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VP of Solution Delivery and CIO

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Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

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Job Description *

What does a successful VP of Solution Delivery and CIO for Education Loans do at Fiserv?

As a successful VP of Solution Delivery and CIO for the Education Loans group at Fiserv, you will lead and oversee all technical aspects of the Education business. While leading day-to-day operations of client support, application development, programming associates and education specific security operations, you will have a strong influence on our future success. You will be responsible for the security, development and maintenance of existing applications and platforms and more importantly, the strategy for the development of new applications and platforms and migration planning.

What you will do:

Serve as CIO for the Education division, ensuring technology meets all company and client standards.
Provide strategic direction and support for client projects, ensuring timely and accurate implementations.
Promote a culture in which employees proactively address client needs and take decisive actions to provide exceptional service.
Develop strong relationships with the senior executive teams at each client, aligning our capabilities with client business objectives.
Ensure alignment with key organizational partners, including executive leadership, sales, marketing, operations, finance, legal, technology operations, cybersecurity and others to ensure aligned portfolio and business success.
Identify and implement improvements to enhance efficiency in project methodologies, deliverables, reporting and training, thereby elevating service and delivery capabilities.
Champion new product/service innovations for value-added offerings that differentiate Fiserv from competitors.
Develop metrics and measure organizational effectiveness to find opportunities for improvement in the end-to-end client delivery processes.

What you will need to have:

Bachelor’s degree in a relevant field, or an equivalent combination of education, work and/or military experience.
12+ years of experience in financial or technology industries executing technology product delivery.
12+ years of experience managing a team, demonstrating strong leadership skills.
Per contractual obligations, must be a US citizen with the ability to obtain and maintain a qualified United States Government security clearance, (e.g., US DOD Secret.)

What would be great to have:

Experience working in the student loan industry.
Demonstrated experience working directly with C-level leadership.
New product build and launch experience, managing client version and product upgrades.
High degree of domain expertise for emerging technologies such as Cloud, APIs / Services, DevOps, CI/CD, Agile Development, Digital Form Factors, (Mobile/Voice), Artificial Intelligence and Analytics.
Experience working with product management practices and end-to-end product management discipline.

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This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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What You Should Know About VP of Solution Delivery and CIO, Fiserv

Calling all innovators – find your future at Fiserv! As the VP of Solution Delivery and CIO for the Education Loans group at Fiserv, you will play a pivotal role in leading the technical aspects of our Education business. In this dynamic position, you'll oversee daily operations, including client support, application development, and security operations, directly contributing to our mission of connecting millions globally through secure financial transactions. You'll be the driving force behind developing new applications and platforms while maintaining existing ones. This includes strategic planning and a focus on elevating service delivery by fostering a proactive culture among employees. Building strong relationships with senior executives at client organizations is key, as is ensuring our technological capabilities align perfectly with their business objectives. With a keen eye for improvement, you will implement enhancements to project methodologies and report metrics that measure organizational effectiveness. Join us at Fiserv and be part of a team that champions innovative product offerings, helping us stand out in the competitive landscape of fintech.

Frequently Asked Questions (FAQs) for VP of Solution Delivery and CIO Role at Fiserv

What are the main responsibilities of the VP of Solution Delivery and CIO at Fiserv?

The VP of Solution Delivery and CIO at Fiserv is responsible for overseeing the technical aspects of the Education Loans group, including client support and application development. This role involves leading day-to-day operations, promoting a client-centric culture, and ensuring excellence in project implementations.