Assistant Manager(05914) - 19099 Pineville Rd

As an Assistant Manager at Domino's, your key responsibilities include managing shifts effectively, ensuring exceptional customer service, assisting the General Manager with store operations, and leading your team to meet service goals. You will also be involved in training staff, maintaining store cleanliness, and following safety standards.

To qualify for the Assistant Manager position at Domino's, candidates must be at least 18 years old, possess strong communication and interpersonal skills, and have a positive attitude. Additionally, food safety certification is required. Successful candidates will demonstrate leadership potential and a willingness to learn.

Domino's supports the career development of Assistant Managers through programs like RPM Pizza College, which provides training in leadership, team building, and problem-solving skills. These opportunities are designed to help you grow and achieve success in your career.

An Assistant Manager at Domino's enjoys competitive pay, bonus opportunities, and comprehensive benefits including Medical, Dental, Vision, and Life insurance if enrolled in the company’s medical plan. Additionally, there's a 401K program to help you save for the future.

A typical workweek for an Assistant Manager at Domino's involves consistent hours of 40 or more, during which you'll manage store operations, lead your team, and ensure high service standards are maintained. Your role is pivotal in creating a fun and efficient work environment.

To manage a high-volume shift at Domino's, prioritize effective communication with your team and maintain an organized workflow. Implement time management strategies, delegate tasks appropriately, and remain calm under pressure to ensure seamless service.

In my previous role, I facilitated an open dialogue between two team members who had differing approaches to customer service. By mediating a meeting and encouraging them to voice their perspectives, we collaboratively developed a plan that integrated both strategies, improving teamwork.

To ensure excellent customer service, I would train my team on effective communication skills and create a welcoming atmosphere. Regularly gathering feedback and addressing concerns promptly would also help maintain high service standards.

I believe in recognizing hard work and celebrating small victories. During busy times, I would encourage my team by providing positive reinforcement, setting achievable goals, and ensuring they have the support needed to succeed.

To enhance store cleanliness, I would establish clear cleaning schedules, assign specific tasks to team members, and conduct regular inspections. Furthermore, I would lead by example, ensuring my team understands the importance of a clean environment.

If faced with a dissatisfied customer, I would listen attentively to their concerns, express empathy, and apologize for the inconvenience. Following that, I would work to resolve the issue, whether through a replacement order, refund, or other solutions, ensuring the customer feels valued.

My approach to team training focuses on interactive learning and ongoing development. I encourage hands-on practice, foster a supportive environment, and incorporate feedback to adapt training methods for various learning styles, ensuring that all team members excel.

In my previous role, I managed inventory by conducting regular audits and using software tools to track stock levels. This allowed me to identify trends, prevent shortages, and ensure our inventory accurately met customer demands.

Maintaining safety standards involves consistent training for team members on safety protocols, regular inspections of equipment, and promoting a culture of safety awareness. I ensure everyone understands the importance of following guidelines to protect both customers and staff.

The most important quality for an Assistant Manager at Domino's is strong leadership. The ability to inspire and guide the team while maintaining a positive atmosphere directly influences our ability to meet customer expectations and achieve store goals.