Sales Associate, Part-Time - Wellesley

As a Part-Time Sales Associate at Faherty, your primary responsibilities will include providing excellent customer service, sharing your knowledge of sustainable fashion, and assisting customers with their purchases both in-store and online. You'll become an expert in our product offerings, ensuring that each customer has a memorable shopping experience. Additionally, you'll be expected to meet sales goals, engage in storytelling, and promote our brand values and advocacy.

To thrive as a Sales Associate at Faherty, you should have prior experience in retail or customer service, ideally in fast-growing direct-to-consumer brands. Strong communication skills and a friendly, outgoing personality are essential for engaging customers effectively. Being knowledgeable about sustainability in fashion will give you an edge. Also, the ability to adapt to technology and apps is crucial for a seamless omnichannel experience.

The work schedule for a Part-Time Sales Associate at Faherty will vary, but you should be available during business hours, which includes nights, weekends, and holidays. Flexibility is key as we want you to be ready to jump in when needed, ensuring our customers receive exceptional service whenever they visit or shop online.

Upon joining Faherty as a Sales Associate, you will undergo comprehensive training that covers our products, customer service standards, sales techniques, and brand values. This training will equip you with the knowledge and skills needed to engage with customers confidently and contribute positively to our retail goals.

Faherty fosters a welcoming and inclusive culture where everyone’s contributions are valued. As a Part-Time Sales Associate, you’ll join a collaborative team that emphasizes authenticity, creativity, and connection. We believe in spreading good vibes and empowering each other to grow, both personally and professionally, while making a difference in the community and the environment.

Handling difficult customers requires patience and understanding. Start by actively listening to their concerns without interruption, showing empathy and validating their feelings. Provide solutions or alternatives based on the customer’s needs while maintaining a positive attitude. Share a specific example from your past experience where you successfully turned a negative interaction into a positive outcome.

When asked about meeting sales goals, share a specific instance where you implemented a strategy that led to increased sales, such as upselling or enhancing the customer experience. Describe the steps you took, the outcomes, and what you learned about setting and achieving future targets within your role.

Express your enthusiasm for Faherty's commitment to sustainability and quality. Share how the brand aligns with your personal values and passion for fashion. Mention specific aspects of the company culture that attract you, such as their focus on inclusivity and collaboration, which resonates with your career goals.

Talk about your belief in the importance of collaboration and open communication within a team. Offer examples from previous roles where you successfully navigated group dynamics to achieve a common goal. Highlight how you value diverse perspectives and how you encourage a supportive environment.

Discuss your proactive approach to learning, such as utilizing training materials, seeking mentorship, and engaging with product demonstrations. Mention how you stay current with trends in sustainable fashion, incorporating this knowledge into your sales techniques and customer interactions.

Explain your method of prioritizing tasks by focusing on customer needs first, such as addressing inquiries and ensuring a positive shopping experience. Describe how you balance restocking products and managing online orders while maintaining customer service standards, emphasizing your ability to multitask effectively.

Great customer service is rooted in understanding the customer’s needs and providing thoughtful, personalized service. Share your belief in building relationships, offering genuine assistance, and understanding how to turn challenges into opportunities for enhancing customer experiences.

Share your intrinsic motivation for helping customers and sharing your passion for sustainable products. Emphasize the importance of teamwork and personal goals that keep you engaged during busy hours, and reflect how a positive mindset contributes to a thriving retail environment.

Storytelling plays a critical role in building emotional connections between customers and products. Discuss how sharing the background of Faherty’s sustainable practices can enhance customer engagement and how you plan to use stories effectively in your interactions to promote the brand.

In such situations, it's important to handle it with transparency and empathy. Discuss how you would explain the reasons clearly while offering alternative solutions or products, ensuring the customer still feels valued and understood rather than frustrated.