Sales Associate, Part-Time - Shrewbusry

The Part-Time Sales Associate at Faherty in Shrewsbury is responsible for providing a stellar customer service experience by engaging with customers and emphasizing the importance of sustainable fashion. You will need to have in-depth product knowledge and be prepared to assist shoppers across both retail and ecommerce platforms, ensuring they leave with a smile. Whether it’s showcasing our high-quality items or sharing stories about their impact, your role is crucial in creating memorable experiences.

For the Sales Associate role at Faherty, it’s important to have experience in retail, especially within hi-growth direct-to-consumer brands. Strong communication skills and the ability to engage authentically with customers are essential. Being tech-savvy and having a passion for sustainable fashion will truly set you up for success. We value adaptability and a proactive approach to problem-solving in our associates.

While prior retail experience is preferred for the Part-Time Sales Associate role at Faherty in Shrewsbury, it’s not an absolute requirement. If you have a passion for fashion and a willingness to learn, we encourage you to apply! Your enthusiasm and commitment to creating excellent customer experiences can often outweigh the necessity of previous work in retail.

Faherty offers an attractive benefits package for its Part-Time Sales Associates, including health benefits, a 401(K) plan with company matching, an incentives program, and commuter options. Additionally, employees enjoy generous discounts on products, ensuring that you not only work with high-quality items but also can enjoy them yourself!

At Faherty, we are committed to inclusivity and actively encourage applications from individuals from historically marginalized communities, including BIPOC, women, and members of the LGBTQIA+ community. Our hiring process is designed to reflect our values of diversity, offering opportunities for candidates from various backgrounds. We believe that a varied team enhances our workplace and strengthens our brand.

In your answer, focus on a specific instance where you went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to clearly outline the scenario, how you engaged with the customer, and the positive outcome that resulted from your efforts. Highlight the importance of good communication and listening skills in that interaction.

It's crucial to approach difficult situations with empathy. Discuss your strategy for listening actively to the customer's concerns, maintaining a calm demeanor, and seeking a solution that satisfies both the customer and the company's standards. Providing examples of past experiences can offer evidence of your conflict resolution skills.

Your response should reflect your understanding of sustainable fashion as a movement that prioritizes environmentally friendly practices and ethical production. Discuss why sustainability matters within the industry and how you can promote it as a Sales Associate at Faherty, sharing examples of sustainable practices you appreciate in fashion.

Share your approach to prioritization during peak hours in retail. Discuss using a method like the Eisenhower Box or simply tackling urgent tasks first, emphasizing the importance of good organization. Providing a specific example of a busy day can also illustrate your effectiveness in managing time.

Express your commitment to ongoing learning about products, including utilizing company resources, attending training sessions, and following industry trends. Your response should show that you recognize how product knowledge enhances the customer experience and sales success.

Describe your belief in the power of collaboration and teamwork, focusing on how you communicate with colleagues during busy times. Provide an example of a successful team collaboration in context, emphasizing respect and shared goals.

Your answer should reflect research about Faherty's values and culture. Discuss your alignment with their purpose-driven mission and how you are eager to contribute positively to the team. An inspired answer could illustrate your personal connection to sustainable fashion and the customer experience.

Focus on your interpersonal skills and how you engage with customers to create an inviting environment. Mention cheerful interactions, maintaining store aesthetics, or encouraging team cohesion among associates to help foster a positive atmosphere.

Acknowledge potential challenges, like handling high customer volumes or navigating complex requests. Discuss proactive strategies you would employ to overcome these challenges, showcasing your problem-solving skills and adaptability.

Discuss relevant sales experiences, focusing on your achievements in previous roles. Use specific metrics or outcomes to illustrate your success and explain how those experiences will help you excel as a Sales Associate at Faherty.