Customer Service Rep(09168) - 18W333 Roosevelt Road - job 1 of 2

As a Customer Service Representative at 18W333 Roosevelt Road, you’ll be responsible for directly interacting with customers through various channels including phone, in-person, and electronically. You’ll handle customer inquiries, resolve complaints, and maintain a friendly atmosphere by smiling and being approachable. Additionally, you’ll need to have a solid understanding of our menu and prepare food products while keeping the store clean and organized.

For the Customer Service Representative role at our Lombard, IL location, candidates should possess strong verbal communication skills, a friendly demeanor, and the ability to handle multiple tasks efficiently. Basic math skills for processing payments and making change are essential. A willingness to learn and adapt quickly, along with a dependable and punctual attitude, are also key traits we look for in successful candidates.

Yes, training is provided on the job for all new hires at 18W333 Roosevelt Road. We understand that starting a new position can be a challenge, which is why we ensure you receive the necessary orientation and hands-on training to excel as a Customer Service Representative and Pizza Maker.

The starting pay for the Customer Service Representative position at 18W333 Roosevelt Road is $15/hr. This competitive wage reflects our commitment to attracting dedicated and reliable team members while offering opportunities for growth within the company.

We are looking for Customer Service Representatives who are clean cut, personable, outgoing, and energetic. Dependability, reliability, and punctuality are crucial, along with a strong sense of responsibility and the ability to learn quickly. If you embody these qualities, you’re the kind of team member we want!

Think about specific positions where you interacted directly with customers. Highlight any relevant experiences where you handled inquiries, resolved complaints, or provided exceptional service, and be ready to share how those experiences have shaped your customer service skills.

A great approach is to stay calm and listen actively to the customer’s concerns. Acknowledge their feelings and assure them you’re there to help. Outline the steps you would take to resolve the situation effectively, highlighting any past experiences where you successfully diffused a tough situation.

Share a specific instance where you thrived in a busy environment, detailing how you managed multiple tasks or priorities. Emphasize your time management skills and your ability to stay organized, even when the volume of work increased.

Express your beliefs about the importance of empathy, effective communication, and understanding customer needs. Provide examples of how you have implemented these principles in past roles to enhance customer satisfaction.

Discuss your experience with technology, especially if you've used touch screens or point-of-sale systems previously. Highlight your ability to learn new software quickly and how you adapt to different technologies to serve customers efficiently.

Share your belief in open communication and collaboration. Provide examples that demonstrate your ability to work well with others, resolve conflicts, and support your colleagues to create a positive working environment.

Talk about the importance of product knowledge and enthusiasm in promoting menu items. Share how you would use engaging descriptions and customer recommendations to highlight popular or special items, encouraging customers to try something new.

Mention qualities such as patience, strong communication skills, a positive attitude, and the ability to empathize with customers. Back it up with examples of how you exemplify these traits in your approach to customer service.

Explain your admiration for the company’s commitment to customer service and community engagement. Share your excitement about being part of a team that values hard work and delivers quality service in a fun and friendly atmosphere.

Describe your personal strategies for managing stress, such as prioritizing tasks, taking deep breaths, and maintaining a focus on customer satisfaction. Provide an example where your approach helped maintain calm and productivity during peak hours.