Cartage Coordinator

As a Cartage Coordinator at Expeditors, your core responsibilities include dispatching pickups and deliveries for our LAX Branch, effectively tracking and tracing shipments, and providing exceptional customer service by maintaining proactive communication with both internal and external customers. You'll also be involved in managing workflow, ensuring accuracy in data entry, and assisting in building lasting relationships with service providers.

To qualify for the Cartage Coordinator role at Expeditors, you must have a high school diploma or equivalent and be legally authorized to work in the United States. Proficiency in English, coupled with a strong understanding of numbers and basic mathematical skills, is essential. While an associate's or undergraduate degree is preferred, possessing good computer skills and exceptional organizational abilities will greatly enhance your candidacy.

A typical day for a Cartage Coordinator at Expeditors involves managing the dispatch of various shipments, closely monitoring their progress, and communicating updates to customers. You'll work with office equipment and software to ensure accurate data entry, prepare reports, and address any delays or exceptions that might arise, all while prioritizing tasks effectively in a busy environment.

Expeditors is dedicated to the professional growth of its team members. Over 50% of our employees have been with the company for five years or more. We promote from within and offer comprehensive training and personnel development programs, allowing Cartage Coordinators to expand their skills and pursue career advancement opportunities throughout the company.

As a Cartage Coordinator with Expeditors, you'll enjoy a competitive benefits package that includes paid vacation, holiday, and sick time, as well as health insurance covering medical, dental, and vision needs. Additionally, you can take advantage of our 401(k) retirement savings plan, employee stock purchase plan, and opportunities for ongoing training and development.

In answering this question, share specific examples of your past dispatching experiences, focusing on communication with drivers, tracking shipments, and handling any challenges that arose. Highlight how your quick decision-making and problem-solving skills contributed to ensuring timely deliveries.

Discuss your strategies for prioritization, such as using to-do lists, categorizing tasks by urgency and importance, and staying organized. Providing a concrete example of a busy day and how you successfully managed multiple responsibilities will add weight to your answer.

Highlight the importance of active listening and clear, concise communication. Discuss techniques you've employed in the past, such as confirming details via email and providing updates proactively to avoid misunderstandings, showing your commitment to customer service.

Aim to explain your systematic approach to handling delays. Share a specific situation where you effectively communicated the issue to the affected parties and outlined steps you took to mitigate customer inconvenience, reinforcing your proactive mindset.

Express your belief in collaboration and teamwork by sharing instances where you worked with colleagues or cross-functional teams to exceed customer expectations or resolve issues. Highlight how cooperative relationships can streamline operations and enhance service.

Describe the processes you utilize, such as maintaining notes, using CRM software, scheduling regular check-ins, or aligning with internal teams. This demonstrates your efforts in meeting customer expectations and improving overall service delivery.

Mention relevant software tools you have experience with, such as Microsoft Office Suite (Word, Excel, PowerPoint) and any logistics management systems you’ve used. Tailor your response to indicate your adaptability and eagerness to learn new systems as needed.

Be prepared to share a specific scenario where you listened to a customer's concerns, addressed the problems effectively, and provided a satisfactory resolution. This emphasizes your customer service skills and showcases your ability to turn challenges into positive outcomes.

Discuss your techniques for organization, such as using spreadsheets, checklists, or digital tools to manage shipment schedules. Provide examples to demonstrate how you maintain oversight and accuracy, ensuring timely deliveries.

Express your enthusiasm for the company’s values and commitment to employee development. Discuss how your skills align with the role and your desire to contribute positively to a team known for its professionalism and customer service excellence.