Become a member of a global community! Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 212 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
SUPERVISOR CORE COMPETENCIES
Employee Development (Supervisor, All)
In conjunction with department leadership, properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Participates in regular one-one-ones and an annual review for employees. Assists manager with development plans for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training each year and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2.
Business Development (Supervisor, Branch Product)
Assists department leadership with growing the product's business through involvement in sales and retention programs. Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Participates in the transition of new business and strives to build and maintain relationships with the key customer stakeholders that are managed on the team.
Financial Excellence (Supervisor, Branch Product)
Applies exp.o accounting expertise to assist department leadership with meeting financial growth and cost savings goals, which may include: reviewing accounts receivable, analyzing billing activity for accuracy and timeliness and monitoring department profitability and expenses.
Operational Excellence (Supervisor, Branch Product)
In conjunction with department leadership, monitors and improves product District Excellence and Global Business Operations metrics. Monitors department process flow while constantly looking for areas to improve efficiency and customer service. Assists with managing capacity and productivity of department and team members.
People:
Operations:
Customer -Support the manger and or the sales department where needed:
Finance:
Compliance:
Culture:
Systems:
EXPEDITORS CORE COMPETENCIES
Exceptional Customer Service
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Job Execution
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
Collaboration
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
Culture
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Personal Growth and Development
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Knowledge:
Skills:
Behaviours:
Education and Experience:
Minimum of 2 years CHB experience
LCB is an advantage
Global logistics industry knowledge
Good computer skills (e.g., MS Excel, MS Word)
Proven problem solving, interpersonal, communication and leadership skills
Deep understanding of process fundamentals
Expeditors company policies and procedures knowledge
Expert knowledge of customs brokerage and/or import processes and systems essential
Strong knowledge of customs legislation, especially with regards to classification, valuation and origin
Understanding of ocean and air documentation process
General knowledge of air and ocean transport
Sound understanding and knowledge of incoterms
Hazardous Materials certification (preferred)
Well-rounded knowledge of the customs tariff and customs system
Understanding of Other Government Agencies
Working knowledge and experience of the customs regulations
Expeditors offers excellent benefits:
All your information will be kept confidential according to EEO guidelines.
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Join Expeditors as a Supervisor - Brokerage at our Pascor Building III location in Paranaque City, Philippines, where you’ll be a part of a dynamic team that drives global logistics solutions. At Expeditors, we're not just about transporting goods; we focus on building relationships and delivering an exceptional customer experience. As a Supervisor, you will play a crucial role in onboarding new employees, ensuring they know expectations and providing regular feedback to foster their development. Your leadership will help develop our team members, allowing them to grow while ensuring all necessary training is completed. In addition, you will participate in business development initiatives, helping to grow our branch's offerings and strengthen customer relations. You’ll manage the financial aspects of the department, working closely with accounting to check billing accuracy and profitability. Your keen eye for operational excellence means you'll consistently seek efficiencies and improvements in our processes. Compliance is critical, and you'll help ensure that our team adheres to all regulations while embodying our core values in day-to-day operations. Your proactive approach to leadership will ensure a supportive and engaging workplace culture, where our employees can thrive. Come, be part of Expeditors, where together we go further to deliver exceptional service in global logistics.
To set the standard for excellence in global logistics through total commitment to quality in people and customer service, with superior financial results.
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