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General Manager(05659) - 99 Westedge St Suite 1400

Company Description

We are K&K Family Ventures (a locally owned Franchise of Domino's) and we strive to treat all of our team like family.  Our goal is to get to know each team member and help you accomplish your goals whether it is a career with us or just earning some extra cash! 

Job Description

ABOUT THE JOB
You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

JOB REQUIREMENTS AND DUTIES
You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.
In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

General Job Duties For All Store Team Members

  • Operate all equipment.
  • Stock ingredients from delivery area to storage, work area, walk-in cooler.
  • Prepare product.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and facility approximately daily.

Training

  • Orientation and training provided on the job.

Communication Skills

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
  • Must be able to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Navigational skills to read a map, locate addresses within designated delivery area.
  • Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

WORK CONDITIONS
Exposure To

  • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
  • In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
  • Sudden changes in temperature in work area and while outside.
  • Fumes from food odors.
  • Exposure to cornmeal dust.
  • Cramped quarters including walk-in cooler.
  • Hot surfaces/tools from oven up to 500 degrees or higher.
  • Sharp edges and moving mechanical parts.
  • Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

Sensing

  • Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
  • Depth perception.
  • Ability to differentiate between hot and cold surfaces.
  • Far vision and night vision for driving.

Temperament

  • The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Qualifications

PHYSICAL REQUIREMENTS, including, but not limited to the following:
Standing

  • Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

  • For short distances for short durations
  • Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

  • Paperwork is normally completed in an office at a desk or table

Lifting

  • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
  • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
  • Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

  • Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
  • Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
  • Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
  • During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Pushing

  • To move trays which are placed on dollies.
  • A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
  • Trays may also be pulled.

Climbing

  • Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
  • During delivery of product, navigation of five or more flights of stairs may be required.

Stooping/Bending

  • Forward bending at the waist is necessary at the pizza assembly station.
  • Toe room is present, but workers are unable to flex their knees while standing at this station.
  • Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
  • Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

  • Performed occasionally to stock shelves and to clean low areas.

Reaching

  • Reaching is performed continuously; up, down and forward.
  • Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
  • Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
  • Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving

  • Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Machines, Tools, Equipment, Work Aids

  • Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties

  • Deliver product by car and then to door of customer.
  • Deliver flyers and door hangers.

Requires

  • Valid driver's license with safe driving record meeting company standards.
  • Access to insured vehicle which can be used for delivery.
  • Valid auto insurance
  • Must be 18 years or older and pass a criminal background check.

Additional Information

All your information will be kept confidential according to EEO guidelines.

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino’s Pizza LLC, Domino’s Pizza Franchising LLC, or Domino’s Pizza, Inc. (“Domino’s Corporate”). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino’s will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino’s does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino’s.

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Average salary estimate

$47500 / YEARLY (est.)
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$40000K
$55000K

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What You Should Know About General Manager(05659) - 99 Westedge St Suite 1400, Domino's

At K&K Family Ventures, a proud franchise of Domino's Pizza, we're on the lookout for a dynamic General Manager to join our team at the Charleston location. You know the daily grind of ensuring everything runs smoothly, and at Domino's, we need someone just like you! As a General Manager, you'll have the exciting responsibility of overseeing daily operations, managing costs, and leading our incredible team. This isn’t just another job - it's an opportunity to showcase your leadership skills and drive success in a fun, family-oriented environment. You’ll be instrumental in maintaining our standards for quality and customer service while encouraging your team to reach their full potential. Imagine starting your day knowing that you positively impact not just your store but also the delightful experiences of our customers enjoying our pizzas. We celebrate your initiative and creativity, so you’ll have the freedom to implement best practices in staffing, marketing, and service - all while adhering to our established policies. Your journey at Domino's doesn’t end here; many of our managers have advanced to franchise owners, showcasing the wealth of opportunity available to you. So, if you're ready to step into a role that values both hard work and fun, apply for the General Manager position at K&K Family Ventures and let’s make great pizza together!

Frequently Asked Questions (FAQs) for General Manager(05659) - 99 Westedge St Suite 1400 Role at Domino's
What are the main responsibilities of a General Manager at K&K Family Ventures?

