Job Description

Current work authorization for Canada is required for all openings

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement

Company Overview

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.  We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.  As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. 

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

The Opportunity

We are seeking an experienced and dynamic marketing leader to join Fidelity Canada as the Director, Marketing Operations. Reporting to the VP, Marketing, the Director will lead critical shared services functions should as Creative Services, Translation, and Production/Operations teams, that orchestrate the planning, execution, and successful delivery of marketing projects, while managing marketing workflow, prioritization, and ensuring efficiency in the content supply chain.

What You Will Do

Strategic Vision

• Craft and implement the overall vision, strategy, and direction for the combined shared services functions.

• Lead and oversee teams including Marketing Production/Operations, Design Services, and Translation Services.

• Provide strategic, operational, and technical leadership for projects from development to execution and measurement.

• Deliver results by leading a high-performing team that enhances operational efficiencies.

• Proactively collaborate with stakeholders to foster innovation and adapt to changing landscapes.

• Develop long-term strategic business plans to support Fidelity's goals.

• Create headcount and budget forecasts, ensuring alignment with business plans.

Marketing Workflow

• Oversee methodologies and processes for project delivery and execution, driving continuous improvement efforts.

• Establish frameworks and governance for project intake, prioritization, and ad-hoc requests using agile project management methodologies.

• Maintain and enhance tools like Workfront to support capacity planning, workflow optimization and integration with other technologies for more efficient project delivery.

• Proactively communicate and collaborate with stakeholders to ensure successful project delivery.

Vendor Management

• Develop and implement vendor management strategies to evaluate and hold third-party vendors/agencies accountable for service delivery standards.

• Build and maintain strong relationships with vendors/agencies, ensuring optimal utilization and ROI.

• Monitor performance and manage relationships to address underperformance or risk concerns.

Leadership

• Provide strategic direction to the team, investing in development and fostering continuous improvement.

• Coach and enable team members to be facilitators of innovation and catalysts for projects.

• Engage with senior leaders to understand needs and evolve shared services accordingly.

• Create a culture of feedback, enhancing workflows and driving competitive advantage.

What We Are Looking For

• Create Experience overseeing marketing shared services teams leading a high volume of projects with fast-paced deliveries.

• Technology-first mindset, including experience with workflow and/or content supply chain optimization.

• Leadership experience motivating teams and delivering excellent customer service to internal partners.

• Ability to create, execute, and communicate strategy and results.

• Track record of marketing operations leadership, enablement, and expertise.

• Understanding of content supply chain concepts.

• Experience working in a regulated environment like financial services is an asset.

• Problem-solving skills and ability to increase project velocity.

• Strong attention to detail and excellent written/verbal communication skills.

• A willingness to be a change agent, learn, and coach others.

The Expertise You Bring

• 7-10 years of shared services/marketing operations experience in a fast-paced environment servicing multiple stakeholders.

• 3+ years of experience leading and growing a high-performing marketing team.

• Experience with process optimization for marketing shared services functions such as Creative Services/Design teams, Marketing Operations and Production teams, and Translation Services teams. 

• Experience overseeing teams responsible for marketing workflow and content/or content supply chain technologies such as Workfront, Adobe Creative Cloud or Adobe Experience Manager.

Education

• University degree (Bachelor's) or equivalent work experience.

• Related certifications in Workfront, Adobe Creative Cloud, or in Content Supply Chain management are an asset.

• Related certification such as Certified ScrumMaster (CSM), PMI Agile Certified Practitioner (PMI-ACP), or Project Management Professional (PMP) is an asset.

Some of the ways we’ll help you feel valued and supported as part of our team

• Flexible working arrangements - 100% remote, hybrid, and in office options

• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you

• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy

• Parental leave top-up to 100% of your salary for a period of 25 weeks

• Up to $650 for home office equipment

• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice

• Diversity and inclusion programs, including an active network of Employee Resource Groups

• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation 

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•    Canada's Top 100 Employers 
o    Greater Toronto's Top Employers 
o    Canada's Top Family-Friendly Employers 
o    Canada's Top Employers for Young People 
  
•    Great Place To Work® Certified 
o    Best Workplaces for Inclusion 
o    Best Workplaces for Mental Wellness 
o    Best Workplaces for Today's Youth 
o    Best Workplaces for Women 
o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
  
•    Human Resource Director (HRD) - Best Place To Work 
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations
•    Canadian Compassionate Companies – Certified 
•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 
•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 
•    Canadian HR Reporter's Most Innovative HR Team