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Account Manager - State Government (Northwest)

Overview

We invite you to bring your experience and passion for state government coupled with an understanding of applying geospatial technology to become an integral part of Esri’s State and Local Government account team. We’re looking for an individual who is customer oriented and a collaborative team player who enjoys identifying and implementing strategies that will radically improve the challenges organizations face. You’ll work closely with a team that helps new and existing state government customers optimize and expand adoption of Esri technology, identify new areas of growth, and share expertise that helps deliver on their mission.

At Esri, we are committed to our customers and their success. It is a place for you to do your best work and partner with our customers amid a supportive culture that encourages creativity, collaboration, and passion.

Responsibilities

  • Build relationships. Prospect, develop, and implement location strategies for organizations. Maintain a healthy pipeline of business growth opportunities for new and existing customers. Leverage social media and other avenues to build your professional network. Participate and present at trade shows, workshops, and seminars.
  • Understand our customers. Demonstrate industry knowledge and its relevance to the application of GIS. Identify key stakeholders and business drivers for an organization. Understand customer budgeting and acquisition processes. Use solution selling skills to understand the needs and business challenges of customers.
  • Learn and grow. Clearly articulate the strength and value of Esri technology as it relates to state governments. Consistently conduct research and pursue professional development to anticipate customer needs and trends that may impact them.
  • Deliver results. Successfully execute the account management and sales processes for all opportunities. Use whiteboard sessions and other techniques to support visual storytelling and propose solutions that best meet the need of the customer.
  • Collaborate with your team. Leverage your domain knowledge when working with teams across Esri to define and execute account strategies. Be motivated and resourceful and take initiative to resolve issues

Requirements

  • 3+ years of enterprise sales and/or relevant consulting or program management experience
  • Experience creating partnerships, and establishing yourself as a trusted advisor with customers
  • Understanding of account management, account planning and opportunity strategy creation
  • Demonstrated knowledge of state government and new technology trends and the ability to translate this into solutions for customers
  • Ability to negotiate, present, and support visual storytelling across all levels of an organization
  • Ability to travel domestically or internationally 25-50%
  • Bachelor’s in GIS, business administration, or a related field
  • Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

  • Understanding of GIS, Esri technology, and state government as they relate to one another
  • Experience managing the sales life cycle
  • General knowledge of data science or spatial analysis and how it is used for problem solving and uncovering patterns and trends within organizations
  • Knowledge of industry fiscal year, budgeting, and procurement cycles
  • Master’s in GIS, business administration, or a related field

Questions about our interview process? We have answers.

#LI-JP2

Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is
$93,600$176,800 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

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Average salary estimate

$135200 / YEARLY (est.)
min
max
$93600K
$176800K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Account Manager - State Government (Northwest), Esri

Are you passionate about state government and geospatial technology? Join Esri as an Account Manager for State Government in beautiful Olympia, Washington! In this dynamic role, you'll be at the heart of our State and Local Government account team, helping customers optimize their use of Esri technology while fostering deep relationships. Your experience in enterprise sales or relevant consulting will be instrumental as you identify and implement strategies to tackle challenges our clients face. We want someone who thrives on collaboration and is eager to learn, whether it's demonstrating the power of GIS or understanding industry trends that could impact our clients. You'll be responsible for managing a robust pipeline of opportunities, engaging in solution selling, and visually presenting innovative ideas to stakeholders. Your involvement in trade shows and workshops will also provide avenues to grow your professional network. Plus, here at Esri, we pride ourselves on our supportive culture that promotes creativity and passion. You'll enjoy competitive benefits and a commitment to your professional growth. So, if you're ready to take on the challenges of state government and make a meaningful impact with Esri, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Account Manager - State Government (Northwest) Role at Esri
What are the key responsibilities of the Account Manager - State Government role at Esri?

As an Account Manager for State Government at Esri, you will engage in building relationships with new and existing customers, implementing location strategies, and maintaining a healthy business growth pipeline. You will demonstrate industry knowledge and utilize your solution selling skills to address customer needs and challenges effectively.

