IT Business Analyst Senior

Overview

Enterprise Mobility is the world’s largest car rental operator and an industry leader in mobility and technology. We’re one of the top global travel companies, ranking ahead of many airlines and most cruise lines and hotels. And no matter what transportation challenges our customers face, we have an innovative solution.

We operate the Enterprise Rent-A-Car National Car Rental and Alamo Rent A Car brands via more than 10,000 fully staffed neighborhood and airport offices, including franchisee branches, in over 90 countries and territories.

Through this robust global network, we operate a fleet of over 2.3 million vehicles and provide a comprehensive portfolio of transportation solutions, including car rental, carsharing, vanpooling, car sales, truck rental, vehicle-subscription and affiliated fleet management services. As a total mobility provider, we serve the needs of a wide variety of customers, businesses, government agencies and organizations every day.

At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.

As an Enterprise Mobility team member, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

This position offers the opportunity to work fully remote within the United States (except for Alaska and/or Hawaii). Team members who choose virtual / remote work should have an adequate space to serve as their home office, and must be able to work a schedule within U.S. Central Standard Time core business hours. #LI-REMOTE

Responsibilities

The Vehicle Solutions team is responsible for building and maintaining the services and vehicle data for Enterprise Mobility’s fleet of cars. As a Senior IT Business Analyst on this team, you will work to enforce the full lifecycle of the vehicle, from the time our cars are ordered to when they are finally sold as used vehicles.

The Vehicle Solutions team interacts closely and supports the suite of client team applications that the business uses to interact with the vehicle lifecycle. This team also works closely with many different rental client teams such as tablets, kiosks, mobile applications and rental application systems to rent, track and maintain our fleet. Now is an exciting time to join this team, as we are currently working on several new initiatives that will focus on simplifying our vehicle solution as well as continuing to expand the mobile solutions needed to maintain our fleet.

In this role as a Senior IT Business Analyst, you will play a key role in shaping product design by leading the gathering of requirements on concept development, resolving issues, performing gap and risk analysis and delivering detailed development documentation to support Agile product development. You will serve as the primary interface between the business, client software teams, product owners, software engineers and QA testers to implement new functionality and modifications in various Vehicle Solution Products. You will play a leading role in shaping product design by gathering, interpreting, reviewing, validating, documenting, and maintaining business and functional requirements across all of our products to support the Agile product development. This will include using SQL and REST/SOAP-based webservices to perform gap and risk analysis to support our products.

Here, you will present information, and track and respond to client questions as they interact with our services. You will be responsible for demonstrating your leadership capabilities in meeting facilitation, collaborating, conflict resolution and obtaining your desired results from team members. To be successful you will need to demonstrate strong skills in the areas of personal ownership and accountability, relationship management, team building, organization, prioritization, problem solving, change management and executive-level communication.

Equal Opportunity Employer/Disability/Veterans

Qualifications

Required:

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• Must reside in the United States (does not include Alaska or Hawaii)
• Must be able to work a schedule within U.S. Central Standard Time core business hours.
• Must be committed to incorporating security into all decisions and daily job responsibilities
• Must have at least 3 years of related experience, with at least 1 year of experience working in a professional setting as a senior level Business Analyst or senior level Software Analyst
• Must have SQL experience, to include the ability to write and/or interpret moderate to complex queries
• Must have expertise in requirements gathering and functional specifications development, specifically for back-end/REST/SOAP services
• Must have prior experience testing REST/SOAP services
• Experience using POSTMAN
• Experience working with JIRA/Atlassian suite
• Experience in Agile development methodologies
• Must be organized with the ability to handle multiple projects simultaneously and adhere to timelines
• Ability to interact with and elicit information from all levels of the organization
• Strong communication skills for gathering business needs, impact analysis, goals, and requirements that can be transformed easily into product design
• Ability to partner effectively with both business and IT teams to facilitate and coordinate projects in a collaborative manor that fosters a strong team environment
• Ability to provide leadership in a blended business and technical capability to explain, educate and lead discussions
• Ability to suggest and implement improvements to technical design and business procedures and create supporting documentation
• Must have strong experience navigating, researching and understanding software applications used to enable business processes
• Must have strong communication skills, including experience in story writing
• Excellent analytical and problem-solving skills
• Prior success in maintaining established service level agreements to meet customer expectations and quality standards

Preferred:

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred