Operations Manager
Job Description
Manage daily operations of processing functions and maintenance of processing infrastructure ensuring service level agreements are met in support of clients and company mission-critical business requirements.
Schedule: Night shift, Sunday, Monday, and Tuesday OR Wednesday, Thursday, Friday
What You Will Be Doing:
Manage daily operations of processing functions and maintenance of processing infrastructure, ensuring service level agreements are met in support of clients and company mission-critical business requirements
Oversee 30-35 people in a production environment, including staffing and assigning tasks to leads and direct reports
Set and achieve daily production goals and plan for longer-term SLAs, typically on a weekly basis
Manage multiple job functions through the card production process (printing, embossing, kitting, shipping)
Serve multiple customers daily, handle escalations, and solve problems
Provide guidance, hold the team accountable to goals, and manage productivity
Operate and manage people using equipment/machinery
What You Bring:
Bachelor's degree or equivalent combination of education, training, or work experience
5+ years’ experience leading 20+ direct reports in a manufacturing environment with people and equipment (electronic equipment)
Emotional intelligence
Knowledge of all processing phases and administration
Proficiency with communication, escalation management, and project management methods
Excellent verbal and written communication skills
Strong problem-solving, team, and time management skills
Ability to evaluate performance capabilities, counsel subordinates, and make projections of future expenses based on past expenditures
Ability to operate independently
Added Bonus If You Have:
Lean manufacturing and Continuous improvement methodology
Production, planning, and production control experience
What We Offer You:
Attractive benefits including private medical cover, dental cover, and 3 weeks of paid vacation
Career advancement opportunities
Great workspaces with dedicated and motivated colleagues
A broad range of professional education and personal development possibilities
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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As an Operations Manager at FIS, located in San Antonio, Texas, you will be at the helm of our daily processing functions and the maintenance of our critical infrastructure. This role is essential in ensuring that we meet our service level agreements while supporting our clients' urgent business requirements. With a schedule that caters to the night shift, you’ll lead a robust team of around 30 to 35 people in a fast-paced production environment. You’ll not only set and achieve daily production goals but also strategically plan for longer-term objectives to keep things running smoothly. Your hands-on approach will include managing multiple aspects of the card production process—from printing and embossing to kitting and shipping. You'll be the go-to person for escalating issues and solving problems as they arise, providing guidance to ensure your team remains productive and accountable. Your experience in leading a team in a manufacturing context, preferably with electronic equipment, combined with your emotional intelligence and communication skills, will be key to your success in this role. With a Bachelor’s degree or relevant experience and over five years of leadership under your belt, you're well-equipped to take on this challenge. If you have knowledge of lean manufacturing principles and a knack for continuous improvement, you'll find a great fit here. Join us and enjoy attractive benefits like private medical and dental coverage, opportunities for career advancement, and a supportive work environment!
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We lift economies and communities by advancing the way the world pays, banks, and invests FIS stays ahead of how the world is evolving to power businesses, across merchants, banking, and capital markets, to outpace today’s fast-changing competiti...
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