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What qualifications are necessary for the Account Manager - State Government position at Esri?

Candidates for the Account Manager - State Government role at Esri should have a minimum of 3 years of enterprise sales, consulting, or relevant program management experience, alongside a Bachelor’s degree in GIS, business administration, or a related field. Understanding GIS technology and state government dynamics will also be crucial to succeed in this position.

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How can an Account Manager at Esri contribute to customer success?

An Account Manager at Esri plays a pivotal role in customer success by acting as a trusted advisor, identifying key stakeholders, and understanding customer budgeting processes. You will leverage Esri's innovative solutions to meet the specific needs of state governments, ensuring they maximize the value of the technology.

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What opportunities for growth exist for an Account Manager at Esri?

As an Account Manager at Esri, you will have numerous opportunities for professional development, from attending industry trade shows to pursuing ongoing education that keeps you at the forefront of GIS technology and state government trends that impact our customers.

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What is Esri's commitment to diversity and inclusion in hiring for the Account Manager role?

Esri values diversity and inclusion as a core strength and actively seeks to create an equitable workplace. As an Account Manager, you will be part of a diverse team that fosters creativity and innovation, ensuring everyone feels valued and has the opportunity to contribute their unique perspectives.

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Common Interview Questions for Account Manager - State Government (Northwest)
Can you describe your experience with building relationships in a sales environment?

When answering this question, focus on specific examples of how you've successfully built relationships with clients or stakeholders in previous roles. Highlight techniques you've used to establish rapport and trust, and mention any measurable outcomes that resulted from your efforts.

Join Rise to see the full answer
How do you approach solution selling when dealing with government clients?

In your response, emphasize your understanding of customer needs and detail the steps you take to ensure your solutions align with client requirements. Discuss how you research client needs and use that data to create tailored presentations that resonate with decision-makers.

Join Rise to see the full answer
What strategies do you use to maintain a healthy pipeline of opportunities?

Share your approach to pipeline management, mentioning tools or methods you use to track leads and follow up with clients. Discuss how you prioritize opportunities and the importance of consistent communication in nurturing relationships.

Join Rise to see the full answer
How do you keep up with the latest trends in GIS and state government?

An ideal response would highlight resources you follow, such as industry publications, webinars, or conferences. Mention how you apply this knowledge to your work, especially in developing strategies that impact your customers positively.

Join Rise to see the full answer
What is your process for gathering customer feedback and using it to improve services?

Discuss how you actively solicit feedback from your clients through surveys or direct conversations, and emphasize your ability to translate this feedback into actionable improvements. Provide an example of how customer insights led to an enhancement in service delivery.

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Can you give an example of a challenging negotiation you faced? How did you handle it?

When addressing this question, recount a specific instance where you encountered a difficult negotiation. Explain the tactics you used to reach a mutually beneficial outcome and any techniques that helped you navigate the process while maintaining the relationship.

Join Rise to see the full answer
What methods do you employ for presenting visually engaging solutions?

Your answer should touch on your use of visual aids like PowerPoint, whiteboard sessions, or interactive elements during presentations. Demonstrate your awareness of different audience types and how you tailor your visual storytelling to meet their interests and needs.

Join Rise to see the full answer
How do you handle criticism or pushback from clients?

A good response here would entail discussing your approach to receiving criticism constructively. Detail how you maintain professionalism, seek to understand the client's concerns, and adapt your strategy based on their feedback.

Join Rise to see the full answer
What do you believe sets Esri's technology apart from competitors?

Highlight your knowledge about Esri's offerings and significant differentiators such as quality, innovation, or customer support. Sharing insights on technology trends and how Esri responds to market needs will showcase your preparedness for the role.

Join Rise to see the full answer
Why are you interested in working for Esri as an Account Manager?

Discuss your alignment with Esri’s mission and values, your passion for GIS, and the unique contributions you believe you can bring to the team. Convey excitement about the company's commitment to positive change through technology in the state government sector.

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Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping. Since 1969, we have supported customers with geographic science and geospatial analytics, what we call The Science of Where®. We ...

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DATE POSTED
April 4, 2025

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