RIA Billing Specialist

An RIA Billing Specialist at Earned is primarily responsible for managing billing processes for investment advisory services. This includes ensuring accuracy and compliance with regulations, maintaining and updating billing systems, resolving billing inquiries, preparing analytical reports, and assisting in the development of billing policies.

To apply for the RIA Billing Specialist position at Earned, candidates typically need a Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Additionally, having at least 2 years of experience in billing or operations within the financial services industry is preferred, especially if it’s within a registered investment advisor firm.

Successful RIA Billing Specialists at Earned possess excellent analytical and problem-solving skills, exceptional attention to detail, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment. Familiarity with billing software, such as Orion and AdvicePay, is also crucial.

At Earned, the RIA Billing Specialist utilizes advanced advisor billing software, including Orion and AdvicePay, to manage and streamline billing processes efficiently. These tools help ensure compliance and accuracy in billing operations.

The RIA Billing Specialist contributes to client satisfaction at Earned by providing prompt resolutions to billing inquiries, ensuring accurate billing practices, and maintaining open communication with clients and team members, which reflects Earned's commitment to exceptional service.

To ensure accuracy in billing processes, I implement a thorough review system, double-checking all figures against contracts and client agreements. I also utilize billing software effectively to reduce human errors and confirm all data is up-to-date.

In my previous roles, I have gained extensive experience with investment advisory billing software, particularly using Orion and AdvicePay. I’ve utilized these tools to manage client data, generate reports, and ensure accurate billing, enhancing the overall efficiency of billing operations.

One challenge I faced was a significant discrepancy in a client’s billing statement. I approached it by meticulously comparing the records, identifying a data entry error, and promptly correcting it. I then communicated transparently with the client about the resolution, reinforcing their trust in our service.

To handle multiple billing inquiries, I prioritize tasks based on urgency and client needs. I maintain organized documentation and utilize billing software to keep track of all inquiries, ensuring I respond promptly and effectively to each client.

I analyze billing reports by tracking trends in discrepancies, resolving any patterns, and gathering feedback from clients and staff. This information allows me to recommend process improvements or adjustments for increased efficiency.

I stay informed about current regulations impacting billing practices by attending industry seminars and reviewing official updates. I implement these regulations into our billing processes and regularly audit our practices to ensure compliance.

I would create structured training sessions, incorporating hands-on practice with billing software and case studies to facilitate learning and retention. I encourage questions and ongoing discussions to ensure everyone feels confident in the processes.

Communication is critical as an RIA Billing Specialist. Clear and timely communication with clients regarding their billing inquiries ensures transparency and builds trust. Additionally, collaborating with colleagues aids in resolving discrepancies efficiently.

I stay organized in a fast-paced environment by utilizing project management tools and checklists to keep track of tasks. Establishing clear goals and deadlines helps me prioritize effectively and manage my time.

I want to work as a Billing Specialist at Earned because I admire the company's commitment to redefining financial services for medical professionals. I believe my background and skills align well with the values at Earned, and I'm eager to contribute to its innovative mission.