As a General Manager at K&K Family Ventures, you're in charge of all operations during your shift, including cost controls, inventory management, and fostering a positive customer experience. You'll lead your team in following standard procedures and protocols, manage staff, oversee food operations, and ensure the store's cleanliness and image aligns with Domino's high standards.

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What skills are required for a General Manager role at K&K Family Ventures?

To be successful as a General Manager at K&K Family Ventures, you should possess excellent judgment, multitasking abilities, and some math skills for handling cash and inventory. Strong communication skills are essential for interacting with customers and team members, and a passion for the food service industry will take you far in this role.

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What kind of career advancement opportunities does K&K Family Ventures offer for General Managers?

K&K Family Ventures provides numerous career advancement opportunities for General Managers. Many of our team members start as delivery drivers and progress to management positions, ultimately becoming franchise owners. Your growth can flourish in our supportive environment, where hard work and dedication are rewarded.

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What is the work environment like for a General Manager at K&K Family Ventures?

The work environment at K&K Family Ventures is vibrant and family-oriented. You'll work as a part of a cohesive team, focused on delivering outstanding service and quality food to our customers. We promote a fun and flexible atmosphere, ensuring that while you are responsible for store operations, you're also supported and encouraged in your role.

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How does K&K Family Ventures handle training for new General Managers?

At K&K Family Ventures, we prioritize thorough on-the-job training for all new General Managers. You’ll receive comprehensive orientation to familiarize yourself with our policies, team dynamics, equipment operation, and customer service protocols, ensuring you are well-prepared for your role.

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Common Interview Questions for General Manager(05659) - 99 Westedge St Suite 1400
Can you describe your leadership style for a General Manager role at K&K Family Ventures?

When discussing your leadership style, emphasize your ability to motivate and inspire your team. Share examples of how you've successfully managed diverse teams, maintained morale, and fostered a collaborative work environment, reflecting your commitment to the company's family-oriented culture.

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How would you handle a conflict between team members at K&K Family Ventures?

It's important to approach conflicts with a calm and constructive mindset. Explain your strategy of addressing issues promptly by facilitating open communication between the involved parties, seeking to understand each side, and working towards a solution that aligns with K&K Family Ventures’ values.

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What strategies would you implement to improve customer service at K&K Family Ventures?

Discuss initiatives like regular training sessions for your team focused on customer interaction, personalized service, and creating a positive dining atmosphere. Also, highlight how you would encourage customer feedback to continually enhance service quality.

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How do you prioritize tasks as a General Manager?

Explain that effective prioritization involves identifying urgent tasks while also focusing on long-term goals. Discuss using tools like checklists or management software, and how regular team meetings can keep everyone on the same page at K&K Family Ventures.

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What is your approach to controlling costs and maximizing profitability?

Share your understanding of cost management by discussing strategies like efficient inventory control, employing waste reduction techniques, and analyzing sales data to make informed decisions that uphold K&K Family Ventures’ profitability while maintaining quality.

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How would you promote teamwork among employees?

Emphasize your belief in team-building exercises, open communication, and maintaining a positive work culture. Relate experiences where you fostered teamwork in past roles and how this would translate into a supportive environment at K&K Family Ventures.

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Can you give an example of how you handled a dissatisfied customer?

Provide a narrative that showcases your ability to listen actively, empathize with the customer's feelings, and resolve the situation to their satisfaction. Highlight how you would ensure the customer leaves with a positive impression of K&K Family Ventures.

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What steps would you take to ensure store cleanliness and safety?

Discuss implementing regular cleaning schedules, safety inspections, and encouraging all team members to take responsibility for maintaining a clean environment at K&K Family Ventures. Mentioning how this reflects the values of care and pride in the workplace is also essential.

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How do you handle staffing challenges?

Indicate your approach to staffing challenges involves proactive recruitment strategies, employee retention efforts, and fostering a welcoming workplace culture that encourages employee satisfaction at K&K Family Ventures. Use past examples to illustrate your successes.

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What are your long-term goals as a General Manager?

Discuss your aspirations to contribute significantly to K&K Family Ventures by advancing your personal expertise, enhancing team performance, and potentially exploring franchise ownership to further strengthen the brand and its community ties.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
March 30, 2025

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