Senior Manager, Implementation

The Senior Manager, Implementation at Elite Technology is responsible for overseeing the end-to-end deployment of our financial management solutions. This includes leading cross-functional teams, developing implementation plans, coordinating with clients, and managing timelines and budgets. The role is fundamental in ensuring all deliverables meet quality standards and client expectations throughout the implementation journey.

Candidates for the Senior Manager, Implementation position at Elite Technology should have a Bachelor's degree in business management, accounting, or a related field. We also look for 8+ years in legal or consulting roles with experience in ERP system implementation. Strong leadership, organizational skills, and proficiency in Microsoft Office are also essential.

At Elite Technology, ensuring client success is a key focus for the Senior Manager, Implementation. This role involves maintaining consistent communication with clients, managing project escalations, and providing resolutions to any blockers that may arise. By fostering strong client relationships and setting clear expectations, we support law firms in achieving their operational goals effectively.

Elite Technology is committed to the professional growth of its employees. As a Senior Manager, Implementation, you're encouraged to pursue professional development opportunities that enhance your skills and knowledge in implementation strategies, project management, and leadership. Our emphasis on continuous improvement ensures you remain at the forefront of industry practices.

The Senior Manager, Implementation at Elite Technology can expect a competitive compensation package that includes a base salary ranging from $130,000 to $180,000, comprehensive healthcare coverage, a retirement savings plan with employer contributions, wellness initiatives, and ample time off. Our employee-centric approach ensures a balanced work-life dynamic.

When answering this question, highlight your experience with project management methodologies like Agile. Discuss specific projects you've managed, the frameworks you employed, and how these approaches benefitted the project's outcome, emphasizing adaptability and team collaboration.

Emphasize the importance of regular updates and feedback loops with clients. Share examples of how you've established trust and transparency, such as setting up weekly status calls or using collaborative tools to maintain open lines of communication throughout the implementation process.

Discuss specific tools or techniques you've utilized for project tracking, such as Gantt charts or project management software. Explain how you prioritize tasks and balance resource allocation to ensure projects stay within budget while meeting deadlines.

Identify a specific instance where you encountered a significant issue, such as a resource shortage or a technical challenge. Walk through the steps you took to analyze the problem, engage stakeholders, and implement a solution, highlighting your problem-solving skills and leadership in the process.

Talk about the practices you implement to encourage teamwork, such as regular team meetings, collaborative tools, and team-building exercises. Share how you've created an inclusive environment where team members feel valued and are encouraged to contribute ideas.

Share your experience with specific ERP systems, such as Elite 3E, SAP, or Oracle. Provide details on the projects you worked on, your role in those implementations, and how they added value to the organization or client’s operations.

Describe your approach to actively soliciting and incorporating client feedback. Provide an example of how you utilized feedback from a previous project to improve processes or outcomes, emphasizing your commitment to continuous improvement.

Discuss specific KPIs relevant to the implementation process, such as project completion rates, client satisfaction scores, or budget adherence. Explain how you track these metrics throughout the project and use them to drive team performance and client success.

Share your methods for prioritizing tasks, such as using project management tools to assess urgency and impact. Discuss how you communicate priorities with your team and ensure resources are allocated effectively to meet critical deadlines.

Highlight the importance of understanding stakeholder needs and maintaining strong relationships. Discuss how you tailor communication and engagement strategies to different stakeholders to ensure their expectations are managed and met.