Consumer Loan Processor

As a Consumer Loan Processor at First Financial Federal Credit Union, your key responsibilities include interviewing loan applicants, processing applications, pulling credit reports, and coordinating closings. You will need to prepare and review closing documents for accuracy, handle loan servicing, and maintain compliance with regulations. Additionally, you’ll have the opportunity to engage with members over the phone, providing them information on loans and potentially cross-selling other financial products.

To apply for the Consumer Loan Processor position at First Financial Federal Credit Union, you should have at least a high school diploma or equivalent, along with 1 to 2 years of relevant experience. Proficiency in MS Office, especially Excel, is essential. Strong organizational skills, attention to detail, and excellent communication skills are also crucial for success in this role.

First Financial Federal Credit Union takes compliance seriously, and as a Consumer Loan Processor, you will need to understand and follow all Bank Secrecy Act regulations. You'll also be required to register for NMLS and complete necessary training, as well as audit HMDA information quarterly and annually to ensure all consumer loans adhere to regulatory standards.

You can expect a challenging yet rewarding work environment as a Consumer Loan Processor at First Financial Federal Credit Union. The organization values teamwork and collaboration, fostering a culture where your skills and talents can truly make a difference. You'll have access to ongoing training and development opportunities to help you thrive in your role.

As a Consumer Loan Processor at First Financial Federal Credit Union, you’ll enjoy a comprehensive benefits package that includes medical, dental, vision, life insurance, and retirement plans. Additionally, the credit union provides vacation, sick leave, and personal days, creating a supportive environment for both your professional and personal well-being.

When processing a consumer loan application, I first gather all necessary information from the applicant, verifying their financial status. I review their credit report, assess their debts and income, and ensure all documentation is complete. Then, I prepare the closing documentation and coordinate with all relevant parties to facilitate a smooth closing process.

In complex loan scenarios, I approach the situation by gathering as much information as possible. Communication is key, so I would actively listen to the applicant's concerns and provide clear explanations. I also utilize problem-solving skills to explore alternative options and find a viable solution that meets both the applicant's needs and the credit union's criteria.

I've worked with various loan processing software, including Freddie Mac's Loan Prospector. I’m comfortable inputting data, reviewing loan terms, and using the software for tracking loan status, which significantly enhances the efficiency and accuracy of the loan processing experience.

During my previous role, I once assisted a member who was overwhelmed with the loan application process. I took the time to walk them through each step, ensuring they understood the requirements and deadlines. Not only did this help ease their anxiety, but it also resulted in a successful loan application and a grateful member.

I ensure accuracy in my work by double-checking all documentation and cross-referencing data against regulations and internal procedures. I also stay organized by using checklists and managing my time effectively to reduce mistakes and ensure that all loan files are complete and within compliance.

I’m motivated by the opportunity to help individuals achieve their financial goals. Knowing that my role directly impacts someone's ability to secure a loan and improve their situation drives me to excel in my responsibilities and provide seamless service.

In my previous roles, I have managed sensitive information daily, such as loan applications and personal financial details. I strictly adhered to confidentiality protocols and compliance regulations, ensuring that all personal data was protected and handled appropriately.

During busy periods, I prioritize tasks based on deadlines and the complexity of each application. I utilize digital tools and lists to manage my workload effectively, focusing on urgent cases first while still maintaining quality and accuracy.

Teamwork is essential in the Consumer Loan Processor position as collaboration with colleagues across various departments aids in providing members with exceptional service. I believe in open communication and mutual support to ensure loan processing runs smoothly and efficiently.

I admire First Financial Federal Credit Union's commitment to serving its members and making a positive impact in the community. The emphasis on technology and personalized service aligns with my own values and experiences, making it an ideal place for me to contribute and grow my career.