Dice Dealer- On Call - job 1 of 2

As a Dice Dealer at Boyd Gaming Corporation, your primary responsibilities include accurately dealing craps, managing the exchange of cash for chips, explaining the game rules to players, and ensuring that all wagers are placed correctly before the dice are thrown. You'll need to retain gaming regulations, record essential information on gaming documents, and accurately compute payable odds to pay winning bets. Customer service is a key element of the role, ensuring that players have a great experience.

To become a Dice Dealer at Boyd Gaming Corporation, you must be at least 21 years old and preferably have six months of prior experience or be a graduate from a dealer's school. Solid customer service skills and the ability to maintain knowledge of gaming regulations and company policies are crucial. The role also requires physical fitness, as you'll need to stand for long periods and work actively across gaming tables.

Boyd Gaming Corporation prioritizes creating a positive work environment for its Dice Dealers through a strong commitment to diversity and inclusion. As an Equal Opportunity Employer, Boyd Gaming doesn't discriminate based on race, color, sex, or any other protected class. The company fosters a team-oriented atmosphere where all employees are encouraged to grow and thrive within the organization.

New Dice Dealers at Boyd Gaming Corporation typically undergo an extensive training process that covers the specific rules of games, company policies, and customer service standards. This training is essential to ensure a thorough understanding of gameplay mechanics and regulatory compliance. The hands-on experience gained during training helps dealers feel confident and prepared for their roles on the casino floor.

Being a Dice Dealer at Boyd Gaming Corporation involves several physical demands. Dealers should expect to be on their feet for the majority of their shifts, requiring stamina and comfort in standing for long periods. Additionally, the role involves bending and reaching across the gaming table, which means maintaining good physical mobility and coordination is essential for effective performance.

When answering this question, focus on any relevant experience you have with dice games, including the specific games you've dealt, your understanding of the rules, and any customer interactions that highlight your people skills. If you don't have direct experience, consider expressing your enthusiasm for learning and your capability to adapt quickly.

In response to this question, emphasize your conflict resolution skills and customer service approach. Discuss how you would remain calm, listen to the customer's concerns, and strive to find a solution while adhering to company policies. Providing an example from past experiences can help illustrate your effectiveness.

To effectively answer this question, outline your methodical process for managing money and chips, including consistent checks for accuracy, maintaining focus during gameplay, and double-checking transactions if needed. Highlighting your attention to detail will demonstrate your commitment to excellence in the role.

You can answer this question by discussing your proactive approach to staying informed, such as attending training sessions, reviewing updates from management, and engaging with colleagues for the latest industry insights. This shows your dedication to professionalism as a Dice Dealer.

When responding to this question, be genuine and express your enthusiasm for the gaming industry and for Boyd Gaming Corporation specifically. Talk about the company's reputation, the vibrant work environment, and your eagerness to contribute to the team's success while providing fun experiences for players.

A good response to this question involves demonstrating your understanding of the game while focusing on clarity and patience. You could mention breaking down the rules into simple terms, using visual aids like chips or dice, and ensuring that the new player feels comfortable asking questions.

Your answer should reflect integrity and professionalism. Discuss how you would follow company protocol, which may include discreetly observing the behavior, reporting it to a supervisor, and ensuring that other players are not affected. Emphasizing ethics in gaming shows your commitment to fairness.

Use this opportunity to share a specific example from your past experiences, detailing the situation, your actions, and the positive outcome. Highlighting moments where you went above and beyond will resonate well with interviewers seeking strong customer service skills.

Your response should highlight your collaborative skills and willingness to support team members. Mention how teamwork enhances efficiency on the casino floor and share experiences where you've successfully collaborated with others to create a positive environment.

In addressing this question, emphasize qualities such as attention to detail, strong communication skills, excellent customer service, and a positive attitude. Providing reasoning for each quality, along with any personal anecdotes that demonstrate these traits, will strengthen your answer.