Partner Implementation Program Manager

As the Partner Implementation Program Manager at EnergyHub, your main responsibilities will include owning implementation project management for integrations and program launches with DER device partners, managing communication with stakeholders, creating onboarding content, and establishing efficient partner support systems. This role is crucial for ensuring a smooth partner integration experience, ultimately enhancing EnergyHub's service offerings.

To qualify for the Partner Implementation Program Manager position at EnergyHub, you will need a background in project management, strong communication skills, and the ability to manage projects on both internal and external levels. A demonstrated ability to communicate complex issues clearly and a willingness to collaborate with cross-functional teams is essential, along with experience in building scalable systems for managing partner interactions.

EnergyHub is committed to the professional development of its employees, including the Partner Implementation Program Manager. Employees can gain extensive experience across various areas by working alongside executives and engaging in projects that utilize cutting-edge technologies. The company also offers educational assistance programs to foster continuous learning and career growth.

The work environment for a Partner Implementation Program Manager at EnergyHub is dynamic and collaborative. You'll interact with different teams – from product to customer success – in a casual, open culture that emphasizes teamwork, fun, and innovation. The company values a balanced work lifestyle while providing flexibility to manage your schedule effectively.

EnergyHub primarily collaborates with the utilities industry, enabling partner integrations that facilitate the use of distributed energy resources. As a Partner Implementation Program Manager, you’ll work closely with various stakeholders in this industry, focusing on improving service delivery and supporting the transition to cleaner energy solutions.

A successful implementation strategy for EnergyHub’s DER partners involves clearly defining project objectives, creating structured onboarding processes, and establishing a scalable communication system. Emphasize the importance of tracking progress and promptly addressing any issues that arise during the integration phase.

Prioritizing tasks requires a clear understanding of project timelines, partner needs, and resource availability. An effective approach is to develop a project management framework that highlights high-impact areas and aligns with strategic goals, ensuring that the most critical projects receive appropriate focus.

When faced with the task of communicating complex technical details, I focus on simplifying language and using visual aids when possible. Sharing relatable analogies often helps bridge gaps in understanding, allowing stakeholders to grasp the essentials without needing to delve deeply into technical specifics.

I utilize a proactive risk assessment approach by engaging with project stakeholders early on. Identifying risks involves reviewing past projects to pinpoint common challenges and conducting a brainstorming session with the team to foresee potential roadblocks, ensuring we have mitigation strategies ready.

In a previous role, I coordinated a project involving product, engineering, and marketing teams. By establishing regular check-ins and maintaining open communication lines, I ensured that all teams remained aligned on project goals. This collaboration resulted in a successful product launch that exceeded user expectations.

Managing stakeholder expectations involves clear communication from the beginning through regular updates and transparent discussion about timelines and potential challenges. I believe in over-communicating to avoid any surprises and building trust by being honest about project progress.

I have found platforms like Jira or Trello to be invaluable for project management and workflow tracking. These tools allow for real-time collaboration and tracking of project milestones while providing visual representations of progress to keep everyone aligned.

When faced with conflicting priorities, I first seek to understand the underlying motivations of each stakeholder. Open dialogue helps reveal how we can align our goals. I aim for compromise by presenting solutions that address the critical needs of all parties while maintaining project integrity.

In assessing the success of a partner integration, I consider key metrics such as time to complete integration, user satisfaction, and the operational efficiency achieved through the collaboration. Feedback from partners and internal teams also plays a critical role in determining success.

Effective communication is crucial as it ensures that all stakeholders remain informed and aligned throughout the project lifecycle. This role often requires translating technical requirements into actionable steps for non-technical audiences, highlighting the need for clarity and consistency to foster collaboration.