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Customer Service Rep(02258) - 114 E Market St

Job Description

Customer Service Representative:
The following general description applies to all Customer Service Representatives. Please read the information listed below.

ABOUT THE JOB: You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

JOB REQUIREMENTS: You must be 16 years of age or older.

General Job Duties for All Store Team Members: Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily.

Training: Orientation and training provided on the job.

Communication Skills: Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person on our touch screen computer system. Applicants must have a clear and upbeat speaking voice when communicating with customers on the phone.

Essential Functions/Skills: Applicant must have the ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Possess verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with

speed. Ability to enter orders using a computer keyboard or touch screen.

REMEMBER WE ARE LOOKING FOR PEOPLE WHO RE:


Clean Cut & Personable
Outgoing & Energetic
Dependable, Reliable & Punctual
Prompt & Responsible
Quick Learner &Self Motivated

Additional Information


  • Experience

    leading a team; during your shift, you will manage a staff of anywhere

    from 3 to 30 people. You will need to use your stellar attitude and

    motivational skills to get them in the right place, at the right time and

    doing the right thing all while creating a great place to work.
  • A clean driving

    record and the ability to pass a Motor Vehicle Record check. Safety is a

    priority for us and we want to make sure anyone we put on the road is safe

    to be there. You will also need access to reliable vehicle that is insured

    and have a valid driver's license.
  • A great role

    model - you're the person everyone will look to. From being on time for

    your shift, to having a great attitude to customers and co-workers and

    even how you dress - you have to have high standards for yourself and the

    rest of the team.
  • Our stores are

    open 7 days a week. Yes, that's right even on the weekends and the

    holidays; that's when we are busiest! While you schedule is pretty

    flexible, you have to be willing to work when the team needs you the most.
  • You have to be

    at least 18 years old.





    You'll be working for a company that is fun

    and flexible. Not to mention, its work experience you will rely on for a long

    time to come. You've had our pizza delivered to you, now it's time to help up

    be the pizza delivery company in the world. Go on, boss, show us what you've

    got. Apply now!

  • Domino's Glassdoor Company Review
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    CEO of Domino's
    Domino's CEO photo
    Russell Weiner
    Approve of CEO

    Average salary estimate

    $25000 / YEARLY (est.)
    min
    max
    $20000K
    $30000K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    What You Should Know About Customer Service Rep(02258) - 114 E Market St, Domino's

    At Domino's Pizza in Celina, Ohio, we are looking for upbeat and energetic individuals to join our team as Customer Service Representatives! If you've got a spring in your step and a passion for providing fantastic customer service, this is the job for you. Whether you're seeking a part-time gig that fits around school or a full-time role with room for growth, working at Domino's offers exciting opportunities. In this role, you'll not only take customers’ orders over the phone and in-person but also prepare delicious products and maintain our store's cleanliness. You will be trained on the job, so don't worry if you haven't worked in a similar position before! Essential skills for this position include strong communication abilities, quick math skills for processing payments, and a cheerful disposition. Your role will involve working as part of a dynamic team, managing between 3 to 30 co-workers during your shifts. We value reliability, punctuality, and a positive attitude as key traits. With flexible scheduling, you can enjoy your time at work while balancing other commitments in your life. Plus, the best part is that as we continue to grow, there are lots of paths to advance into management or other positions if that's of interest to you. So if you're ready to jump into the fast-paced world of pizza, come join us at Domino's and be part of something special!

    Frequently Asked Questions (FAQs) for Customer Service Rep(02258) - 114 E Market St Role at Domino's
    What are the main responsibilities of a Customer Service Rep at Domino's Pizza?

    As a Customer Service Representative at Domino's Pizza, your key responsibilities include taking and processing customer orders over the phone and in person, preparing products for delivery, stocking ingredients, and ensuring the store is clean and welcoming. You will also need to operate equipment, manage inventory, and provide a positive interaction to ensure customer satisfaction.

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    What qualifications are required for the Customer Service Rep position at Domino's Pizza?

    To qualify for the Customer Service Rep position at Domino's Pizza, candidates must be at least 16 years old, possess strong communication skills, and have a cheerful demeanor. You should be comfortable with basic math for handling payments and have a clear and upbeat speaking voice. Additionally, it's essential to be dependable, punctual, and a quick learner.

