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Supervisor - Brokerage

Company Description

Become a member of a global community! Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 212 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

SUPERVISOR CORE COMPETENCIES

Employee Development (Supervisor, All)

In conjunction with department leadership, properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Participates in regular one-one-ones and an annual review for employees. Assists manager with development plans for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training each year and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2.

Business Development (Supervisor, Branch Product)

Assists department leadership with growing the product's business through involvement in sales and retention programs. Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Participates in the transition of new business and strives to build and maintain relationships with the key customer stakeholders that are managed on the team.

Financial Excellence (Supervisor, Branch Product)

Applies exp.o accounting expertise to assist department leadership with meeting financial growth and cost savings goals, which may include: reviewing accounts receivable, analyzing billing activity for accuracy and timeliness and monitoring department profitability and expenses.

Operational Excellence (Supervisor, Branch Product)

In conjunction with department leadership, monitors and improves product District Excellence and Global Business Operations metrics.  Monitors department process flow while constantly looking for areas to improve efficiency and customer service. Assists with managing capacity and productivity of department and team members.

People:

  • Identify with manager, develop and mentor your No. 2
  • Allocate workloads within team to ensure smooth operations during peak activity or staff absence
  • Ensure team meets company standards of 52 hours training per year per employee
  • Ensure that the new hires complete company’s mandatory training within the first 6 months
  • Support the manager where needed:
  • Participate to staff appraisals, and at a minimum once per year per employee
  • Ensure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.
  • Contribute to the effective weekly department meetings with team.
  • Review department goals and business plan periodically with team to ensure buy-in and accountability.

Operations:

  • Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Ensure all customers standard operating procedures are followed as per the DLSOP.
  • Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations:
    • ECS report (weekly)
    • Customs import stat1 (daily)
  • Support the manager in the following areas:
  • Ensure all Customs Authorizations are valid – Transit guarantees, customer IPR/OPR/Warehousing authorizations
  • Monitor undischarged Transit forms
  • Monitor duty deferment usage and levels
  • Monitor license/visa applications
  • Ensure all documentation present for archiving purposes
  • Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)

Customer -Support the manger and or the sales department where needed:

  • Make 5 calls per week – Retention/Sales
  • Ensure all new business is transitioned correctly
  • Report all calls - sales and retention activities in CRM
  • Issuance of customs proposal

Finance:

  • Follow up the customs guarantee for various operations
  • Follow up refunds with customs authorities
  • Follow AR report – review, delegate, chase
  • Ensure every account has a credit limit and check for credit extension when needed
  • Department P&L – review, identify, plan

Compliance:

  • Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
  • Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
  • Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

  • Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

  • Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system)
  • Be open to implementing new system changes and enhancements with your team. 
  • Be involved and suggest system/process improvements.
  • Set the tone of this environment within your team.
  • Audit of files in accordance to AEO
  • Management of customs system
  • Send client report requests through the available database (expo request, expo reporting)

EXPEDITORS CORE COMPETENCIES

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. 

     This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations. 

Reliability

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.          

Collaboration

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.  

Personal Growth and Development

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Qualifications

Knowledge:

  • Expeditors company policies and procedures knowledge
  • A good understanding of Expeditors’ products, services and systems
  • Strong market and competition knowledge
  • Good knowledge of customs brokerage process and system essential
  • Good knowledge of customs legislation, especially with regards to classification, valuation and origin
  • Understanding of ocean, transcon and air documentation process
  • Knowledge of air, road and ocean transport
  • Good knowledge of incoterms
  • Hazardous Materials certification (preferred)
  • Well rounded knowledge of the customs tariff and customs system
  • Working knowledge and experience of the customs regulations

Skills:

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Good Microsoft Office skills (Excel, Word etc.).
  • Pro-active, strong organizational skills.
  • Fluent in English
  • Proven negotiation skills
  • The ability to troubleshoot and solve problems quickly and effectively
  • The ability to maintain a privileged relationships with the customs authorities

Behaviours:

  • Emotional resilience
  • Self-reflecting and open to feedback
  • Initiative and ability to work in autonomy
  • Role model of integrity and pride for all employees
  • Proven leadership attitude and background

Education and Experience:

  • Minimum of 2 years CHB experience 

  • LCB is an advantage

  • Global logistics industry knowledge 

  • Good computer skills (e.g., MS Excel, MS Word) 

  • Proven problem solving, interpersonal, communication and leadership skills  

  • Deep understanding of process fundamentals 

  • Expeditors company policies and procedures knowledge 

  • Expert knowledge of customs brokerage and/or import processes and systems essential 

  • Strong knowledge of customs legislation, especially with regards to classification, valuation and origin 

  • Understanding of ocean and air documentation process 

  • General knowledge of air and ocean transport 

  • Sound understanding and knowledge of incoterms 

  • Hazardous Materials certification (preferred) 

  • Well-rounded knowledge of the customs tariff and customs system 

  • Understanding of Other Government Agencies 

  • Working knowledge and experience of the customs regulations 

Additional Information

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health & Dental Plan: Medical Insurance (including immediate dependent)
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • With provision of 26 days Work-from-Home Set-up per year.

All your information will be kept confidential according to EEO guidelines.

