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Customer Service Rep(04871) - 1420 Mulberry St

Job Description

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

JOB REQUIREMENTS

  • You must be 16 years of age or older.
  • General job duties for all store team members
  • Operate all equipment.
  • Stock ingredients from delivery area to storage, work area, walk-in cooler.
  • Prepare product.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and facility approximately daily.

Communication Skills

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders both over the
  • phone and in person.

Essential Functions/Skills

  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
  • Must be able to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
  • Ability to enter orders using a computer keyboard or touch screen.

 

Additional Information

DISCLOSURE OF INTENT TO OBTAIN CONSUMER REPORTS OR INVESTIGATIVE CONSUMER REPORTS

For employment purposes, NEPA Pizza, Inc. and PSI Pizza, Inc. (collectively referred to as “the Company”) may obtain consumer reports on you as an applicant or from time to time during employment.  “Consumer reports” are reports from consumer reporting agencies and may include driving records, criminal records, etc.

For such employment purposes, the Company may also obtain investigative consumer reports.  Some reference checks by a consumer reporting agency fall into this category.  An “investigative consumer report” is a consumer report in which information as to character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, associates, acquaintances, or others.  You have a right to request disclosure of the nature and scope of an investigation and to request a written summary of consumer rights.

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CEO of Domino's
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Russell Weiner
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Average salary estimate

$31500 / YEARLY (est.)
min
max
$28000K
$35000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(04871) - 1420 Mulberry St, Domino's

If you're looking to jump into an exciting role as a Customer Service Rep at Domino's, located at 1420 Mulberry St in Scranton, PA, we want to hear from you! At Domino's, we're all about people, and we're searching for individuals who bring personality and enthusiasm to every interaction. You'll be the friendly voice on the phone, taking orders and ensuring our customers have the best experience possible. Plus, we're rapidly growing, which means plenty of chances for you to climb the career ladder—whether that's moving into management or finding your niche in a different area of the business. Your typical day will involve everything from stocking ingredients to preparing delicious pizzas and cleaning up to keep our space inviting. You'll also need to showcase your exceptional communication skills to effectively process orders and collaborate with your teammates. If you're 16 years or older and have the desire to learn and grow, this is an excellent opportunity to start your career journey with us. So, whether it's a main gig or just a fun side hustle, we welcome you to apply today and discover what makes our team special!

Frequently Asked Questions (FAQs) for Customer Service Rep(04871) - 1420 Mulberry St Role at Domino's
What are the responsibilities of the Customer Service Rep at Domino's?

As a Customer Service Rep at Domino's, your main responsibilities include operating equipment, stocking ingredients, preparing food products, receiving and processing orders via phone and in person, keeping track of inventory, and maintaining a clean work area. You'll also be expected to communicate effectively with customers and team members to ensure smooth operations at our Scranton location.

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What are the age requirements for the Customer Service Rep position at Domino's?

To be eligible for the Customer Service Rep position at Domino's, you must be at least 16 years old. This age requirement allows us to provide job opportunities for younger individuals while ensuring they can handle the responsibilities that come with the role.

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What skills are necessary for a Customer Service Rep at Domino's?

A Customer Service Rep at Domino's should possess good communication skills, both verbal and written, to process orders efficiently and interact positively with customers. Additionally, proficiency in basic math for making change and an ability to operate a computer or touch screen for order entries are essential. Being quick on your feet and having excellent motor coordination are also important in this fast-paced environment.

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Are there growth opportunities for Customer Service Reps at Domino's?

Absolutely! At Domino's, we believe in nurturing talent and promoting from within. As a Customer Service Rep at our Scranton location, you will have opportunities to progress into management or explore other roles within the company as we continue to expand. Your growth is encouraged and supported every step of the way!

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What kind of training can a new Customer Service Rep expect at Domino's?

When you join Domino's as a Customer Service Rep, you'll receive comprehensive training designed to equip you with all the tools you need for success. This includes training on how to operate equipment, manage orders, and provide top-notch customer service, ensuring you feel confident in your role from day one.

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Common Interview Questions for Customer Service Rep(04871) - 1420 Mulberry St
Can you describe a time when you provided excellent customer service?

When answering this question, focus on a specific instance that highlights your communication skills, problem-solving abilities, and how you went the extra mile for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your answer effectively.

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How do you handle stressful situations or difficult customers?

Discuss your strategies for remaining calm under pressure, such as taking deep breaths or actively listening to the customer's concerns. Emphasize your problem-solving skills and your commitment to finding a resolution that satisfies the customer.

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Why do you want to work as a Customer Service Rep at Domino's?

Your answer should show enthusiasm for the role and the company. Highlight what attracts you to Domino's, such as their commitment to teamwork or growth opportunities, and how your values align with theirs.

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What do you think is the most important quality for a Customer Service Rep?

Discuss qualities like communication skills, patience, and empathy. Explain why you believe these traits are crucial in providing excellent service and share examples from your past experiences that demonstrate these qualities.

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How would you deal with a customer who had a complaint about their order?

A great approach is to remain calm and listen attentively to the customer's complaint. Describe how you would acknowledge their feelings, apologize for the inconvenience, and offer a solution to rectify the situation, such as a refund or replacement order.

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What steps would you take to ensure that orders are processed accurately?

Emphasize the importance of paying attention to details and verifying orders before finalizing them. Discuss techniques you use, such as double-checking the information or using a checklist to minimize errors.

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How do you prioritize tasks during busy shifts?

Talk about your ability to stay organized and manage time effectively under pressure. Mention prioritizing customer orders by urgency and ensuring that team tasks are completed swiftly while providing excellent service.

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Can you work evenings and weekends?

If applicable, express your flexibility and willingness to work evenings and weekends, which are common in customer service roles. Let them know that you understand the need for availability during busy times.

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Describe your experience with team collaboration.

Share examples of how you thrive in a team setting, focusing on teamwork and communication. Discuss your ability to support and encourage your colleagues, which ultimately improves the overall customer service experience.

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What would you do if you didn't know how to answer a customer's question?

Explain that you would remain calm and assure the customer that you'll find the necessary information. Mention that you would refer to team members or company resources to get accurate answers while ensuring the customer feels valued during the process.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
December 31, 2024

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