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    What skills are important for a Customer Service Rep at Domino's Pizza?

    Key skills for a Customer Service Rep at Domino's Pizza include effective verbal communication, the ability to perform basic math quickly, and strong motor coordination for efficiently processing orders. A positive attitude and a knack for customer engagement are crucial as you interact with customers and work closely with your team.

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    Is there opportunity for advancement as a Customer Service Rep at Domino's Pizza?

    Absolutely! At Domino's Pizza, we pride ourselves on promoting from within. As a Customer Service Rep, there are many pathways for career advancement, with opportunities to move up into management positions or explore various roles within the company. Your hard work and dedication could lead to exciting new career options!

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    What is the work schedule like for a Customer Service Rep at Domino's Pizza?

    The work schedule at Domino's Pizza for a Customer Service Rep is quite flexible, but you need to be available during busy periods, including weekends and holidays. With shifts designed to accommodate various schedules, you can balance work with your personal commitments while still being part of an energetic work environment.

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    Common Interview Questions for Customer Service Rep(02258) - 114 E Market St
    How do you handle difficult customers as a Customer Service Rep?

    When faced with difficult customers, it's important to remain calm and listen actively to their concerns. Acknowledge their feelings and try to resolve the issue effectively. You can say something like, 'I understand how you feel and I'm here to help.' Show empathy and maintain a positive outlook to turn the situation around.

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    What makes you a good fit for the Customer Service Rep position at Domino's Pizza?

    I believe I'm a great fit for the Customer Service Rep position at Domino's Pizza because I have strong communication skills, a passion for delivering excellent service, and a positive attitude. I'm also a quick learner who thrives in fast-paced environments, and I'm excited about the opportunity to contribute to a team that delivers great experiences to customers.

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    Can you describe a time when you went above and beyond for a customer?

    In my previous role, I had a customer who was upset about a delay in their order. I assured them I'd personally check on it and kept them informed while they waited. Once the order was ready, I offered a discount on their next purchase to make up for the inconvenience, which left the customer feeling valued and appreciated.

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    How do you prioritize tasks during a busy shift?

    During busy shifts, I prioritize tasks based on urgency and customer needs. I would quickly assess which orders need immediate attention, ensuring that the most critical tasks are handled first. I also communicate with my team to delegate responsibilities effectively, ensuring that the workflow remains smooth and customers are satisfied.

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    What do you enjoy most about working in customer service?

    What I enjoy most about working in customer service is the opportunity to connect with diverse individuals and make their day better through positive interactions. I love the challenges that come with creating pleasant customer experiences, as they motivate me to improve continuously and provide the best service possible.

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    How do you handle working under pressure as a Customer Service Rep?

    Handling pressure is all about staying focused and maintaining a calm demeanor. I find that prioritizing tasks, keeping an eye on the time, and breaking large tasks into smaller steps helps me manage my workload effectively. I also rely on teamwork to support each other when things get intense.

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    Why do you want to work for Domino's Pizza?

    I want to work for Domino's Pizza because I admire the company’s commitment to customer satisfaction and its fun, team-oriented work environment. I've always enjoyed pizza and appreciate the opportunity to be part of a brand known for quality and service. I'm excited to contribute to a positive team culture and grow within the company.

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    What steps would you take if you made a mistake while taking an order?

    If I made a mistake while taking an order, I would first address it with the customer immediately to clarify the situation and apologize for the error. Then, I would ensure to correct the order promptly, while also learning from the mistake to avoid similar issues in the future and improve the service process.

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    How do you maintain a friendly demeanor while dealing with multiple customers?

    To maintain a friendly demeanor amid the busyness, I focus on each customer as an individual, making an effort to connect by smiling and using their names when possible. I also remind myself that each interaction matters and take a moment to breathe and reset after each customer to maintain a warm, approachable manner.

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    What qualities do you believe are important in a Customer Service Rep at Domino's Pizza?

    Important qualities for a Customer Service Rep at Domino's Pizza include strong communication skills, patience, enthusiasm, and the ability to work well in a team. Being dependable and punctual is also vital, as is maintaining a positive attitude, which can greatly enhance the customer experience.

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    At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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