Average salary estimate

$50000 / YEARLY (est.)
min
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$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Supervisor - Brokerage, Expeditors

Join Expeditors as a Supervisor - Brokerage at our Pascor Building III location in Paranaque City, Philippines, where you’ll be a part of a dynamic team that drives global logistics solutions. At Expeditors, we're not just about transporting goods; we focus on building relationships and delivering an exceptional customer experience. As a Supervisor, you will play a crucial role in onboarding new employees, ensuring they know expectations and providing regular feedback to foster their development. Your leadership will help develop our team members, allowing them to grow while ensuring all necessary training is completed. In addition, you will participate in business development initiatives, helping to grow our branch's offerings and strengthen customer relations. You’ll manage the financial aspects of the department, working closely with accounting to check billing accuracy and profitability. Your keen eye for operational excellence means you'll consistently seek efficiencies and improvements in our processes. Compliance is critical, and you'll help ensure that our team adheres to all regulations while embodying our core values in day-to-day operations. Your proactive approach to leadership will ensure a supportive and engaging workplace culture, where our employees can thrive. Come, be part of Expeditors, where together we go further to deliver exceptional service in global logistics.

Frequently Asked Questions (FAQs) for Supervisor - Brokerage Role at Expeditors
What are the responsibilities of a Supervisor - Brokerage at Expeditors?

As a Supervisor - Brokerage at Expeditors, your primary responsibilities include onboarding new hires, mentoring team members, and facilitating their career development. You'll also be involved in managing financial performance, ensuring compliance with regulations, and enhancing customer satisfaction through effective service delivery. Your role will involve sales support, proposal responses, and maintaining relationships with key stakeholders.

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What qualifications are needed for the Supervisor - Brokerage role at Expeditors?

To qualify for the Supervisor - Brokerage position at Expeditors, candidates should have a minimum of two years of relevant customs brokerage experience. Additionally, strong knowledge of customs legislation, effective communications skills, and proficiency in Microsoft Office are essential. Leadership skills and a history of problem-solving in logistics are highly valued.

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How does Expeditors promote employee growth in the Supervisor - Brokerage role?

Expeditors is committed to employee development in the Supervisor - Brokerage role by offering comprehensive training programs, support for professional development goals, and regular feedback mechanisms to guide progress. Each employee is required to complete at least 52 hours of relevant training annually, promoting continuous learning.

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What is the company culture like at Expeditors for the Supervisor - Brokerage position?

The company culture at Expeditors emphasizes integrity, teamwork, and a commitment to excellence. As a Supervisor - Brokerage, you will be expected to embody and promote the company’s core values. Regular team meetings and engagement activities foster a positive workplace atmosphere where employees feel valued and can thrive.

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What benefits does Expeditors offer for the Supervisor - Brokerage position?

Expeditors offers a competitive benefits package for the Supervisor - Brokerage role, including paid vacation and holiday time, health and dental coverage, and life insurance. Opportunities for growth within the company, participation in training programs, and a work-from-home setup for up to 26 days a year are also available.

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Common Interview Questions for Supervisor - Brokerage
Can you describe your experience with customs brokerage processes?

When answering this question, detail your relevant experience in customs brokerage, especially focusing on classifications, valuations, and an understanding of customs legislation. Highlight specific tasks you've managed and how they contributed to operational efficiency.

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How do you ensure compliance with company policies and regulations as a Supervisor?

Discuss specific strategies you use to ensure compliance, such as regular training sessions, audits, and open communication with your team about policies. Mention your role in fostering a culture of compliance and your proactive approach in addressing issues.

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What is your approach to employee development as a Supervisor?

Explain your philosophy on employee development, emphasizing the importance of personalized mentorship, regular feedback sessions, and structured training plans. Cite examples of how you've successfully guided team members in their career paths.

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How do you handle conflicts within your team as a Supervisor?

Provide an example of a conflict you've encountered and the steps you took to resolve it. Emphasize your focus on communication, mediation techniques, and how you encouraged a collaborative approach to problem-solving.

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What strategies would you implement to improve customer satisfaction in this role?

Share specific customer service strategies you believe can enhance satisfaction, such as proactive communication, regular feedback collection, and responding promptly to customer inquiries. Illustrate with examples of successful outcomes.

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Can you give an example of a challenging project you managed?

Detail a specific project related to logistics or brokerage that posed challenges. Discuss how you overcame obstacles, coordinated with teams, and achieved successful results despite difficulties, showcasing your leadership qualities.

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How do you prioritize tasks in a fast-paced environment?

Describe your method for prioritizing tasks based on urgency and importance. Discuss any tools or strategies you use, such as to-do lists or project management software, to stay organized and efficient.

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What role does communication play in your leadership style?

Highlight the importance of clear, open communication in your leadership style. Explain how you foster communication within your team and how it contributes to better performance and morale.

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Have you ever led a team through a significant change? How did you manage it?

Discuss a scenario where you led a team through change, focusing on your strategies for communication, support, and ensuring that all team members felt included in the transition process. Highlight the positive impact on team dynamics.

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Why do you want to work for Expeditors in the Supervisor - Brokerage role?

Share your alignment with Expeditors’ values and mission, expressing enthusiasm for the global logistics field. Discuss how your skills and experience can contribute to the company's goals and mission to exceed customer expectations.

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To set the standard for excellence in global logistics through total commitment to quality in people and customer service, with superior financial results.

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Full-time, hybrid
DATE POSTED
March 16, 2025

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