As a Sales Engineer at Fern, you will Manage customer relationships during technical evaluations, ensure smooth onboarding processes for new clients, and guide users through our documentation and tutorials. You'll play a vital role in making sure our customers are satisfied while also gaining valuable insights to contribute to our product roadmap.

Ideal candidates for the Sales Engineer position at Fern should possess 0-2+ years of experience, preferably in a startup setting. You should have a strong understanding of APIs, SDKs, and proficiency in HTML, JavaScript, CSS, Python, and TypeScript to effectively communicate and engage with technical teams.

At Fern, the work culture is collaborative and supportive. As a Sales Engineer, you'll be part of a team that thrives on innovation and hard work while enjoying perks like unlimited vacation, meals at the office, and a proximity bonus, fostering a positive work-life balance.

The Sales Engineer position is crucial for Fern's growth as it connects with potential customers during technical evaluations, ensuring they recognize the value of our products. By facilitating successful onboarding and providing ongoing support, you'll help drive customer satisfaction and retention, thus playing a key role in scaling the company.

Fern utilizes a modern tech stack, including Next.js, Vercel for frontend development, and various services for backend such as Express, FastAPI, and Postgres DB. Familiarity with these technologies will empower you as a Sales Engineer to effectively engage with technical clients and drive successful integrations.

Start by emphasizing your communication skills and your ability to understand customer needs. Share examples of how you’ve built rapport with clients during product evaluations, and explain your approach to maintaining relationships post-sale to ensure satisfaction.

Outline your project management skills, including setting milestones, defining roles, and regular status updates. Discuss how you ensure all customer questions are answered during onboarding to facilitate a smooth transition and promote user satisfaction.

Discuss your technical background, specifically how you’ve worked with APIs in your previous roles. Explain how a solid understanding of APIs enables you to clarify technical concepts for clients and improve their product integration experience.

Highlight your proactive approach to user education. Mention guiding users to resources like documentation and tutorials while also emphasizing the importance of listening to user feedback and updating documentation as necessary.

Talk about your method for analyzing customer queries and support tickets to uncover common points of confusion. Explain how you would take initiative to fill those gaps, thereby enhancing the user experience and supporting the product roadmap.

Emphasize your adaptability and entrepreneurial spirit. Discuss experiences in smaller teams where you’ve taken on various roles, showcased initiative, and thrived under pressure, aligning these qualities with Fern's planned growth.

Explain your organizational strategies, such as using project management tools to set priorities and timelines. Show your understanding of balancing urgency with importance, tailoring your approach based on customer needs and deadlines.

Illustrate your problem-solving abilities by describing a specific situation. Focus on how you communicated with the client, researched solutions, and followed up to ensure they were completely satisfied with the resolution you provided.

Share your methods for continuous learning, whether through reading industry-related publications, participating in webinars, or networking with peers. Emphasize your commitment to staying informed, which directly benefits your role at Fern.

Discuss the significance of empathy and communication. Explain how understanding a client's needs and being able to explain technical concepts simply makes you more effective in your role, fostering trust and rapport with customers.