, and scales. 

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$30000K
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What You Should Know About Assistant Manager(02647) 7758 Broadway, Domino's

At Domino's, we are excited to announce an opening for the position of Assistant Manager at our location in Merrillville, Indiana! If you're a natural leader who has always wanted to create a fun and energetic team environment, this could be just the opportunity you’ve been waiting for. As an Assistant Manager, you will play a critical role in ensuring everything runs smoothly during your shifts. You’ll be responsible for meeting important company goals relating to cost control while maintaining our high standards of customer service. Whether you have extensive experience in management or are just starting out, we welcome candidates from all backgrounds. You’ll lead by example, motivate your team, and uphold our company policies while effectively managing inventory and labor costs. With a focus on teamwork, you’ll contribute to the profitability of the store as well, helping to improve service delivery and customer satisfaction. At Domino's, we offer advancement opportunities, with many team members successfully moving up the ranks to become managers or even franchise owners! All training is paid and designed to help you thrive in your career. Plus, we value diversity and believe that our unique talents make a difference in our success. So if you’re ready to step into a role where you can make a real impact, apply today and start your journey with Domino's – where your success is our success!

Frequently Asked Questions (FAQs) for Assistant Manager(02647) 7758 Broadway Role at Domino's
What are the main responsibilities of the Assistant Manager at Domino's?

The Assistant Manager at Domino's is primarily responsible for overseeing store operations during their shifts. This includes managing team performance, ensuring customer satisfaction, meeting cost control goals, and maintaining a clean and organized store environment. Furthermore, they will need to act as a role model for their team by adhering to company policies and delivering exceptional service to customers.

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What qualifications are required to be an Assistant Manager at Domino's?

To qualify for the Assistant Manager position at Domino's, candidates must be at least 18 years old, possess a valid driver's license, and have no more than three moving violations in the past three years. Additionally, a history free of drug or alcohol-related motor vehicle violations in the last five years is necessary, along with reliable transportation. Previous management experience is beneficial but not mandatory.

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What kind of training does Domino's provide for Assistant Managers?

Domino's offers comprehensive training for Assistant Managers, covering all aspects of store management. This training is designed to help candidates learn how to manage inventory costs, staff effectively, and provide top-notch service. The program includes coaching guides, videos, quizzes, and hands-on training, ensuring that you are well-prepared to lead your team successfully.

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Is previous management experience necessary for an Assistant Manager role at Domino's?

While previous management experience is a plus, it is not a strict requirement to apply for the Assistant Manager role at Domino's. We are looking for passionate individuals with the right attitude and leadership potential. Whether you are seasoned in management or learning the ropes, we provide extensive training to set you up for success.

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What opportunities for advancement exist for Assistant Managers at Domino's?

At Domino's, the potential for career advancement is significant for Assistant Managers. Many start as delivery drivers or entry-level team members and work their way up to managerial positions, such as General Manager or District Manager. Some have even gone on to become franchise owners! The company prioritizes internal promotions and provides the necessary training to help you achieve your goals.

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Common Interview Questions for Assistant Manager(02647) 7758 Broadway
What strategies would you use to motivate your team as an Assistant Manager at Domino's?

To effectively motivate a team as an Assistant Manager at Domino's, I would prioritize communication and recognition. Regular team meetings to discuss goals, celebrating successes, and providing constructive feedback can create a positive work environment. Additionally, I'd emphasize the importance of teamwork and encourage input from team members to foster a collaborative atmosphere.

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How would you handle a difficult customer complaint at Domino's?

When dealing with a difficult customer complaint, I would first ensure that the customer feels heard and valued. Listening actively and empathetically can go a long way. I would then assess the situation, provide a solution that adheres to company policies while satisfying the customer, and follow up to ensure their needs are met. This reflects Domino's commitment to excellent customer service.

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Can you describe a time when you had to manage a stressful situation at work?

In a stressful situation, such as a busy lunch hour, I would prioritize tasks based on urgency and focus on effective delegation. Keeping the team calm and organized is crucial. I’ve found that maintaining clear communication during high-pressure moments can greatly improve efficiency and service quality, allowing us to meet customer expectations effectively.

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What do you think are the key qualities of a successful Assistant Manager at Domino's?

A successful Assistant Manager at Domino's should be an effective communicator, a good leader, and adaptable to change. They should exhibit problem-solving skills and demonstrate a commitment to customer service. Understanding team dynamics and maintaining a positive environment is vital for driving success within the organization.

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How would you ensure that your team adheres to safety protocols?

To ensure that my team adheres to safety protocols, I would conduct regular training sessions and safety drills. This includes discussions about safety measures and why they are essential. Creating a culture of accountability where team members feel responsible for their own and each other's safety can make compliance a priority for everyone.

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Why do you want to work as an Assistant Manager at Domino's?

I want to work as an Assistant Manager at Domino's because I admire the company’s commitment to its employees and customers. I appreciate the opportunities for growth and development within the company and am excited about being part of a team that values teamwork and customer satisfaction. I believe my leadership skills can contribute positively to such a thriving atmosphere.

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How would you approach training new employees?

I would approach training new employees with patience and thoroughness, breaking down tasks into manageable steps. Utilizing hands-on training, mentorship, and providing clear expectations would ensure that new team members feel supported. Encouraging questions and feedback throughout the process would also foster a comfortable learning environment.

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What steps do you take to manage labor and inventory costs?

Managing labor and inventory costs requires careful forecasting and tracking metrics. I would analyze sales data to predict peak hours and adjust staffing accordingly. For inventory, implementing just-in-time ordering and regularly monitoring stock levels helps minimize waste while ensuring availability. Maintaining communication with suppliers is also key to negotiating favorable terms.

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How would you handle scheduling conflicts among team members?

When handling scheduling conflicts among team members, I would first listen to their concerns and gather inputs from all involved. Understanding individual circumstances can help in finding a fair solution. I would use effective scheduling software to streamline the process and ensure that all shifts are adequately covered while considering team members' needs.

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Describe how you ensure quality customer service in a fast-paced environment.

Ensuring quality customer service in a fast-paced environment requires training and preparation. I would emphasize the importance of speed without compromising quality during training. Encouraging team members to prioritize friendliness and efficiency while empowering them to handle small issues independently can ensure that even during busy times, customer service remains top-notch.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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March 31, 2025

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