As a Service Specialist at Epiq, your main responsibilities will include providing administrative support in areas such as copy, print, mail, hospitality, facilities, and receptionist services. You will be expected to produce high-quality print and copy projects, manage customer inquiries with professionalism, and ensure that all tasks are completed efficiently and effectively.

To qualify for the Service Specialist position at Epiq, you need a high school diploma or GED and at least one year of experience in a customer service role. Proficiency in multitasking while maintaining attention to detail is essential, along with the ability to handle physical requirements like lifting and moving packages.

Yes, Epiq requires a minimum of one year of experience in a customer service environment for the Service Specialist role. This experience will help you manage customer interactions and perform a variety of administrative tasks efficiently.

As a Service Specialist at Epiq, you can expect a vibrant and supportive work environment. The company fosters a culture where enthusiasm and collaboration thrive, making it a great place for individuals who enjoy working with dedicated teams and contributing to client successes.

The compensation for the Service Specialist position at Epiq ranges from $17.95 to $21.00 per hour, depending on your skills, experience, and qualifications. Additionally, this role may be eligible for an annual bonus, further enhancing your earning potential.

To effectively manage multiple tasks, I prioritize my responsibilities by urgency and importance, maintaining a to-do list. I also utilize time management techniques like setting timers to stay focused and ensure tasks are completed on schedule.

Sure! I once encountered a customer who was unhappy with a service delay. I listened to their concerns, empathized, and assured them I would resolve the issue. I quickly contacted the relevant team and kept the customer updated, leading to a positive resolution.

I find it incredibly rewarding to meet and exceed client expectations. Knowing that my support helps streamline their processes and enhances their overall experience gives me a great sense of accomplishment.

I ensure accuracy by double-checking instructions before starting any printing or copying task. I also keep an eye on the project details and use quality control measures to verify that the finished products meet the required standards.

I am comfortable lifting and moving packages of 40 lbs or greater, as well as using tools like wheeled carts to transport materials. I understand the physical demands of the role and am equipped to manage them.

I am drawn to Epiq’s commitment to quality service and employee development. I believe my skills align well with the company’s mission, and I’m excited about the opportunity to contribute to a dynamic team.

In tight situations, I evaluate tasks based on deadlines and impact. I tackle high-priority items first while ensuring I stay organized and focused to deliver quality work under pressure.

I am proficient in various office software suites, including Microsoft Office for document processing, and I have experience with print management software that facilitates efficient project completion.

During a busy period, a client urgently needed printed materials for an important event. I worked overtime to ensure their project was prioritized, and I stayed in touch throughout the process, which ultimately impressed the client and strengthened our relationship.

If I noticed a recurring issue, I would first analyze the root cause and document specific instances. Then, I would propose solutions to my supervisor, focusing on process improvements to prevent future occurrences.