General Manager In Training(02543) - 1827 East 18th Street

As a General Manager in Training at RPM Pizza, your primary responsibilities revolve around operational excellence. You'll lead and coach a dedicated team, ensure top-level customer service, maintain product quality, and execute local marketing initiatives. Balancing inventory management, cash handling, and sales projections is key, along with upholding the safety and health standards that RPM, Domino’s, and state laws dictate.

To qualify for the General Manager in Training position at RPM Pizza, you should have experience as an AM4 or prior GM, and be in good standing with RPM. Completion of the GMITO Class or its equivalent is essential. You also need proficient math and technology skills and a history of successfully training team members in product and service standards.

As a General Manager in Training at RPM Pizza, you can expect competitive pay that includes a salary position with potential bonus opportunities. Additional benefits are available for those enrolled in the company medical plan, covering medical, dental, vision, and life insurance, as well as participation in a 401K program. Plus, enjoy the chance for professional development and community engagement!

The work schedule for a General Manager in Training at RPM Pizza typically includes flexible hours, often requiring you to work nights and weekends to align with store needs. Be prepared to successfully manage a full-time workload of over 40 hours a week, ensuring the smooth operation of your store while leading your team effectively.

Training and development for the General Manager in Training role at RPM Pizza emphasize on-the-job learning and utilizing RPM’s training tools. You will have the opportunity to develop leadership skills and get continuous support as you transition into this pivotal role, ensuring that you uphold all service and product standards while fostering a strong team environment.

To effectively motivate my team as a General Manager in Training, I would foster a positive work environment by recognizing individual contributions and celebrating team successes regularly. I believe in leading by example, demonstrating enthusiasm, and providing continuous coaching and feedback to encourage personal and professional growth.

My approach to inventory management involves thorough planning and monitoring. I would ensure proper stock levels, conduct regular audits, and analyze sales trends to anticipate inventory needs. By efficiently managing inventory, I aim to minimize waste and maximize profitability, always adhering to health and safety standards.

As a General Manager in Training, I would leverage community engagement by partnering with local businesses and participating in neighborhood events. Strategies might include running social media promotions, hosting special events at the store, or collaborating with local charities, all designed to build our brand presence and enhance customer relationships.

Handling a dissatisfied customer requires empathy and effective communication. I would listen carefully to their concerns without interruption, express understanding, and work towards a resolution that satisfies them while adhering to company policies. My goal is to ensure they leave the store feeling valued and heard.

I would prioritize safety by regularly reviewing and enforcing all safety protocols established by RPM and Domino's. This includes ensuring that equipment is working properly, conducting regular safety audits, training team members on safe practices, and maintaining a clean environment to prevent accidents.

To ensure high standards of product quality, I would establish clear guidelines for food preparation and service, regularly train team members on these standards, and conduct routine checks. Feedback loops with team members will help us continuously improve and maintain the level of quality expected at RPM Pizza.

One of the biggest challenges in the General Manager role is balancing multiple priorities - from managing staff to ensuring excellent customer experiences and maintaining operational excellence. I believe effective time management, clear communication, and a strong support system among the team are essential to overcoming these challenges.

In a previous role, I initiated a team recognition program that celebrated achievements and efforts, which significantly boosted morale and motivation. By organizing monthly recognition events and highlighting top performers, we created a culture of appreciation that led to improved teamwork and service standards.

Training new team members at RPM Pizza would involve a structured onboarding program that combines hands-on experience with comprehensive training materials. I would mentor them closely during their initial days, focusing on product knowledge, service standards, and company culture to ensure they feel supported and equipped to succeed.

To maintain a positive team atmosphere, I would emphasize open communication, encourage team bonding activities, and foster an environment where everyone feels valued. Providing regular feedback and creating opportunities for team members to voice their ideas and concerns can significantly contribute to a supportive atmosphere.