People Ops Manager

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the role 

The People Operations Manager will be responsible for driving scalable HR processes, ensuring a seamless, engaging, and compliant experience for employees throughout their lifecycle at Equip. The People Operations Manager will play a key part in managing benefits, ensuring compliance, and acting as a go-to resource for employees. 

Responsibilities 

• Develop, execute, and continuously improve end-to-end employee lifecycle processes. 

• Serve as an escalation point for internal People team questions, providing timely and accurate guidance. 

• Manage and administer the employee benefits program, including health, vision and dental insurance, retirement plans, wellness initiatives and other perks and benefits. 

• Track and analyze key metrics such as benefits utilization and attrition to measure the effectiveness of People team programs and identify areas for improvement. 

• Manage leaves of absence requests and processes, ensuring clear communication with employees, thorough record keeping, and compliance with local, state, and federal regulations. 

• Proactively monitor and update company policies and processes to ensure compliance with local, state, and federal employment laws.

• Ensure HR systems and records are accurate, up-to-date, and aligned with compliance requirements. 

• Stay informed of industry trends and best practices. 

• Support additional People team initiatives, including compensation strategy and performance management, as needed.

• Perform other duties as assigned. 

Qualifications 

• 5+ years of experience in HR or People Operations. 

• HR or benefits-related certification (e.g., CEBS, SHRM-CP, PHR) is a plus.

• Experience working in a fully remote environment with employees across multiple states. 

• Demonstrated knowledge of HR best practices including benefits administration, leave management, and compliance regulations. 

• Demonstrated experience improving and automating HR processes to enhance efficiency and employee experience. 

• Proficiency in HRIS systems such as ADP. 

• Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.

• Strong project management skills and attention to detail.

• Excellent communication and interpersonal skills, with the ability to collaborate across departments.

• Ability to maintain confidentiality and handle sensitive information.

Time Off: 

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.

Medical Benefits: 

• Competitive Medical, Dental, Vision, Life, and AD&D insurance.

• Equip pays for a significant percentage of benefits premiums for individuals and families.

• Maven, a company paid reproductive and family care benefit for all employees. 

• Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more! 

Other Benefits

Work From Home Additional Perks: 

• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. 

• One-time work from home stipend of up to $500.

Physical Demands 

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. 

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.