Claims Counsel

As a Claims Counsel at Embroker, you will have a diverse set of responsibilities that include conducting thorough investigations into claims, managing pending claims for timely resolutions, evaluating potential exposures, and leading settlement negotiations. Your role is pivotal in ensuring top-notch service and managing various claims types, especially focusing on Cyber and Tech E&O losses.

To be considered for the Claims Counsel role at Embroker, you should have a Bachelor’s degree, with a JD from an accredited law school being preferred. Additionally, candidates should possess 5+ years of professional experience, including at least 3 years managing professional liability claims, preferably in Cyber or Tech E&O claims, along with a state claims adjuster license.

Claims Counsel at Embroker enjoy a robust benefits package which includes medical, dental, and vision coverage fully funded by the employer, along with life insurance, short and long-term disability options, and flexible spending accounts. Additionally, employees benefit from unlimited vacation time, stock options, and opportunities for professional development.

The Claims Counsel at Embroker is expected to actively collaborate with various teams, including Claims and Insurance leadership, internal data, actuarial, and distribution teams. This teamwork approach not only optimizes claim handling processes but also enhances the overall customer experience, as everyone works together towards common goals.

Yes, the Claims Counsel position at Embroker is fully remote, allowing you the flexibility to work from anywhere while still maintaining strong communication with your team and clients. This setup ensures that you can perform efficiently and comfortably in your role.

When addressing this question, describe the breadth of your experience with different types of professional liability claims, especially Cyber and Tech E&O claims. Emphasize specific cases you've handled, your approach to managing claims, and any successful outcomes you achieved.

Outline your systematic approach to claim investigations, including gathering evidence, interviewing parties involved, and analyzing coverage issues. Emphasize the importance of accuracy and timely investigations that lead to effective resolutions.

Discuss your time management and organizational skills, explaining how you prioritize claims based on factors like complexity and deadlines. Mention tools or strategies you use to keep track of claims and ensure timely follow-ups.

Describe your negotiation style and share techniques you use to find win-win solutions. Highlight any experience with mediations or court-ordered settlements and how you prepare for these discussions to advocate for your clients effectively.

Explain how you leverage data to assess claims, identify trends, and inform decision-making. Share examples of how data insights have led to improved claims processing or identifying emerging issues.

Choose a relevant example and detail the complexity of the situation, your problem-solving approach, and the eventual outcome. Discuss what you learned from the experience and how it contributed to your development as a Claims Counsel.

Discuss the importance of communication in claims management and share your methods for keeping policyholders informed. Highlight your proactive approach to addressing their concerns and providing updates.

Talk about your commitment to continuous learning, including following industry news, attending webinars, or being part of professional associations. Mention how staying informed helps enhance your performance as a Claims Counsel.

Highlight your conflict resolution skills, providing examples of how you address disagreements professionally and constructively. Share your emphasis on collaboration and finding mutually acceptable solutions.

Share your passion for helping people during challenging times and your commitment to delivering first-in-class service. Discuss how the dynamic nature of claims management and the opportunity to make a positive impact motivate you.