Support Lead Part Time

As a Support Lead at Five Below, you'll be responsible for ensuring that all crew members are delivering excellent customer service. This involves training the team to provide fast and friendly checkouts, overseeing daily store operations, managing inventory processes, and acting as the Manager on Duty when needed. Your leadership will help drive store sales while maintaining an engaging shopping environment.

To become a Support Lead at Five Below, you should ideally have a high school diploma or equivalent, with some college experience preferred. A minimum of one year of management experience is also required. We value excellent verbal and written communication skills, along with the ability to multi-task and think creatively in a fast-paced environment.

A Support Lead at Five Below plays a crucial role in customer service by training and supporting crew members to WOW customers through their interactions. You will help ensure that every guest has a positive shopping experience, addressing any urgent issues that arise, monitoring team performance, and implementing best practices that reinforce our customer-centric values.

A typical day for a Support Lead at Five Below involves overseeing store associates, ensuring efficient operations from store opening to closing, managing inventory, and actively engaging with customers. You’ll also train new associates, lead by example in delivering WOW customer experiences, and collaborate with the leadership team on merchandising strategies to enhance sales.

The work environment at Five Below for a Support Lead is vibrant, energetic, and team-oriented. You’ll frequently engage with customers and crew members, create a fun atmosphere, and push for excellence in service while managing various responsibilities. If you thrive in a dynamic and positive culture, you'll fit right in.

To ensure a positive customer experience, I would prioritize training my team on exceptional customer service practices, actively engage with customers during busy hours, and implement feedback mechanisms to continually improve services. I would also lead by example, showcasing enthusiasm and ensuring that every team member echoes that passion.

In handling difficult customer situations, I focus on active listening and empathy. I recall an instance where a customer was unhappy with a product. I listened attentively, acknowledged their concern, and offered exchanges or store credit within our policies. This approach often diffuses tension and turns an unhappy customer into a loyal one.

My approach to training new employees would be hands-on and interactive. I would pair them with experienced crew members for shadowing, provide them with comprehensive training materials, and engage them in team meetings where they can ask questions. My goal is to create an inviting and supportive environment that helps them feel comfortable and confident in their roles.

I prioritize tasks by assessing urgency and impact on store operations and customer satisfaction. I use a checklist approach, ensuring critical tasks like customer service and inventory management take precedence, while delegating less urgent responsibilities to team members to maintain efficiency.

Motivating my team involves recognizing individual achievements, creating a supportive work culture, and setting clear goals. Regular team meetings to celebrate successes and encourage feedback enhance motivation, while a fun and engaging workplace often leads to exceptional performance.

In my previous roles, I have managed inventory processes by implementing effective receiving and stocking procedures, regularly conducting audits, and addressing discrepancies proactively. I believe maintaining an organized stockroom and ensuring timely replenishment on the sales floor is key to an efficient retail operation.

To handle stress during peak shopping hours, I prioritize effective communication and delegation. I ensure that my team knows their roles and responsibilities, maintain an upbeat attitude, and focus on delivering a fun shopping experience for customers. Staying organized and mindful about team morale is key to navigating busy times.

The culture at Five Below is unique because it encourages creativity, collaboration, and fun. This environment not only fosters employee engagement but also leads to an exceptional shopping experience. When associates are happy and energized, customers feel that positive energy, creating a cycle of satisfaction on both ends.

To boost store sales, I would focus on understanding customer preferences, optimizing product placement, and enhancing staff engagement during promotions. Regularly analyzing sales data and collaborating with the team on merchandising strategies can also lead to informed decisions that drive revenue.

I want to work as a Support Lead at Five Below because I'm passionate about customer service and excited about the opportunity to contribute to a fun and dynamic environment. I admire Five Below's commitment to a positive culture and would love to help inspire teamwork and deliver exciting experiences to customers.